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Forter’s identity-based fraud prevention solution protects airlines and travel companies at the point of transaction and beyond, with instantaneous notifications of fraud and abuse at both the account level and the point of checkout. Forter’s fully automated solution eliminates the need for rules, scores, or manual reviews, stopping fraud in under one second while maintaining a seamless experience for your valued customers.
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These fraudsters create fake travel agencies or online groups. They either purchase tickets or place holds on them with fake credit cards, then selling these fraudulent tickets to travelers. Travelers pay full fare prices for the tickets, only to discover that their purchased airfare is not real or has been reported as fraudulent. The traveler will be unable to contact their ticketing agency, as the “agent” or “agency” will have disappeared.
These fraudsters purchase refundable airfare using stolen credit card information typically sourced via chat rooms where fraudsters share breached data/credentials. Fraudsters will then make their money by calling to cancel the refundable tickets, cashing in on the refund.
This fraudster capitalizes on the last-minute booking. They will purchase tickets with departures just 24-48 hours from their time of purchase with a stolen credit card. Due to the nature of the last-minute booking, the window of time during which most agencies or airlines are able to detect the fraudulent purchase is very short. Once a traveler has successfully checked in for their flight, even a confirmed fraudulent ticket will not be able to be cancelled.
3 Fraud Personas
Travel fraudsters are bound by their local markets, and by local demands.
The Fake Travel Agent
The Refund-ster
The Last-Minute Buyer
The 3 Types of Fraudsters
Targeting the Travel Industry
Whether it’s a tropical getaway or a trip home for the holidays, passengers have come to expect a seamless experience from booking to takeoff. However, as travel businesses offer instant payments, frequent flyer programs, and other rewards, fraudsters are becoming more sophisticated in their methods of attack. Scroll down to see the three types of fraudsters trying to take advantage of the deals meant for your passengers.
Want to learn how you can stop travel fraudsters in their tracks? View our case study with Kiwi.
