2019 SHOPPER MEGATRENDS STUDY
The Power of Making Retail Personal
Big retailers must think and act small to reach individual shoppers. Findings in the 10th Annual Shopper Study, which is based on responses from 3,000 consumers, reveal shopper behaviors and preferences that make emotional connections and how retailers can fine tune strategies to meet their needs.
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PRESENTED BY
annual shopper experience and retailer strategy study
10th
areas where Amazon has not shown consumer growth
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retailer apps and mobile sites shoppers use while in stores
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recommendations to focus tech investments and strategies
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shoppers polled that match U.S. geographic and demographic profile
3,000
annual shopper experience and retailer strategy study
10th
STUDY HIGHLIGHTS
By Joe Skorupa and Tim Denman
tech-driven in-store experiences shoppers want more of
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