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Kerbside Management UK
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Conduent’s outstanding team of professionals are laser-focused on GMR's success. Our commitment to building strong, lasting relationships stands unparalleled across all levels of our Conduent team.
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Real-time parking data
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The Health and Wellness solution that we propose to GMR will enhance and personalize service delivery, creating exceptional experiences for your employees and their families
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Automated, personalized benefits interactions to improve administration costs and employee engagement
Health and Wellness
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Technology-enabled solutions, from recruit through retire, that enhance workforce experiences and maximize business outcomes
Our Value-Added Solutions
®
Real-time parking data
As the Leader of the UK business and as the Project Manager at the time of being awarded the Southend contract in 2015, I am excited about what we can achieve together with Conduent delivering the on-street service, while enhancing the existing technology in place today.
With the delivery and continued expansion of on-street enforcement with Oxfordshire County Council and the launch of our own mobile and fixed camera technology in the UK this year, Conduent is looking forward to exciting achievements and developments in the years ahead.
I hope the following pages show the expertise we can continue to offer Southend staff, residents and visitors, moving forwards.
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A Message from Chris Newman
Our solutions
Reimagining HR service delivery for Kimberly-Clark
If there is a singular truth about today’s economy, it’s that you can’t go it alone. Market leaders like Kimberly-Clark identify and focus on their strengths, then carefully select best-in-class partners to handle the rest.
Conduent has extensive experience in delivering the highest quality service at the best value, and continuously investing in and growing our diverse and talented workforce. We will be laser focused on transforming Kimberly-Clark global HR functions and operating model while providing significant cost savings.
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RFP Response
Executive Summary
Request
for Pricing Narrative
Client References Request
Appendix F KSLAs
Appendix E Pricing Model
Appendix D
RFP Customer Workbook
(vendor questions)
Appendix A Responsibility Matrix
Download overview
Learn more at conduent.com
Our extensive HR outsourcing expertise automates employer benefit processes, enables informed participant decisions and efficiently supports eligibility and enrollment activities.
Health and Welfare Administration
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Key Elements of the Solution
Our marketplace recognition reinforces our status as a leading partner and innovator for HR, Benefits and Learning services and solutions
Training Industry
Training Outsourcing Top 20 (2004–2020)
Learning Content Development Top 20 (2011–2020)
ALM
1 of 3 firms to earn The Kennedy VanguardTM of Human Resources Communications Providers
Market Position
Industry Accolades
NelsonHall NEAT Index for Multi-Process HR Services, Cloud-Based HR Services, Benefits Administration Services, and Next Generation Learning
Ranked as Leader
Delivering efficient administration over 22 year partnership drives expanded scope of services
A Big-4 Professional Services Firm
Requirements:
High-touch, personalized participant engagement across channels
Automated processes with best practices and technology
Standardized administration with a focus on eliminating exception processing
Integration of acquisition groups seamlessly after years of industry consolidation
Consultative and collaborative outsourcing partner
Collaboration drives efficient and empathetic health administration
Delivering efficient administration over 22 year partnership drives expanded scope of services
A Big-4 Professional Services Firm
HR Operations as-a-Service and Global Payroll as-a-Service
Winner's Circle
Everest PEAK index for Benefits Administration, and Major Contender for Multi-Process HR Services
Ranked as Leader
1 of 3 firms to earn
The Kennedy VanguardTM of Human Resources Communications Providers
Ranked as Leader
Learning Content Development
Top 20 (2011–2020)
Ranked as Leader
Best Advance in Learning Management Technology (Bronze 2019)
Ranked as Leader
Best Advance in Learning Technology Implementation (Bronze 2019)
Training Outsourcing
Top 20 (2004–2020)
“Extremely responsive and consistently looks for ways to accommodate and deliver quality service.”
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Director, Global Benefits
Global firm with
50k partners / staff and 4k retirees
view case study
Leading operator of hospitals and health care facilities
Creating innovative and unique solutions that meet a complex client’s requirements
view case study
Learn how Conduent has helped other large global organizations transform their benefits operations, service delivery, and employee experiences
Case Studies
“Conduent has proven to be a good partner to our company. They have been nimble and committed to making even the most difficult plan design work.”
