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After your visit at the Healthe Clinic, email your records to the HR Compliance Operations Team. Please be sure to include your name and the Healthe Clinic’s name/logo on the records. If you are unsure of how to obtain the records, please see the directions below:
• Log into your Healthe Clinic member portal via .
• On the left hand side, click on “Occupational Health Requirements.”
• Take a screenshot or use the snipping tool to capture the record.
• Note – it needs to include your name and the Healthe at Cerner/Cerner Clinic name/logo.
• If you had MMR or Varicella titers drawn, you will receive an email from the Healthe Clinic explaining the results. This can be found in the “Messaging” option on the left hand side. We will need a copy of the email (screenshot or snipping tool).
Print out the email from the HR Compliance Operations team outlining the vaccination(s) or medical screening(s) you require for your appointment. The email serves as your authorization to be seen at the Healthe Clinic.
Once your documents have been processed, you will receive an email from the HR Compliance Operations team detailing your next steps. Since it may take a few days to get you onto the schedule, immediately call the Healthe Clinic at 816.201.2273 to schedule your appointment. If a client requires a TB skin test, you will need to schedule a second appointment 48-72 hour after your initial TB placement to have the results read by one of our nurses. If a two-step TB skin test is required, please indicate this at the time of scheduling. If a client does not specifically require a TB skin test, it is preferred that you complete a TB blood test.
Submit your immunization records to the HR Compliance Operations team via email at hrcomplianceoperations@cerner.com. If a ticket has already been established, click the “reply all” function in the email and attach your records. Please give the HR Compliance Operations team 24-48 hours to review your records and respond.
We want to limit the number of immunizations and medical screenings you need to receive. Before scheduling an appointment, please gather your existing immunization and medical records. You may need to contact your school’s student health services office, parent or guardian who may have access to these records on your behalf, or your primary care physician or local health department to gather these records. You will not be able to schedule your appointment at the Healthe Clinic until your existing records have been submitted to the HR Compliance Operations team and you have received an email indicating the remaining outstanding immunizations or medical screenings.
On-site health requirements
The Healthe Clinic partnered with the HR Compliance Operations team to ensure Cerner associates have completed the required immunizations and medical screenings prior to client travel. Carefully review the instructions below to ensure a smooth process.
• Missed appointment policy
• Further questions? AskHR
• Preparing for your clinical visit
• Paying the bill
Helpful links
On-site health requirements and scheduling procedure
After your visit
Print your procedure email
Procedure email
Submit complete immunization history
Limit the number of immunizations you receive
The Healthe Clinic
Services and scheduling
healtheatcerner.com
Transferring a prescription to one of our pharmacies is simple. Just let us know the name and phone number of your current pharmacy with remaining refills and our pharmacy team will do the rest. You may initiate a transfer by calling our pharmacy, secure messaging the information, or by bringing your existing bottle to the pharmacy. Log into for details.
WHQ Healthe Pharmacy – 816-201-9873
Innovations Healthe Pharmacy – 816-906-1325
Realizations Healthe Pharmacy – 816-446-1065
Continuous Healthe Pharmacy – 913-304-3409
logging into healtheatcerner.com
Prescription refill requests may be made online by
. Be sure to download the
Healthe Pharmacy app and submit refill requests directly from
your Apple or Android smart phone. Search “Healthe Pharmacy”
in the app store and download it for free.
Generic products are stocked in place of brand name products when available. Generic medications are a cost-effective way to achieve the same results with a less expensive product. In fact, generic medications are, on average, 80-85% less expensive than their brand name alternative. The FDA requires generic medication to offer the same quality and performance as their brand name counterparts. This means their strength, purity and potency is the bio-equivalent of their brand name alternative. Choosing a generic alternative is a simple way to manage your health care spend.
