are satisfied with their bank overall.
Want more insights?
Banks dispose of vast amounts of data that can give wings to their customers and their customers' businesses.
© 2019 Accenture. All rights reserved. Source: Accenture Market Pulse Survey 2019.
of them would still appreciate proactive help from their bank.
Search for a new job
of people trust their bank.
Customers are satisfied with their insurer...
1 out of 2 customers are expecting their bank to provide hyper-relevant and personalised experiences.
I am concerned that I would be bombarded with lots of information that is not relevant to me.
of customers admit that they would trust their bank even more if it ensured their cyber security.
Plan & finance travel
I worry that my financial provider would sell my information to third parties.
Buy & finance a car
FLY HIGHER AND FURTHER TOGETHER
Banks can use their trust capital to smoothly transition into digital:
PROVIDE A SAFE NEST
GIVE WINGS TO TRUST
feel free to contact one of our experts!
Accenture Belgium & Luxembourg
Buy & finance a house
FLYING HIGHER TOGETHER
of customers are willing to share their personal data in exchange of protection against fraudulent transactions.
FLY TOWARDS NEW HORIZONS
To generate trust, banks should use customer data securely, but also communicate this better to their customers and be completely transparent.
Financial providers are not clear and transparent about how my data will be used.
Luxembourg customers are skilled at managing their finances. Banks should not be discouraged from offering them some extra help and mutually benefit from new services.
2 out of 3 customers are open to allow banks to analyze their personal data to:
Download a printable version
of customers admit that they manage their finance on their own.
I worry that my data might get stole, from my financial provider.
For deeper insights based on our survey or if you are interested in comparing your insurer's situation with anonymized competitors via concrete cases and benchmarks,
Banks can win a lot if they manage to become a 'safe nest for their customers".
Plan & invest in retirement
New Banking Lead
MARKET PULSE SURVEY 2019 FOR BANKING
BANKS COULD USE THEIR TRUST CAPITAL TO GIVE WINGS TO THEIR CUSTOMERS, BY PROVIDING DIGITAL SECURITY AND PERSONALIZING THEIR OFFERINGS.
Become a trusted partner of your customers by using their data securely, as well as providing relevant and tailored services.
They need to make sure that they offer relevant new services and handle the data securely in order not to lose trust.
Start their own business
It's too intrusive.
BUILDING ON POSITIVE EXPERIENCES
feel loyal to their bank.