The Next Generations and Insurance: Understanding Millennial and Gen Z Buying Preferences
Agents want increased visibility and access to markets.
Expanding Access to Markets and Automating Servicing
Did you know more than 83% of agents found the availability of automated insurer connectivity to be very important when selecting insurers to do business with?
Automating product communications, quoting and servicing of insurance products increases ease of doing business between insurers and agencies and ultimately drives more business opportunities.
See What Agents Think
Agents want to increase their use of download, including eDocs and Messages and Claims.
Digital distribution allows insurers to instantly communicate appetite and product information while providing agencies greater access to markets when submitting new and renewal commercial business.
eDocs and Messages streamline workflows by sending policy and claims information quickly and securely directly from insurer systems into agents’ management systems to improve servicing.
eDocs and Messages
of agents would like Claims download but it is not offered by insurers or supported in the management system.²
of agents want to receive Claims download from insurers.
Claims download improves customer service and communication with automated claims updates, like adjustment and settlement processes, sent directly from insurer systems into agents’ management systems.
Increased Agent Productivity
Ease of Conducting Business
Agents Report These Benefits from Download
Ability to Serve Clients Better
¹ Based on agents not currently receiving eDocs and Messages
² Based on agents not currently receiving Claims download
Partner with IVANS to increase insurer-agency connectivity by calling 855.233.9128. Agents can log into exchange.ivansinsurance.com.
Survey Methodology: In July-August 2019, IVANS Insurance Solutions surveyed approximately 1,600 unique independent agents in the U.S. and Canada about their use of automation. The average agency size was 29 employees; median agency size was 5 employees.
hours per day saved on average per employee using eDocs and Messages.
of agents would like eDocs and Messages but they are not offered by insurers or supported in the management system.¹
of agents want to receive eDocs and Messages from all insurers.
of agents would write more business with insurers if they provided real-time appetite within their management system.
of agents missed opportunities to place business because they couldn’t find or access a market.