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The pharmacies offer a variety of programs to help with medication adherence and compliance, including text reminders, refill reminders, medication synchronization, and an automatic refill program for maintenance medications. Our pharmacists can set up 1:1 appointments with you to discuss your medications and over-the-counter drugs. They can help you find the best medications to meet your treatment goals that also fit your schedule and your finances. To learn more about Cerner’s pharmacy programming, visit .
Pharmacy
Using generic medications
Pharmacy programs
Transfer a prescription
Contact us
Refill a prescription
Our pharmacies, conveniently located at WHQ, Continuous, Realization
and Innovations, are available to all associates and their covered dependents for prescription medications and over-the-counter products. All prescriptions filled by participants at the Healthe Pharmacy are billed to the applicable Cerner-sponsored plan. Associates and their families benefit from an average discount of 70% less than community pharmacies. The pharmacies stock a wide variety of medications and can fill prescriptions from both our Healthe Clinic Providers as well as outside providers.
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If you would like to schedule a lab visit,
and click on “Lab Visit (Prior Order Required)” appointment. If you have a lab order from an outside physician, fax the order to the clinic at (816) 448-0020.
Lab
How to schedule
prior to your appointment.
The Healthe Clinic's on-site laboratory is available to assist in your extended care. Lab specimens may be collected during a visit with your physician or scheduled separately. A provider's order is required when scheduling a lab visit. Specimens are processed by our partner lab, Quest Diagnostics.
For your convenience, outside lab orders can be collected at the Healthe Clinic. For our team to best prepare for your visit, fax outside lab orders to 816.448.0020
Members are responsible for faxing their outside lab orders
and scheduling an appointment. The Healthe Clinic will not notify the member when an outside lab order is received.
logging into healtheatcerner.com
Healthe at Cerner Portal
If your primary care provider is at the Healthe Clinic, schedule a HLwR screening by . If you do
not have a primary care provider at the Healthe Clinic, visit the to review your screening options.
Healthe Living with Rewards screening
How to schedule
Healthe at Cerner Portal
If you have an established relationship with a Healthe Clinic provider,
the Healthe Clinic will collect your lab and biometric information for the screening component of the Healthe Living with Rewards program.
If you do not have a primary care provider established in the
Healthe Clinic, please visit the to
learn more about your screening options.
log into healtheatcerner.com
For motion captures or appointments with an athletic trainer, please check in at the Healthe Fitness Center front desk. To schedule, to schedule an athletic trainer or motion capture appointment.
Motion health
How to schedule
The Healthe Clinic partners with our on-site athletic trainers to help associates move well and move often. All associates can schedule with an athletic trainer. The two options are an “athletic trainer” appointment, used to assess injuries and chronic musculoskeletal conditions, or a “motion capture” appointment, used for a general movement screening that uses 3D motion analysis technology.
Motion captures are only offered at World Headquarters and Innovations, whereas athletic trainer appointments can be scheduled at any of the Healthe Clinics.
Video visits
Video visit FAQ
Video visit support
Video visit terms of use
Video visits are used in the Healthe Clinic to allow for a more personal experience for our virtual associates and their covered dependents. Health coach and maternity navigator video visits are only to be used for members outside of the Kansas City area who are enrolled in Cerner health benefits. For dietitian video visits, members must reside in Kansas, Missouri or Pennsylvania, and must be located in one of those states during the visit. This restriction is based on licensure of the designated dietitian. To find out more information on video visits, use the links below:
I do not have a primary care provider.
I have elected a Healthe Clinic primary care provider.
You do not need to have a primary care provider (PCP) in the Healthe Clinic to schedule a same-day appointment. Log into to schedule a “Same-Day” appointment online with a nurse practitioner.
healtheatcerner.com
healtheatcerner.com
a) To understand the best treatment options for you, log into
to message your care team.
b) Call the Healthe Clinic at 816-201-CARE (2273).
Should your care team suggest you see a same-day provider, the teams will collaborate to ensure any necessary follow-ups are scheduled and that a full recovery is achieved. While we make every effort to provide same-day care services at your campus, you may be asked to travel to a different campus when appointment availability is limited. Please note that our health center service specialists are unable to triage walk-ins at the front desk. We ask that all members schedule an appointment before heading to the Clinic.
