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ONE GUIDE
Customer support to navigate confusion
Learn more
ONE GUIDE
Customer support to navigate confusion
Learn more
We have unique solutions to your most pressing problems.
GUIDE
Customer support to navigate confusion
Learn more
1. Ma, Myles. Health Insurance Literacy Survey 2019: Americans Are Increasingly Confused about Health Care. Policygenius. Blog post. October 29, 2019. www.policygenius.com/blog/health-insurance-literacy-survey-2019/.
2. Cigna 2019 matched case-control study of 2018 claims for One Guide-engaged clients/customers with 24-month coverage compared to non-One Guide population with 24-month coverage.
Results may vary.
3. Gordon, Deb. Health Insurance Confusion Continues To Plague Americans, New Data Show. Forbes. February 8, 2021. www.forbes.com/sites/debgordon/2021/02/08/health-insurance-confusion-continues-to-plague-americans-new-data-show/?sh=6f235a7c4667.
4. Cigna 2021 matched case-control study of 2020 claims for One Guide engaged clients/customers with 36-month coverage compared to non-One Guide population with 36-month coverage. Results may vary.
5. Cigna 2019 matched case-control study of 2018 claims for One Guide-engaged clients/customers with 24-month coverage compared to non-One Guide population with 24-month coverage. Results may vary.
Product availability may vary by location and plan type and is subject to change.
All group health insurance policies and health benefit plans contain exclusions and limitations.
For costs and details of coverage, contact a Cigna representative.All Cigna products and services are provided exclusively
by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company(CHLIC),
Cigna Behavioral Health, Inc., Express Scripts, Inc., or their affiliates.
due to confusion over their health plan
coverage or costs.
3
$110 each month
In a recent survey, Americans estimated they
lost or wasted an average of
fewer avoidable ER visits
4
20%
less out-of-network provider utilization
5
3%
People who use One Guide
choose more-efficient care options:
One Guide
Over
people
said uncertainty over their coverage
led them to avoid treatment.
1
1 in 4
People who use One Guide are more likely to make the most of their care:
58% more customers connected
to case management
2
55% more gaps in care closed
2
ONE GUIDE
Over of Americans surveyed by Policygenius couldn’t
correctly define basic terms such as copay, deductible and premium.
1
70%
Cigna One Guide combines intelligent technology with empathetic human support to proactively:
®
Answer plan questions
Anticipate each customer’s unique whole-health needs
Identify gaps in care across medical, behavioral and pharmacy
1. Ma, Myles. Health Insurance Literacy Survey 2019: Americans Are Increasingly Confused about Health Care. Policygenius. Blog post. October 29, 2019. www.policygenius.com/blog/health-insurance-literacy-survey-2019/.
2. Cigna 2019 matched case-control study of 2018 claims for One Guide-engaged clients/customers with 24-month coverage compared to non-One Guide population with 24-month coverage.
Results may vary.
3. Gordon, Deb. Health Insurance Confusion Continues To Plague Americans, New Data Show. Forbes. February 8, 2021. www.forbes.com/sites/debgordon/2021/02/08/health-insurance-confusion-continues-to-plague-americans-new-data-show/?sh=6f235a7c4667.
4. Cigna client reporting for subset of One Guide-engaged clients showing comparison between customers who use/interact with a Next Best Action (NBA) vs. customers who don’t interact with an NBA.
5. Cigna 2019 matched case-control study of 2018 claims for One Guide-engaged clients/customers with 24-month coverage compared to non-One Guide population with 24-month coverage. Results may vary.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations.
For costs and details of coverage, contact a Cigna representative.All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company(CHLIC), Cigna Behavioral Health, Inc., Express Scripts, Inc., or their affiliates.
due to confusion over their health plan
coverage or costs.
3
$110 each month
In a recent survey, Americans estimated they
lost or wasted an average of
People who use One Guide
choose more-efficient care options:
One Guide
fewer avoidable ER visits
4
20%
less out-of-network provider utilization
5
3%
One Guide
Over
people
said uncertainty over their coverage
led them to avoid treatment.
1
1 in 4
People who use One Guide are more likely to make the most of their care:
58% more customers connected
to case management
2
55% more gaps in care closed
2
ONE GUIDE
of Americans surveyed by Policygenius couldn’t
correctly define basic terms such as copay, deductible and premium.
Over
1
70%
Cigna One Guide combines intelligent technology with empathetic human support to proactively:
®
Answer plan questions
Anticipate each customer’s unique whole-health needs
Identify gaps in care across medical, behavioral and pharmacy
1. Ma, Myles. Health Insurance Literacy Survey 2019: Americans Are Increasingly Confused about Health Care. Policygenius. Blog post. October 29, 2019. www.policygenius.com/blog/health-insurance-literacy-survey-2019/.
2. Cigna 2019 matched case-control study of 2018 claims for One Guide-engaged clients/customers with 24-month coverage compared to non-One Guide population with 24-month coverage.
Results may vary.
3. Gordon, Deb. Health Insurance Confusion Continues To Plague Americans, New Data Show. Forbes. February 8, 2021. www.forbes.com/sites/debgordon/2021/02/08/health-insurance-confusion-continues-to-plague-americans-new-data-show/?sh=6f235a7c4667.
4. Cigna client reporting for subset of One Guide-engaged clients showing comparison between customers who use/interact with a Next Best Action (NBA) vs. customers who don’t interact with an NBA.
5. Cigna 2019 matched case-control study of 2018 claims for One Guide-engaged clients/customers with 24-month coverage compared to non-One Guide population with 24-month coverage. Results may vary.
Product availability may vary by location and plan type and is subject to change. All group health insurance policies and health benefit plans contain exclusions and limitations.
For costs and details of coverage, contact a Cigna representative.All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company(CHLIC), Cigna Behavioral Health, Inc., Express Scripts, Inc., or their affiliates.
due to confusion over their health plan
coverage or costs.
3
$110 each month
In a recent survey, Americans estimated they lost or wasted an average of
People who use One Guide
choose more-efficient care options:
One Guide
fewer avoidable ER visits
4
20%
less out-of-network provider utilization
5
3%
One Guide
Over
people
said uncertainty over their coverage
led them to avoid treatment.
1
1 in 4
People who use One Guide are more likely to make the most of their care:
58% more customers connected
to case management
2
55% more gaps in care closed
2
ONE GUIDE
of Americans surveyed by Policygenius couldn’t correctly define basic terms such as copay, deductible and premium.
Over
1
70%
Cigna One Guide combines intelligent technology with empathetic human support to proactively:
®
Answer plan questions
Anticipate each customer’s unique whole-health needs
Identify gaps in care across medical, behavioral and pharmacy