Benefits Director
Leading Healthcare Facilities Company
The challenge
The solution
The result
ACA reporting
dependent eligibility verification (DEV)
case management
document management
reporting & analytics
Fully outsourced health administration including:
Life@Work® Engagement Platform for self-service from any device or channel
High Touch Service Center across channels: voice, chat, chatbot
High-touch services with focus on empathy
Survivor and Executive Concierge Services
assist key partners, staff and their families
Exceeded paper reduction goals
Operational scale and efficiency gains
Customer service scores over 9 / 10
98% portal usage for enrollment
Engagement
Successfully integrated 8 acquisition groups
Won Top 100 Best Companies for Working Mothers – aided by health self sufficiency tools
Consults with Conduent on HR decisions
Highly satisfied client
Automated 99% of core HW processes
Reduced DEV processing time by 3 days; increased approvals from 92% to 97%
Transformed exception handling, improving from ~8k annually to <500
Nextgen health offerings for 2021 roadmap – to enhance wellbeing and decision support
Global HR services expansion in 2012
Expanded offerings
Maintained 90%+ associate satisfaction
Renewed contract for 3 additional years - 2 years prior to original contract end date
Reported in recent satisfaction survey that Conduent reduces their workload
Highly satisfied client for 8+ years
Process standards assured all acquired employees had timely access to benefits
Supported 100+ acquisitions seamlessly
Optimized premium reports supporting financial allocations across thousands of reporting groups
Automated specialized ACA eligibility and work history data
Improved health administration, tailored to client’s complexity
Conduent Health Administration Suite
Specialized procedures alert leaders of participant mental health red flags
Client-delivered culture and values training
Life@Work® Engagement Platform for self-service from any device or channel
Dedicated service center providing support across channels: voice, chat, virtual assistant
Gain access to products and technology that support values of “improving the quality of life” of its associates
Goals:
Dissatisfied with previous health administrator’s ability to manage participant interactions and deliver a solution unique to its complexity
Innovative solutions for complex healthcare organization
Creating innovative and unique solutions that meet a complex client’s requirements
Leading operator of hospitals and health care facilities
Large, complex, employee focused client with 225k associates working at 165 hospitals / 115k ambulatory surgery centers across 20 states
Create a tailored service center framework that:
preserves client’s brand and value
provides a nurturing and empathetic participant experience
Build processes and structure to support client's aggressive acquisition strategy
Streamline and automate processes
case management / document management
large-plan recordkeeping platform
AcessPoint plan sponsor dashboarding / reporting
Customized Acquisition Processes to facilitate timely access to benefits for newly acquired employees
Organized 100k+ records to support timely data requests, minimizing financial risk
Automated work history data changes to enable participants to transact life events
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“Our mission statement is that ‘above all else we are committed to improving the quality of life’. When I think about employees, they are the community that I serve, and anything I can do to improve their quality of life is important to me. The relationship with Conduent helps keep that smooth.”
VP, Benefits
“Conduent team is a strong partner - They have integrity, they listen to feedback/ suggestions, and always work to improve service”
Director, Benefits Delivery
Leading Technology and Manufacturing Company
VP, Global Benefits
Leading Defense Contractor
“20 year partner with great mutual success”
“Conduent has an excellent dedicated staff who is extremely responsive to their customers needs.”
Benefits Division Chief
Public Sector Organization
The challenge
The solution
The result
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Kieran Enfield
Deployment Manager, Parking & Public Safety
Alan Young
CCTV Subject Matter Expert, Parking & Public Safety
Chris Newman
UK Regional Director, Parking & Public Safety
Dean Fennell-Connell
UK Sales Director, Parking & Public Safety
John Horne
UK Technical Director, Parking & Public Safety
Elizabeth Whitehead
Support Team Manager, Parking & Public Safety
Steve Stamp
Project Director,
Parking & Public Safety
Trevor Taylor
Operations Director, Parking & Public Safety
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A Message from Trevor Taylor
Key Elements of the Solution
Windows Based PCN Processing Software
Android Enforcement Applications
Virtual
Multi-Vendor
Predictive Enforcement
Demand Management
Automated Enforcement
Web Based Processing Applications
Dynamic Kerbside Policies
It is evident that there is an opportunity for delivering exceptional solutions and efficient services through the combined offering of people and technology, underpinned by intelligence derived from data analytics. Conduent have proven capability of providing these solutions and services. We will continuously improve the technology utilised, both on street and in the back office, as demanded by our own operational teams.