Same-day appointments
How to schedule
Whether you twisted an ankle, stumbled into poison ivy or are unable to control your child’s fever, our team of highly trained nurse practitioners offer same-day appointments for you and your family’s immediate care needs. Services are available to all Cerner associates and their covered dependents.
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log into healtheatcerner.com
If you have actively seen your chiropractor within the past year and have a recurring injury, to schedule a “Chiropractor (Active Treatment Plan Seen Within 1 Year)” appointment.
If you are interested in seeing a chiropractor, haven’t seen a chiropractor in over one year, or have a new injury, to schedule a “Chiropractor (New Member/New Injury)” appointment.
Chiropractor
How to schedule
Our chiropractors are trained in manual, table-assisted and instrument adjusting techniques to restore biomechanical function of the body to reduce neural tension. Anyone suffering nerve, muscle, bone or joint complaints can benefit from chiropractic care.
Associates and their families not enrolled in the Cerner Health Plan or unable to cover out of pocket Clinic expenses are encouraged to explore behavioral health services managed through our EAP partner, My Life Resources. This service will connect you with community counselors and cover up to six sessions at no charge for Cerner families. If you require additional or specialized assistance, you may be referred to an additional specialist. My Life Resources can be reached at 1-800-327-0795. Following a brief intake, arrangements will be made for you to meet with a counselor in the geographic area of your choosing. Unless you authorize an EAP counselor to share details on your behalf, your information will remain confidential.
https://soundcloud.com/healtheatcerner/
Check out a variety of Healthe at Cerner podcasts focused on mental well-being education:
You must be referred by your Healthe Clinic provider to receive therapy. If you have been seen within the last six months, call 816-201-CARE (2273) to schedule an appointment.
Behavioral health
What if I haven't elected Cerner's Health Plan?
How to schedule
Healthe at Cerner podcasts
Psychotherapy at the Healthe Clinic is a collaborative treatment program grounded in open, neutral dialogue. Members and therapists will work together to identify and change the thought and behavior patterns that are keeping you from feeling your best. Information shared during your session is kept completely confidential within the Clinic’s electronic medical record. Therapy notes are brief; documentation indicates your attendance, major themes and interventions. Your diagnosis may be discussed with other members of the Healthe Clinic team but only when information is critical to your care. Clinic therapists also provide testing and formal assessment services as clinically appropriate.
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If you are interested in seeing a Maternity Navigator,
and select the appropriate
appointment type from the dropdown.
Maternity navigator
How to schedule
Cerner Maternity uCern group
Whether you're thinking about getting pregnant, currently pregnant or transitioning back to work after maternity leave, the Healthe Clinic Maternity Navigator will provide the information and resources you need to make the best decisions for you and your family. Visit the to learn more about maternity offerings and programming at Cerner.
In order to serve our members in the most efficient way possible, it is necessary for our care coordinators to have primary control of our providers' (PCP) schedules. This ensures that your assigned appointment is most appropriate for your visit reason. This method also creates more visibility to your health care needs and ensures nothing important falls through the cracks.
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If you have established care with one of our providers, login to to send a secure message to your care team.
If this is your first time scheduling with a PCP, call to speak with a health center services specialist at 816-201-CARE (2273).
Primary care provider
Why can’t I schedule provider visits online?
How to schedule
Your primary care provider (PCP), usually an MD or DO, actively
works with you to design your individualized plan for healthy living.
Our team believes that establishing with a PCP is important for
continuity of care and better health outcomes.
To ensure we consistently meet your immediate health care needs, we hold back 40% of our provider visits for same-day use. This means that, in most cases, when you’re sick and need to see your PCP, we will be able to work you in the same day. If your PCP is unavailable, we offer same-day appointments with nurse practitioners (NP) who work closely with our PCPs.
