Atlanta, GA | May 11th 2023
May 11, 2023
10 A.M. - 2:00 P.M. ET
Expertise for Leaders
Managing change is a constant in our business sector.
RemX’s Contact Center Executive Forums make navigating change and optimizing your contact center workforce easier through peer learning, and sharing valuable insights and best practices from industry executives and leaders.
- Skills Development and Engagement
- Total Reward Strategy
- Diversity, Equity, and Inclusion
- AI in the Contact Center
- Driving High Performance
Elevate Your Workforce
May CCEF Topics Include:
- Proven strategies for recruiting and retaining agents.
- Maintaining company culture and agent engagement.
- Managing remote workers to maximize productivity
- Best practices for training programs
- Upskilling and the skills gap
Our June CCEF on Navigating Today’s Talent Market will cover will cover:
In this role, Brandon leads the engagement practice for all indirect sellers of Zoom products. Prior to that he was the leader of the Contact Center Practices at both Telarus and Intelisys. As the co-founder of Xposure, he is leading the effort to bring diversity, inclusion and equity into the forefront of the change that needs to happen in the technology industry. Brandon has over 30 years combined experience of running contact centers, consulting for contact centers and leading contact center practices.
Global Head of Channel Customer Experience at Zoom
In this role, Angela directs the acquisition, retention and relationship development of all Bluegreen owners. Along with her team of contact center professionals, Angela is focused on driving innovation and leveraging 360-degree customer data to deliver exceptional customer satisfaction and continuous product improvement. Angela has been recognized for her innovative and engaging leadership in the customer service field, earning the Stevie Awards Silver Stevie Awards for Customer Service for five consecutive years, 2012 – 2016.
Senior Vice President Club Services and Customer Care for Bluegreen Vacations
For over 25 years, Traron has driven innovations in enterprise-wide organizational development; including programs to enhance leadership, build trust, and increase engagement. He is known for his practical and pragmatic sensibility – leading the examination of opportunities from alternate perspectives – quickly creating approaches that balance situational analysis and common sense. Traron holds numerous senior-level HR certifications, Sherpa and PROSCI certifications, along with a BA Degree in Psychology, an MBA and a Doctorate in Business.
Vice-President of People and Culture for Bakkt
Dr. Traron Moore
Place: Maggiano’s Buckhead, 3368 Peachtree Rd NE, Atlanta, GA 30326
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In this role, Kim is responsible for the strategic planning and direction of servicing, collections, fraud, back office, and new merchant teams that comprise more than one-third of the Company’s total workforce. Kim has more than 25 years of expertise in developing and implementing best-in-class customer experiences, contact center optimizations, business process outsourcing, and business analysis. Kim’s passion is to drive employee engagement by creating high-performance teams through strategic alignment, organizational process improvement, and complex program management.
Senior Vice President of Operations at Progressive Leasing
*Registration and networking will begin at 9am ET
In person: Maggiano’s Buckhead, 3368 Peachtree Rd NE, Atlanta, GA 30326
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