Chris Newman
(UK Regional Director)
Intelligent kerbside management systems to enable an improved customer experience and provide operational efficiencies.
Our solutions for efficient parking management enable our clients to manage people, assets, and revenue all in one integrated portal. Using data science and best practices , we can help solve deployment planning, demand and congestion pricing and penalty charge notice (PCN) management challenges.
Real-time parking data
Better user experience
More efficient operations
Social Value
Trevor Taylor
Learn more
Create Business intelligence and engage with stakeholders
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Reduce operating costs
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Make it easy for drivers to pay for their parking
Read more
Work with others on Joint initiatives
Integrate vehicles into multi modal transport networks
Manage Demand
Create Business intelligence and engage with stakeholders
Real-time parking data
Move from parking enforcement to parking management
Reduce operating costs
Work with others on Joint initiatives
Integrate vehicles into multi modal transport networks
More efficient operations
Make it easy for drivers to find a space
Make it easy for drivers to pay for their parking
Better user experience
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Learn more
Learn more
In line with our Social Value Policy, we aim to embed social value into all our operational activities; maximise social value creation; and effectively measure and demonstrate the impact of both. Our memberships to organisations like, Social Value UK and the Armed Forces Covenant provides opportunities to engage and learn from diverse organisations and to share our own social value experiences in achieving our objectives.
Social Value UK
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Kerbside Management
We deliver intelligent kerbside managment systems to enable an improved customer experience and provide operational efficiencies by augmenting the integration of people, technology and data for our customers and drivers.
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Manage Demand
The Council may consider introducing flexible charging (that discourages parking in congested areas and promotes the use of multi modal transport), encouraging the use of cleaner vehicles, as well as workplace levies (that discourage commuter parking), based on data obtained from the digital infrastructure.
Create Business intelligence and engage with stakeholders
The new contract will generate a significant amount of useful data. Using data analytics, the Council will be able to create a deeper understanding of the parking operation, enabling it to identify how the service can be more effective and how the parking operation could be developed to support wider transport and environmental objectives. Parking Services have to manage a number of conflicting demands resulting in a complex relationship with stakeholders.
Real-time parking data
Better user experience
More efficient operations
View Example
View Example
Real-time parking data
Better user experience
More efficient operations
Move from parking enforcement to parking management
Move from parking enforcement to parking management There is a persistent public perception, fuelled by the media and “parking activists” and supported by populist politicians, that parking enforcement is overly punitive and a ‘stealth tax’. Current parking enforcement regimes are seen as harsh and working against the public interest. Reading intends to challenge that perception
View Example
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Reduce operating costs
Reduce operating costs. As revenue from enforcement will reduce with improved compliance it is essential that the parking operation is restructured to ensure that it remains financially (and operationally) viable. The Council will require bidders to adopt streamlined and effective business practices using innovative, reliable technology based on good practice from the UK, Europe and beyond.
View Example
Integrate vehicles into multi modal transport networks
Integrate vehicles into multi modal transport networks Business intelligence will also enable planners to identify how to ensure that parking in the urban centres can be balanced with other transport options. Providing real time information on parking availability and tariffs will demonstrate the benefits of park and ride and other multi modal transport options,
View Example
Work with others on Joint initiatives
Work with others on Joint initiatives The Council is already working with neighbouring authorities on providing park and rides and may consider working cooperatively with major employers in the Borough (such as the University and acute hospital trust). The Council will consider joining the emerging national parking platform as a way of delivering a number of the parking management objectives.
View Example
Real-time parking data
Better user experience
More efficient operations
Make it easy for drivers to find a space
Make it easy for drivers to find a space The Council will take advantage of emerging digital infrastructure to provide accurate information to drivers on parking availability, restrictions and prices (through apps and connected cars), enabling them to make informed choices about the most appropriate parking location.
Make it easy for drivers to pay for their parking
Make it easy for drivers to pay for their parking The Council will introduce multiple/flexible payment methods as a key element of the strategy towards integrating transport modes in Reading. Within 5 years the Council intends to be able to accept payment for parking from any app that is capable of calculating the tariff and notifying the Council of the presence of a vehicle in a specific location.