Video visits
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log into healtheatcerner.com
If you have actively seen your dietitian within the last six months,
to schedule a “Dietitian (Active Treatment Plan Seen Within 6 Months)” appointment.
If this is your first time engaging with a dietitian (or it has been longer than six months), to schedule a “Dietitian (New Member/Reassessment)” appointment.
To learn more about dietitian video visits, please see the
option.
Dietitian
How to schedule
Our dietitians are available to provide one-on-one support for health improvement. They offer in-depth nutrition analysis that support you with educational materials and tools to aide in your journey to a healthier you. As members of the Healthe Clinic care team model, our dietitians will consult with and share progress with the rest of your care team. Visits with a dietitian are a professional service covered by Cerner Health Benefits. Interested associates may also schedule an appointment on a self-pay basis.
Video visits
log into healtheatcerner.com
log into healtheatcerner.com
If you have actively seen your health coach within the last six months, to schedule a “Health Coach (Active Treatment Plan Seen Within 6 Months)” appointment.
If this is your first time engaging with a health coach (or it has been longer than six months), to schedule a “Health Coach (New Member/Reassessment)” appointment.
To learn more about health coach video visits, please see the
option.
Health coach
How to schedule
Health and wellness coaching is available to associates and covered dependents at no cost and is designed to empower, educate, motivate and support individuals seeking to improve their health. Meeting with a personal wellness coach will cover basic nutrition, exercise, goal setting and medication compliance.
Chiropractor
Primary care provider
Behavioral health
Health coach
Dietitian
Maternity navigator
Same-day appointments
Video visits
Healthe Living with Rewards screening
On-site health requirements
Lab
Pharmacy
Motion health
Healthe at Cerner
About the Healthe Clinic
Services and scheduling
Our approach to your care
Experience the Healthe Clinic
Billing
Hours and locations
Our approach
to your care
Expect transparent and comprehensive care
Our team-based approach to care allows for more transparent and comprehensive care that places members at the center of the experience. Even the clinic’s physical space and workflow are designed with this member-centric approach. Your care team comes to you in your care suite and you can see your medical record on the screen as you discuss with your care team members.
Expect less friction and waste and more convenience
The Healthe Clinic is appointment-based to replace wait times with quality time with your care team. By removing the waiting room, you now have more time to spend with your provider, all while in a comfortable living room setting. We’re proud to use leading-edge technology to help facilitate and increase these efficiencies in better connecting you to your data and providers.
Certified
athletic trainers
Provide additional assessments and recommendations on your musculoskeletal health- and sports-related activities.
Chiropractors
Assist you with any
musculoskeletal health issues.
Fitness specialists
Provide you with personalized fitness programs that allow you to stay/get fit.
Dietitians
Works with you for healthy eating through meal plans and nutritional education.
Pharmacists
Reviews your medications and coordinates with your team to optimize treatment.
Behavioral therapist
Helps you work toward better
brain health by providing insight
and guidance toward managing
your stress levels.
Nurse practitioner
Provides care for acute self-limited illnesses on an episodic basis
in collaboration with your
primary care physician.
Personal
wellness coach
Your guide and confidant in developing a healthy lifestyle, the wellness coach assesses barriers and encourages changes around your health and care plan.
Care coordinator
Your contact person, the care coordinator implements your plan, coordinates care across time and space, and helps you and the team close any gaps in your healthcare.
Visit navigator
The visit navigator serves as your guide for care in the office, assists you throughout the visit and beyond.
Family physician
The family physician directs the care team and works with you and the team to design your plan for healthy living, providing the "what and why" in your healthcare.
We’re changing the way primary care is delivered. In fact, we don’t refer to you as a "patient," rather, you’re a "member" in a holistic care model.
Expect less friction and waste and more convenience
Expect transparent and comprehensive care
Team care
video
Click here
Interact with our graphic to learn more about our team care offerings.
