of customers admit that they manage their finance on their own.
New Banking Lead
It's too intrusive.
Financial providers are not clear and transparent about how my data will be used.
To generate trust, banks should use customer data securely, but also communicate this better to their customers and be completely transparent.
FLY TOWARDS NEW HORIZONS
Luxembourg customers are skilled at managing their finances. Banks should not be discouraged from offering them some extra help and mutually benefit from new services.
feel loyal to their bank.
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FLYING HIGHER TOGETHER
I worry that my data might get stole, from my financial provider.
© 2019 Accenture. All rights reserved. Source: Accenture Market Pulse Survey 2019.
Become a trusted partner of your customers by using their data securely, as well as providing relevant and tailored services.
They need to make sure that they offer relevant new services and handle the data securely in order not to lose trust.
Plan & invest in retirement
2 out of 3 customers are open to allow banks to analyze their personal data to:
Start their own business
of customers are willing to share their personal data in exchange of protection against fraudulent transactions.
BUILDING ON POSITIVE EXPERIENCES
For deeper insights based on our survey or if you are interested in comparing your insurer's situation with anonymized competitors via concrete cases and benchmarks,
Banks can win a lot if they manage to become a 'safe nest for their customers".
MARKET PULSE SURVEY 2019 FOR BANKING
1 out of 2 customers are expecting their bank to provide hyper-relevant and personalised experiences.
are satisfied with their bank overall.
BANKS COULD USE THEIR TRUST CAPITAL TO GIVE WINGS TO THEIR CUSTOMERS, BY PROVIDING DIGITAL SECURITY AND PERSONALIZING THEIR OFFERINGS.
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Customers are satisfied with their insurer...
I worry that my financial provider would sell my information to third parties.
Plan & finance travel
of customers admit that they would trust their bank even more if it ensured their cyber security.
I am concerned that I would be bombarded with lots of information that is not relevant to me.
FLY HIGHER AND FURTHER TOGETHER
of them would still appreciate proactive help from their bank.
Accenture Belgium & Luxembourg
of people trust their bank.
Banks dispose of vast amounts of data that can give wings to their customers and their customers' businesses.
Buy & finance a car
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GIVE WINGS TO TRUST
Banks can use their trust capital to smoothly transition into digital:
PROVIDE A SAFE NEST
Buy & finance a house
Search for a new job