View Example
View Example
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Real-time parking data
Better user experience
More efficient operations
Manage Demand
The Council may consider introducing flexible charging (that discourages parking in congested areas and promotes the use of multi modal transport), encouraging the use of cleaner vehicles, as well as workplace levies (that discourage commuter parking), based on data obtained from the digital infrastructure.
Create Business intelligence and engage with stakeholders
The new contract will generate a significant amount of useful data. Using data analytics, the Council will be able to create a deeper understanding of the parking operation, enabling it to identify how the service can be more effective and how the parking operation could be developed to support wider transport and environmental objectives. Parking Services have to manage a number of conflicting demands resulting in a complex relationship with stakeholders.
View Example
View Example
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More efficient operations
Better user experience
Meet the team
Social value
Chris Newman
UK Regional Director, Parking & Public Safety
With over 12 years' industry knowledge and a solid technical support background, Chris leads operational delivery of Conduent's UK parking and public safety business. An innovative thinker, he ensures Conduent solutions address client needs, enhance existing operations and offer future additional capability.
Alan Young
CCTV Subject Matter Expert, Parking & Public Safety
Alan has over 20 years’ experience in the traffic enforcement camera industry and leads the innovation and delivery of our UK camera-based services. A specialist in sourcing practical applications for the latest developments in camera and sensor technology, Alan has an excellent track record of working with customers to deliver cost-effective added, value solutions.
Dean Fennell-Connell
UK Sales Director, Parking & Public Safety
As Sales Director, Dean leads the growth strategy for the UK parking and public safety business. He participates in market-leading innovation and technology that enables and delivers positive change in the parking sector. With over 12 years' industry experience, Dean holds positions on the British Parking Association (BPA) Board and BPA Council, and directly engages with its US counterpart, the International Parking and Mobility Institute.
John Horne
UK Technical Director, Parking & Public Safety
With over 20 years' IT delivery experience, John leads the innovation and development strategy of our UK parking and public safety business. His depth of knowledge covers a multitude of technologies, platforms and systems which, when combined with managing a variety of technical teams, enables Conduent to successfully deliver optimal IT solutions for our clients.
Elizabeth Whitehead
Support Team Manager, Parking & Public Safety
Elizabeth manages our Support and Business Processing Teams, which have recently expanded to include more business process outsourcing expertise. Joining Conduent in 2004, Elizabeth has over 26 years’ experience in this field and has headed these teams for over 15 years.
Kieran Enfield
Deployment Manager, Parking & Public Safety
Managing our Deployment Team, Kieran uses his first-line support experience to keep our clients at the centre of his thinking. Kieran's experience includes configuration and deployment of permit and PCN progressions.
Steve Stamp
Project Director, Parking & Public Safety
Steve is head of our Project Management Team. He has ten years’ experience delivering projects involving parking management services. Our Mobilisation Team is built on the solid foundation of his leadership and knowledge. Steve leverages our global parking expertise and the value that brings from Conduent’s position as a market-leader in end-to-end parking management operations.
Trevor Taylor
Operations Director, Parking & Public Safety
Trevor brings significant UK parking management expertise to our public sector clients, acquired from roles with traditional enforcement operators over 20 years. As Operations Director, Trevor interfaces with our clients, service delivery teams and Conduent key decision makers, for whom his wealth of knowledge helps inform critical business decision-making and strategic planning.
More efficient operations
Better user experience
Pain Points
Managing Demand
Armed Forces Covenant
Know more
White Ensign Association
Know more
Armed Forces Charity,
SSAFA
Moving to Parking Management from Parking Enforcement
Making it easier to find a space
Pain Points
Read more on Blog
Alternative forms of transport
Providing information and alternatives to those that feel parking in non-compliance was their only option, such as predictive occupancy and expected cost as well as alternative transport modes, will benefit both drivers and the community.
Public perception
Stakeholder engagement and a "local plan" is critical to public perception. Communication strategies need to be formed and information on the service shared regularly. The Positive Parking Agenda is fully supportive of this.
Using compliance management data as well as session and occupancy data will better inform the way the service is delivered.