Establishing the Cerner Healthe Clinic as your medical home gives you access to a high-performing care team that will work to help ensure you meet your personal health goals. Each provider at our clinic is included within a care team. With team care, all players are focused on you to keep you on the right track with your health and care.
Check out this to learn more about our Team Care approach. to learn more about our Healthe Clinic team members.
Establishing care
select your PCP
Establishing care with a primary care provider (PCP) is important for continuity of care and better health outcomes. You have the option to at the Healthe Clinic location of your choice. To
schedule an appointment, call
(816) 201-CARE (2273).
Family medicine
Our board-certified family physicians partner with members to help them obtain optimal health. A family physician can support you and your family
in preventive care, including
well-woman exams, chronic disease management and acute illness. Your family care physician will holistically manage your care and coordinate with specialists.
What is family medicine?
Establishing care
Our providers deliver services ranging from annual wellness exams to holistic health management, immunizations and minor procedures for our members. Establishing care with a primary care provider (PCP) is important for continuity of care and better health outcomes. Our providers will work with you to design your individualized plan for healthy living.
Healthe at Cerner
About the Healthe Clinic
Services and scheduling
Our approach to your care
Experience the Healthe Clinic
Billing
Hours and locations
Experience
the Healthe Clinic
Check-in
Our goal is to have little to no waiting time in the lobby of the clinic. Therefore, check-in is only allowed 15 minutes prior to your appointment. No need to leave work to show up to your appointment extra early. When you arrive at one of our Healthe Clinics for an appointment, you will check in at a kiosk which allows you to verify your personal information as well as sign policy forms or other outstanding documents.
Care suites
Our approach to your care.
Our clinic is designed around the member’s experience. When you seek care at the Healthe Clinic, the experience is delivered to you in a care suite. Care suites incorporate two conjoined spaces: a comfortable living room for consultation and an evaluation area for physical examinations and procedures. Many also feature an adjoining restroom. Additionally, care suites are equipped with leading-edge technology to increase efficiency and better connect members to their data and providers. Learn more in
Consultation suites
The Healthe Clinic supports your holistic health through robust services from a care team. On-site consultation suites are available for health coaching, dietetics, behavioral health, chiropractic services and maternity navigation appointment types.
Lab
The Healthe Clinic has an on-site laboratory for drawing, processing and storing lab specimens, which may be collected during a visit with your physician or scheduled separately.
Collaboration space
Successful team care is rooted in collaboration. The Healthe Clinics are designed with a large backstage area to maximize coordination and collaboration among the care team members.
Pharmacy
Conveniently located on-site and with lower prices, our pharmacies are available for prescription medications and
over-the-counter product needs, allowing you to experience additional time, energy and cost savings. Our pharmacists help ensure your medications are safe, effective and affordable.
Our clinic design has evolved over time to create an enhanced member-centric experience. Learn about the strategy behind the design by clicking through the map.
3D virtual tour
Check-in
Consultation
suites
Pharmacy
Lab
Collaboration
space
Care suites
Healthe at Cerner
About the Healthe Clinic
Services and scheduling
Our approach to your care
Experience the Healthe Clinic
Billing
Hours and locations
Sample bill
The Healthe Clinic
Billing
Eligibility and service pricing
Select services are available at no cost to eligible associates and dependents enrolled in a Cerner-sponsored health plan for:
Professional
services
In-house
labs
Video
visits
Out-of-house labs, some immunizations, durable medical equipment (i.e., crutches, splints), pharmacy services and
over-the-counter medications are the member’s responsibility. Prior to mailing statements, our Financial Navigator reviews accounts to ensure applicable FSA and HRdollars are applied toward the member’s responsibility. Statements are mailed to the member’s home in 30-, 60- and 90-day increments. Members who do not provide payment within 90 days may be disqualified from accessing Healthe Clinic services until payment is received.
If you are enrolled in a non-Cerner-sponsored health plan (other employer health plan) or private health plan, you are not eligible for the Healthe Clinic Plan but may access the clinic services. The associate and dependent will be responsible for paying for the services rendered at time of service. They are responsible for seeking reimbursement from their respective health plan as applicable.
