TRANSFORM YOUR BUSINESS AND PRINT MANAGEMENT PROCESSES THROUGH SECURE, SCALABLE SOLUTIONS
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Health insurers are increasingly tasked with protecting confidential and sensitive customer information. At the same time, however, they operate in a competitive environment that demands low operating costs, efficient workflows, and maintenance that doesn’t strain enterprise resources. Insurers need a holistic printing solution that addresses each of these concerns as fully as possible, which is achievable when purchasing works alongside the organization’s IT and Information Security teams.
Here, we look at enterprise printing solutions from three perspectives and their respective priorities:
OVERVIEW
The Chief Information Security Officer (CISO), whose top priority is to safeguard protected health information (PHI) and personally identifiable information (PII) from malicious or accidental exposure within and beyond the organization’s perimeter.
The Chief Procurement Officer (CPO), who looks for strong ROI with cost-effective technology solutions that meet stated requirements such as ease of use and information security.
The Chief Information Officer (CIO), who needs a solution that is easy to deploy and secure, and that requires minimal intervention to manage the print environment
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Protect your customers’ information with end-to-end security When it comes to customer privacy, health insurers are operating in an increasingly complex regulatory environment. Regulations such as the Health Insurance Portability and Accountability Act (HIPAA) and the EU’s General Data Protection Regulation (GDPR) impose heavy fines for violations that expose the PHI and PII of plan enrollees. These laws also require comprehensive information governance (IG) schemes that are difficult to enforce in an insurer’s paper-intensive environment. Even as regulation becomes more restrictive, the healthcare industry has become a prime target of malicious actors, given the value of the information it handles and its overall lack of cybersecurity maturity.
Healthcare organizations experience more than twice the number of intrusion attacks per day compared to other industries.
Health care information fetches up to $250 per record on the black market, compared to $5.40 per credit card record.
The healthcare industry accounted for 45% of all ransomware attacks in 2017.
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Security Solutions The best answer to a healthcare insurer’s security concerns is an end-to-end hardware-software solution that protects documents from the moment they enter the system and throughout their entire life cycle. Security solution components include:
Network Security:
Expert consultants who provide assessment and training to support their ability to mitigate a data breach.
Device Security:
Networked printers, multifunctional devices (MFDs), and other office equipment should be hardened with security protocols such as SSL and certificates as well as hardware- and device-level data security. In addition, devices should provide controlled access through authentication.
Printing Security:
Insurers need a solution that provides network-level access control via authentication and authorization, pull printing to prevent exposure of sensitive documents in the printer tray, and prevention of unauthorized reproduction.
Document Security:
Payers need a secure, robust document management system (DMS) to control access without restricting availability to those who need it.
Information Security:
Digital rights management (DRM) can help your organization comply with privacy regulations such as HIPAA and GDPR, and with audit trail and chain of custody across all applications, devices, and platforms.
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Maximize your investment with a scalable, secure technology solution Health insurers handle a variety of documents, such as enrollment forms, claims, and appeals, which can be costly to input into digital systems, store securely, and print. What’s more, paper documents are vulnerable to inefficiencies such as inputting errors as well as data theft or exposure that can lead to heavy fines, reputational damage, and loss of revenue.
The average HIPAA fine or settlement in 2017 was nearly $2,000,000.
Healthcare (including insurers) data breach costs are the highest of any industry: $408 per record.
Total workgroup print expenditures (including hardware, supplies, and “people” costs) averaged over 6% of a total company’s overall revenues.
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Cost-Saving Solutions A document management solution can make daily workflows more efficient and more secure. In addition, implementing print management programs has been found to save up to 30% on a company’s overall print and copy output spending.
Printers and MFPs:
Look for integrated solutions that give you the ability to control device access, apply print policies, monitor output, and restrict usage by user. This helps to reduce unnecessary printing, encourage cost recovery, save on paper and toner, and optimize printing and scanning efficiency in your fleet.
Document Management:
Administration: Services such as automated meter collection and remote consumables management help per-page costs, while remote diagnostics and assistance can minimize downtime as well as administrative interventions.
Security:
End-to-end document security can reduce the risk of costly regulatory violations and the resultant fines, settlements, and notification expenses, not to mention the untold cost of reputational damage and customer attrition.
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Streamline deployment, operation, and maintenance by partnering with an industry leader Health insurer IT departments face many challenges. They must keep up with the quickening pace of innovation to remain competitive while they work to support growth, manage the current infrastructure, and maintain their security posture. Spending time and resources on updating device drivers and firmware, maintaining a patchwork of incompatible devices, and responding to user assistance calls can take focus away from strategic objectives.
Up to 23% of the calls handled by a Help Desk are print-related, according to IDC.
This represents about 26 percent of total spending.
Healthcare industry technology investment reached $19 billion in 2018.
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IT Streamlining Solutions
Stability and Scalability:
Working with a longstanding industry leader means that you can protect your investment while growing your printer fleet.
Interconnectivity:
With a holistic hardware-software solution, you can be assured that each component of your document management system is designed to work with every other, reducing interconnectivity issues and information silos.
Unified Firmware:
Keep your devices up to date with ongoing updates, access to new and enhanced features, and security updates across the fleet.
Universal Driver:
Fix “incompatible driver” problems for simplified IT support.
Canon Solutions America, Inc. does not provide legal counsel or regulatory compliance consultancy, including without limitation, Sarbanes-Oxley, HIPAA, GLBA, Check 21 or the USA Patriot Act. Each customer must have its own qualified counsel determine the advisability of a particular solution as it relates to regulatory and statutory compliance. Canon products offer certain security features, yet many variables can impact the security of your devices and data. Canon does not warrant that use of its features will prevent security issues. Nothing herein should be construed as legal or regulatory advice concerning applicable laws; customers must have their own qualified counsel determine the feasibility of a solution as it relates to regulatory and statutory compliance. Some security features may impact functionality/performance; you may want to test these settings in your environment. Canon is a registered trademark of Canon Inc. in the United States and elsewhere. Océ is a registered trademark of Océ-Technologies B.V. in the United States and elsewhere. All other referenced product names and marks are trademarks of their respective owners and are hereby acknowledged. © 2019 Canon Solutions America, Inc. All rights reserved.
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To learn more about how a fully integrated, end-to-end solution from Canon Solutions America can make your document management more secure, efficient, and cost-effective:
1 Fortinet, “Healthcare Experiences Twice the Number of Cyber Attacks As Other Industries,” March 6, 2018 2 Trustwave, The Value of Data, 2017 3 Healthcare Informatics: “Report: Healthcare Accounted for 45% of All Ransomware Attacks in 2017,” Feb. 22, 2018 4 Infotrends, The Advantages of Print Management, February 2016 5 HIPAA Journal, "Healthcare Data Breach Costs Highest of Any Industry at $408 Per Record," July 12, 2018 6 HIPAA Journal, Healthcare Data Breach Statistics, 2017 7 Infotrends, The Advantages of Print Management, February 2016 8 Health Data Management, “2018 Tech Budgets to Rise About 8.8% for Healthcare Organizations,” Dec. 27, 2017 9 Ibid. 10 Canon, Managed Print Services
