2021 ITWorks annual report
Cerner ITWorks today | Client stories | Client profiles | Meet David | Oracle news
Cerner ITWorks today
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A community of industry leaders
Today, Cerner ITWorks serves 27 clients, including academic, pediatric, community, global and IDN organizations, ranging from 49-2,500+ beds. Our clients continue to receive national accolades, which reinforce the long-term value of our relationships.
In 2022, we look forward to increasing our investments in training and technology to make sure our clients receive the talent, quality and value they expect from their IT investments.
Our strategic outsourcing business offers peace of mind. We handle the day-to-day IT operations so employees can focus on what they do best — taking care of patients.
Together, we create a new strategy to help our clients grow and compete.
CHIME Most Wired orgs (2021 survey)
himss davies winners
at himss emr adoption model stage 6 and 7
To bring the best of Cerner to bring out the best in our clients.
Cerner ITWorks associates
support our clients every day
additional Cerner Support associates
or 25% more resources working on behalf of ITWorks
podcasts & presentations
We work with our clients to understand their imperatives, and align people, process and technology to meet their strategic goals.
podcasts & Presentations
Truman Medical Centers/University Health improves ordering process by reducing alerts for end users
Baptist Health sees improvements in hospital operations metrics during COVID-19 pandemic
Truman Medical Centers/University Health offers community-based vaccine clinics to vaccinate underserved community
MOHAP: Proactive program keeps patients on top of medication refills during the pandemic
Children’s National: Collaborative approach guides virtual desktop infrastructure project, supporting caregivers’ efficiency and satisfaction
Southwest General: Cancer center improves chemotherapy infusion efficiency after transition from paper records to EHR
Fully integrated EHR conversion leads to revenue cycle improvements at San Juan Regional
Standardized surgery preference cards reduce surgery costs at MU Health Care
NEWS algorithm and nursing protocol help MU Health Care improve sepsis mortality rates
Baptist Health HR department teams up with Cerner AMS PeopleSoft for smoother daily operations
Circle Health turns to Ring cameras and other technology to help manage COVID-19 pandemic
Documentation tool helps Genesis Health providers improve charting efficiency during the COVID-19 pandemic
Podcast: Supporting digital innovation in children’s healthcare (Jessica Herstek, MD, Children’s National Hospital)
ACHE whitepaper: Rising to the Challenge: Insights and Innovations for Healthcare Pandemic Recovery (Peter Selman, Baptist Medical Center South)
Scottsdale Institute: Creative responses to COVID-19: Automatic vaccination billing, drive up antibody infusions and EMR interoperability (David Pape, Palomar Health, Kurt Romeiser, Tiger Institute Health Alliance and Prudence Myers, University of Missouri – University Physicians)
Podcast: The leadership behind better pediatric care (Kurt Newman, MD, Children’s National Hospital)
ACHE webinar: COVID vaccines: The progression and challenges faced (Katie Korte, Truman Medical Center Lakewood)
Scottsdale Institute: Addressing the rapidly rising behavioral health needs of caregivers and communities (Ginger Henry, Baptist Medical Center South)
Southwest General uses Cerner tech to slash time patients spend in chemo center
University of Missouri Health System saves lives with Cerner sepsis IT
Adventist Health uses capacity management tech to navigate COVID-19
How health IT gave back every Children’s National doc a dozen minutes each day
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Adventist Health enhances interoperability using health information exchange
Podcast: How diverse community-based hospitals are a lifeline to saving clinical research (Scott Rogers, CoxHealth)
Cerner plays key role in mass COVID-19 vaccination efforts (featuring Truman Medical Centers)
Genesis Health System ACO uses data, care management tools to help improve quality measures
CHIME-AHA Transformational Leadership award winners
Why I chose Cerner
by David Feinberg, M.D.
For the past 25 years, two stories have motivated me to build my career around improving the patient experience and access to healthcare for disadvantaged populations.
The first happened when I led the neuropsychiatric institute at the Ronald Reagan UCLA Medical Center.
U.S. News & World Report had just ranked us the third-best hospital in the nation. We had Nobel Prize winners on staff, we invented the PET scan and Herceptin chemotherapy for breast cancer patients, and we diagnosed the world’s first case of AIDS.
‘He was like you and me’
But – when I had to explain to a father that his 12-year-old boy was having his first psychotic break – none of that stuff mattered.
When I explained what was happening with his son in clinical language, he didn’t understand what I was saying. His first question was: “Do I have to build a new room out back?”
That father was a Cadillac salesman from Las Vegas. He didn’t know anything about UCLA’s U.S. News & World Report ranking, Nobel Prize winners, PET scans or Herceptin.
He was like you and me: He wanted to know that the people caring for his son knew what they were doing, explained things in a way he understood, and treated him and his son with dignity and respect.
A little girl and a haiku
The second story involves a third-grade girl who had written a haiku poem about tying yarn around her neck to commit suicide. She got an appointment with me at UCLA because her parents “knew somebody” – they had connections. I wondered: How many other suicidal third graders are out there whose parents DON’T “know somebody?” How will THEY get treatment?
Healthcare needs a reset
Experiences like these are why I’ve focused my career on making healthcare more accessible, more affordable and more understandable.
I’ve realized the healthcare industry needs to be flipped – from being provider-centric to being patient-centric, and that patients and their families deserve to be treated with care that is accessible and dignified.
I join Cerner this week after having built my early career around helping children and families, which then led to opportunities at UCLA, Geisinger and Google – opportunities that enabled me to impact healthcare and improve more people’s lives around the world.
But the greatest impact I can have on healthcare quality and accessibility is at a company where every day, we wake up thinking about how to use technology to improve people’s lives.
That’s why I chose Cerner.
By being the global leader in creating technology to improve the clinical, operational and financial outcomes for care providers around the world, Cerner – more than any other company – provides me the unique opportunity to help improve healthcare and the patient experience for people like that 12-year-old boy, his father, and the third-grade girl who wrote her haiku poem.
And for me, nothing is more important.
More about David:
• Cerner vaccine mandate
• David on Twitter
• CHC21 keynote address