Access to data
Read more on blog
New delivery models
Intelligence led deployment strategies focus the operation to areas of higher non-compliance with the aim of changing driver behaviour.
Read more on blog
Pain Points
Read more on blog
Re-purposing the kerb to support parking need
Parking operations need a technology partner to support them with access to information on a centralised portal which provides analytical justification to operational changes that will affect the public
Creating an Open API on non-personal data for use by other applications in support of better-informed service users.
Access to data
Read more on blog
Parking space availability with alternative forms of transport
Providing information and alternatives to those that feel parking in non-compliance was their only option, such as predictive occupancy and expected cost as well as alternative transport modes, will benefit both drivers and the community.
Cost Effective Enforcement Operations
Integrate vehicles into multi modal transport networks
Working in partnership
Pain Points
New delivery models
Intelligent led deployment strategies focus the operation on areas of higher non-compliance with the aim of changing driver behaviour.
Read more on blog
It is important to understand the true cost of issuing a PCN and the impact it has on the demographic to which it has been issued. The right partner will be able to work with you to understand this.
Understanding ROI of operation
Read more on blog
Access to data
Using compliance management data as well as session and occupancy data will better inform the way the service is delivered.
Pain Points
Read more on blog
Multi-vender platforms
Driver do not want to manage multiple applications and accounts, especially for a one-off transaction. A multi-vender platform provides wider choice to the driver and will increase compliance through an improved user experience.
Download Brochure
Creating an Open API on non-personal data for use by other applications in support of better-informed service users.
National Standardisation
Download Case Study
Support of wider transport and environmental initiatives
Providing information and alternatives to those that feel parking in non-compliance was their only option, such as predictive occupancy and expected cost as well as alternative transport modes, will benefit both drivers and the community.
Pain Points
Read more on blog
Payment integration with alternative forms of transport
Drivers may be more inclined to avoid non-compliant parking in favour of alternate mode of transport if actions like trip planning and payment are made easy.
Download Case Study
Providing information and alternatives to those that feel parking in non-compliant areas was their only option. Predictive occupancy and expected cost, as well as alternative transport modes, will benefit both drivers and the community
Support of wider transport and environmental initiatives
Read more on blog
Providing information on alternative forms of Transport
Providing information and alternatives to those that feel parking in non-compliance was their only option, such as predictive occupancy and expected cost as well as alternative transport modes, will benefit both drivers and the community.
Making it easier to find a space
Making it easier for drivers to pay
Pain Points
Read more on Blog
Tariff Management
Drivers do not want to feel they are paying a premium for an empty car park or street. It is important for parking operations to treat each location and the cost to park there, based on the services and amenities around it. People will pay extra for convenience and some will change their travel approach based on price.
Read more on blog
Multi-vender platforms
Driver do not want to manage multiple applications and accounts, especially for a one-off transaction. A multi-vender platform provides wider choice to the driver and will increase compliance through an improved user experience.
Read more on blog
Payment integration with alternative forms of Transport
Providing information and alternatives to those that feel parking in non-compliance was their only option, such as predictive occupancy and expected cost as well as alternative transport modes, will benefit both drivers and the community.
Read more on Blog
Pain Points
Read more on blog
Re-purposing the kerb to support parking need
Parking operations need a technology partner to support them with access to information on a centralised portal which provides analytical justification to operational changes that will affect the public.
Download brochure
Creating an Open API on non-personal data for use by other applications in support of better-informed service users.
Access to data
Read more on blog
Parking space availability with alternative forms of transport
Providing information and alternatives to those that feel parking in non-compliant areas was their only option. Predictive occupancy and expected cost, as well as alternative transport modes, will benefit both drivers and the community.
Hazel Fisher
Office Manager,
Parking & Public Safety
Hazel Fischer
Office Manager, Parking & Public Safety
Hazel manages our UK administration and finance Teams, as well as leading on health & safety, facilities management and compliance with ISO standards. Joining Conduent in 2008, Hazel started as the Training Manager, creating training material and delivering sessions for internal staff and clients.