Associates and dependents not enrolled or covered by any health plan or those who are enrolled in Medicare Part B are not eligible for the Healthe Clinic.
What is my financial responsibility?
Labs for HR compliance operations
Talk to ALEX.
Global Cerner travel
Labs processed by an external lab
provider (such as Quest Diagnostics), prescription drugs, some immunizations
and durable medical equipment (crutches, splint, etc.) are subject to your deductible. Want to learn more about your deductible? Missed appointment
bills are the member’s responsibility.
When receiving prescription medications and/or vaccinations for global
Cerner business travel, the associate
will pay at time of visit and then must submit for reimbursement through PeopleSoft Time & Expense.
For associates who must meet requirements for HR compliance operations, the
Healthe Clinic will bill the Cerner health
plan or Cerner Corporation directly, as appropriate. No associate payment is requirement at the time of service.
Learn more about
your benefits
Talk to ALEX
Healthe Clinic Summary
Plan Description
healtheatcerner.com
Log into to view your health care savings accounts and access Cerner HealthPlan Services.
for a deep dive
into benefits education.
Price transparency tool
Learn more about
your benefits
What is my financial responsibility?
Sample bill
Healthe at Cerner
About the Healthe Clinic
Services and scheduling
Our approach to your care
Experience the Healthe Clinic
Billing
Hours and locations
World Headquarters
Healthe Clinic
2901 Rockcreek Parkway
North Kansas City, MO 64117
Located adjacent to the Healthe Fitness Center.
Across from the building with the spire.
Monday - Thursday: 7 a.m. - 6 p.m.
Friday: 7 a.m. - 5 p.m.
Saturday - Sunday: Closed
To reach a provider after hours for urgent care needs, contact our answering service at 913.338.8243. Refill requests will not
be granted by the on-call provider. For emergencies,
call 911 or visit the nearest emergency room.
Call: 816.201.CARE
Fax: 816.448.0020
Innovations Healthe Clinic
8779 Hillcrest Road, Building 1024.1
Kansas City, MO 64138
Located on 2nd floor of north tower lobby.
Directly above the Fitness Center.
Monday - Thursday: 8 a.m. - 6 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday - Sunday: Closed
To reach a provider after hours for urgent care needs, contact our answering service at 913.338.8243. Refill requests will not
be granted by the on-call provider. For emergencies,
call 911 or visit the nearest emergency room.
Call: 816.201.CARE
Fax: 816.448.0020
Realization Healthe Clinic
10236 Marion Park Drive
Kansas City, MO 64137
Located on 1st floor near the guest entrance,
to the left down the hallway.
Monday - Thursday: 8 a.m. - 6 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday - Sunday: Closed
To reach a provider after hours for urgent care needs, contact our answering service at 913.338.8243. Refill requests will not
be granted by the on-call provider. For emergencies,
call 911 or visit the nearest emergency room.
Call: 816.201.CARE
Fax: 816.448.0020
Continuous Healthe Clinic
10200 Abilities Way
Kansas City, KS 66111
Located on 1st floor of south tower lobby.
Across from the Healthe Fitness Center.
Monday - Thursday: 8 a.m. - 6 p.m.
Friday: 8 a.m. - 5 p.m.
Saturday - Sunday: Closed
To reach a provider after hours for urgent care needs, contact our answering service at 913.338.8243. Refill requests will not
be granted by the on-call provider. For emergencies,
call 911 or visit the nearest emergency room.
Call: 816.201.CARE
Fax: 816.448.0020
World Headquarters Healthe Clinic
Innovations
Healthe Clinic
Realization
Healthe Clinic
Continuous
Healthe Clinic
The Healthe Clinic
Hours and locations
Healthe at Cerner
About the Healthe Clinic
Services and scheduling
Our approach to your care
Experience the Healthe Clinic
Billing
Hours and locations