Emma Moses
UK Training Manager,
Parking & Public Safety
Emma Moses
UK Training Manager, Parking & Public Safety
Emma has more than twenty years’ training experience and has worked in the parking industry since 2008. Emma’s focus is on identifying skills gaps and developing ongoing training plans for staff development and retention. As part of her role Emma led in Conduent gaining WAMITAB Centre approval to deliver WAMITAB Level 2 Parking qualifications in-house, so we can deliver “on-demand” WAMITAB training for our on-street personnel. While also supporting clients with training sessions for new and existing technology.
(Operations Director, Parking & Public Safety)
Read more on Blog
Providing information on alternative forms of transport
Providing information and alternatives to those that feel parking in non-compliance was their only option, such as predictive occupancy and expected cost as well as alternative transport modes, will benefit both drivers and the community.
Read more on blog
Improving Air Quality
Guiding drivers to available spaces or changing their behaviour of entering a town or city in a car will have a positive impact on air quality. Working with a supplier that can support this will be critical to any future service.
Read more on blog
Parking operations need access to information on a centralised portal. Real data provides analytical justification for operational changes that will affect the public
Limited data to support tariff change projects
Read more on blog
Blanket Tariff Setting
It is important for parking operations to treat each location and the cost to park there, based on the services and amenities around it. People will pay extra for convenience and some will change their travel approach based on price.
Pain Points
Read more on blog
Support of wider transport and environmental initiatives
Providing information and alternatives to those that feel parking in non-compliant areas was their only option. Predictive occupancy and expected cost, as well as alternative transport modes, will benefit both drivers and the community.
Read more on blog
Parking operations need access to information on a centralised portal. Real data provides analytical justification for operational changes that will affect the public.
Lack of understanding of Parking Usage
Read more on blog
Identify service efficiencies
Using compliance management data as well as session and occupancy data will better inform the way the service is delivered.
Use of Business Intelligence
Read more
Separating enforcement and technology, with the Council linking the two, has not maximised the art of the possible and that is something we are keen to rectify.
Dean Fennell-Connell
UK Sales Director, Parking & Public Safety
Separating enforcement and technology, with the Council linking the two, has not maximised the art of the possible and that is something we are keen to rectify.
Since 2017, the Conduent team and our vision has changed significantly. Our client centric culture and innovative technology solutions can now offer existing clients, such as Southend, a one-of-a-kind solution for their customers and stakeholders. Conduent is unique in that no other on-street operator uses their own technology to deliver a complete service. As a sole supplier, the management of the service is simplified. There is no singular interest in maintaining a resource heavy (and costly) service. Conduent can provide a combination of people, technology and data analytics to achieve an efficient and effective service solution.
As the first in the UK to utilise this service, Oxford County Council have seen significant benefits and added value in savings and service efficiencies.
We hope this website will enable Southend staff to see the capabilities, available today to any Conduent client, and to consider how relevant services can be maximised, during the procurement process.
Please feel free to contact me directly should you have any queries on the information provided.
Dean Fennell-Connell
UK Sales Director, Parking & Public Safety
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Download brochure
Chris Newman
UK Regional Director
Read more
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Trevor Taylor
Operations Director, Parking & Public Safety
Pain Points
Read more on blog
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Pain Points
Download brochure
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Pain Points
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Pain Points
Download Case Study
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Pain Points
Download Brochure
Download Case Study
Read more on blog
Pain Points
Making it easier to find a space
Download brochure
Read more on blog
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Pain Points
Read more on blog
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Pain Points
Read more on blog
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Know more
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Our Solutions
Delivering leading edge services
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Parking & Kerbside Management
Conduent Learning Capabilities
Drive modern workforce learning strategies and programs that improve organizational readiness, workforce productivity and individual performance – while improving efficiencies and administrative costs
Managing HR & benefits interactions with our clients’ employees throughout the employment lifecycle – from recruitment to retirement.
HR Management
Learn more on conduent.com
Learn more on conduent.com
eBook: Why Learning is Pivotal to Business Transformation
Enterprise HR Transformation Assessment
eBook: Digital Transformation in Human Resources
eBook: Path to Business Recovery
At Conduent, we’re executing the future of work right now – responding to rapid change and market dynamics
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Camera Enforcement
Mobility Applications
As an innovation partner, our people, technology, and data analysis expertise supports wide-ranging customer needs, from mobilisation and through the contract term.
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Long term partnerships
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Meeting the challenges of efficient on-street parking management and enforcement through seamless kerbside solutions.
Bringing innovation to parking clients
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Using next-generation technology to meet urban parking demands from both a local authority and a customer perspectives.
Conduent Transportation stands ready to help our UK clients with a complete, integrated solution that supports every element involved in camera enforcement.
Vehicle Passenger Detection for data collection
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High Occupancy Vehicle Solutions
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High-occupancy toll lane demo project gives solo drivers the choice of paying a toll to travel in two separate high traffic corridors. Tangible results: less congestion; high adoption; increased driver satisfaction.
Vehicle Passenger Detection to reduce congestion
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Vehicle Passenger Detection Systems break down a significant barrier to car usage, giving our clients a valuable tool to help them take action to reduce congestion.
Improving access to traveller options
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Mobile apps improve traveller mobility and public transport use. Aggregating multiple public transport options into a single application enables informed route planning, ticket purchases and real-time journey information.
Our Offerings
Our service integrates people, technology, and data to best serve the communities in which we operate.
Conduent recognises the strength of our offerings is dependent on the people we select to staff them – our solutions are technology driven but powered by our teams.
Whether integrating with an existing CCTV system from a 3rd party or delivering the full end-to-end CCTV solution, Conduent supports our clients with a CCTV review service to meet their individual needs.
As part of a wider solution this service integrates with all existing services or can be provided standalone, releasing CEO’s from office duties to generate an efficiency or allow redeployment to complete on-street tasks.
Dean FC Response
Download Case Study
Download Case Study
Putting Travelers First
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There is a growing desire among civic leaders to help travelers optimize transportation alternatives and get quickly and efficiently from point A to point B.
Download Case Study
Shaping the Future of Mobility Services
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It is important to understand that city dwellers expect more from transportation services. They want real-time insights on all available transportation modes, with reliable information and a high level of service.
Download Case Study
CCTV Review Service
Virtual
Multi-vender permissions
Demand Management
Dynamic Kerbside Policies
Ease congestion and reduce pollution through demand-based parking pricing and real-time parking occupancy.
Home
Kerbside
Management UK
Conduent Corp
Intelligent on-street parking management service
Android on-street Application
Automated Camera Enforcement
Business Process Management
Web Base Processing Applications
CCTV Review Service
Provides real-time lookups of multiple databases, while automatically uploading case information, including photos to the debt management system. While also providing access to officers with maps and other applications to support members of the public
Android on street Application
Automated Camera Enforcement
Combining Computer vision and video analytics, we provide camera enforcement operations to our clients to support moving traffic and loading bay enforcement. Utilising market leading fixed and mobile enforcement cameras.
Web Base Processing Applications
Market leading automatic case management for Penalty Charge Notices (PCNs), Fixed Penalty Notices and permits, with streamlined workflow management for operations of all sizes.
Virtual Multi-vender permissions
Delivers a portal for all payment types required now and in the future, in support of multi-vender cashless payments, through app's and existing hardware. Enabling a central tariff management system to support demand pricing.
Demand Management
Using multiple data-sets from a combination of hardware, spatial and temporal data, we support demand-based pricing initiatives that help change driver behaviour and meet local needs.
A complete Digital Traffic Order system, managing the end to end process of problem identification through to sharing data with stakeholders such as Connected Autonomous Vehciels (CAVs), Internet of Things (IoT) devices and Parking Operations managing compliance.
Dynamic Kerbside Policies
CCTV Review Service
Whether integrating with an existing CCTV system from a 3rd party or delivering the full end-to-end CCTV solution, Conduent supports our clients with a CCTV review service to meet their individual needs.
As part of a wider solution this service integrates with all existing services or can be provided standalone, releasing CEO’s from office duties to generate an efficiency or allow redeployment to complete on-street tasks
As an organisation with over 40k customer service representatives globally, over 400 UK based CSR associates, and with recent experience of providing PCN processing and CCTV reviews, we can provide Business Process Management across all parking back office functions.
Business Process Management
Intelligent on-street parking management service
Provides resources for parking enforcement /management, using localised knowledge, combined with data and patented algorithms to create dynamic deployment plans to meet local needs.
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