Banks and captive auto lenders need to monitor dealership financial performance for each of their floorplan loan customers. Multiple banks
and captives need better analysis processes, outputs, and automation. Because of the vast amount of data involved, personnel spend valuable
time hand-keying data rather than analyzing it.
phase innovation process
Blue sky thinking focuses on discovering and capturing new ideas, investing funds and talent, and using specialized knowledge and resources to develop concepts that can evolve and learn. It delivers lasting value through differentiated solutions that build upon Crowe’s industry expertise, data science, and technology.
Supports Crowe specialists helping clients achieve success and lasting value
Crowe has multiple academic medical centers, regional health systems, and physician groups that use the Crowe Revenue Cycle Exceptions Resolution (ExR) solution.
Deliver faster, more creative customer service
The ExR software uses this data to:
Increased capacity for MTO orders by not allocating manufacturing time to slow-moving MTS SKUs
Case study portfolio:
Improved risk management via standardized tasks delivered in an automated manner
Improve the accuracy of resolutions with standardized output to be integrated into existing workflow systems
Vice President and CIO
Microsoft and Microsoft Dynamics are trademarks or registered trademarks of Microsoft Corp. in the United States and/or other countries.
Over a nine-week implementation, Crowe used its proprietary software to improve Mold-Rite’s working capital performance, increase on-time delivery, and reduce customer lead times. The approach leveraged the Crowe team’s deep process expertise coupled with a dynamic technology-based solution to systematically and objectively address areas of erosion.
Resolution on 70 percent of open credit balance accounts
Crowe Metals Accelerator for the entire metals supply chain:
Crowe innovation and blue sky thinking
Haynes had implemented a proprietary legacy market intelligence system that did not enable scaling to accommodate multiple languages, a consolidated ledger, or features to meet local requirements in global markets. As a result, disintegrated systems were not able to deliver comprehensive intelligence to the CEO.
Works globally, recognizing multiple languages and country requirements
An increase in automated throughput
Preventing and resolving exceptions (such as credit balances and denials) in healthcare revenue cycles can be time-consuming and unproductive, which can challenge an organization’s net revenue performance. Typical account follow-up involves manual processes, often with disparate performance among similar collections staff. Outsourcing options might lower the cost per unit, but the loss of control and higher expense can be issues also. The question is, how can an organization take this incredible amount of account follow-up data and teach a machine to “learn” how to resolve exceptions in the most efficient manner – with minimal human intervention?
Implementation of a dynamic-threshold, multicriteria methodology for determining MTS program inclusion
Crowe’s functional specialization and industry expertise empowers it to create innovative technology solutions based on decades of experience with client companies. The firm makes a tremendous investment in products that provide lasting value to clients. Crowe is where the industry is and where it is going. Innovation is recognized as a key lever by which Crowe continues to grow as an organization.
Artificial intelligence for the revenue cycle
percent increase on innovation funding FY17-FY18
Crowe works with approximately 80 percent of major U.S. floorplan lenders and 60 percent of major Canadian floorplan lenders. Built with this deep expertise, Crowe Portfolio Analyzer for automotive commercial lending divisions of banks and captives:
Gather market intelligence for rapid action to advance patented products and proprietary alloys for use in North America, Europe, and Asia
Enhanced transparency and capability to react and implement corrective actions via improved KPIs
An update of planning standards to reflect current-state weighted average performance for each SKU, which enhanced scheduling predictability
Increased flexibility by incorporating postponement strategy between molding and lining operations
The Crowe Revenue Cycle Analytics (Crowe RCA) platform gathers data from more than 850 national hospitals
and health systems to establish patterns of account resolution based on millions of daily transactions.
A single, vertical-focused solution helps Haynes:
Identification of and recommendations for scrap factors by SKU, reflecting actual performance and reducing production shortages and excesses
Reduced MTS SKUs by approximately 70 percent, thereby focusing resources on truly high-turning SKUs
Provides portfolio-wide views to quickly identify issues in floorplan loan portfolio
Generate metals-specific reporting, data insights, and analytics to increase productivity and service
Learn more about the Crowe Portfolio Analyzer
Aggregates dealer statement data for quarterly industry benchmarks reports
days to proof of concept for Innovation Fast Track ideas
Senior Vice President of Operations
Open denials prioritization based on automated payment prediction
Create supervised models to predict and correct exceptions for denials, credit balances, and patient statuses
An integration of systems for global market intelligence
Haynes International is a specialty metals producer. Haynes leads the industry in high performance, innovative alloys used in corrosion and high-temperature applications in aerospace, power generation, and chemical processing industries.
Automatically uploads customer financial statement data, eliminating time-consuming and error-prone hand-keying
Employs industry-specific key ratios to monitor
and analyze dealer financial statements
Unites critical business functions in a single enterprise
resource-planning business application
In a time-intensive manual process, analysts at lenders hand-keyed monthly statement data received electronically or by mail into Microsoft Excel or a bankwide spreadsheet package. They then conducted a generic analysis of each borrower’s financial position. Because of the time required upfront, the process could take two months, delaying lenders’ understanding of a borrower’s financial performance.
Learn more about Crowe Analysis Platform
for working capital
Reduced volume of open denials by 20 percent
Blue sky thinking by the numbers
financial services lending organizations
Key actions included:
Helps organizations move forward through continual improvements and updates by Crowe and Microsoft
Automates customer financial statement receipt
on secure lender-branded portals
“Crowe” is the brand name under which the member firms of Crowe Global operate and provide professional services, and those firms together form the Crowe Global network of independent audit, tax, and consulting firms. “Crowe” may be used to refer to individual firms, to several such firms, or to all firms within the Crowe Global network. The Crowe Horwath Global Risk Consulting entities, Crowe Healthcare Risk Consulting LLC, and our affiliate in Grand Cayman are subsidiaries of Crowe LLP. Crowe LLP is an Indiana limited liability partnership and the U.S member firm of Crowe Global. Services to clients are provided by the individual member firms of Crowe Global, but Crowe Global itself is a Swiss entity that does not provide services to clients. Each member firm is a separate legal entity responsible only for its own acts and omissions and not those of any other Crowe Global network firm or other party. Visit www.crowe.com/disclosure for more information about Crowe LLP, its subsidiaries, and Crowe Global.
The information in this document is not – and is not intended to be – audit, tax, accounting, advisory, risk, performance, consulting, business, financial, investment, legal, or other professional advice. Some firm services may not be available to attest clients. The information is general in nature, based on existing authorities, and is subject to change. The information is not a substitute for professional advice or services, and you should consult a qualified professional adviser before taking any action based on the information. Crowe is not responsible for any loss incurred by any person who relies on the information discussed in this document. © 2018 Crowe LLP.
“Crowe is very well positioned with Dynamics AX, with its relationship with Microsoft, [and has] excellent resources that know not only the Metals Accelerator but know the base AX product.”
Learn more about the Crowe Revenue
Cycle Exceptions Resolution
4 blue sky ideas that yielded practical solutions
Created a formalized and sustainable framework for reviewing and
resetting the MTS program on a standardized iterative cadence
Streamline communication across the supply chain
Automatically analyze patient account data in large batches and identify how to best resolve the account
A leading provider of rigid plastic packaging components and containers, Mold-Rite prides itself on developing made-to-order (MTO) products with an in-house innovation team as well as maintaining
made-to-stock (MTS) items for fast fulfillment.
The technology “learns” from tasks and actions from multiple organizations to continually improve its performance in resolving account exceptions. With this innovative software, healthcare organizations have reported:
Enables each client to customize analytics
Learn more about Microsoft Dynamics AX
and Crowe Metals Accelerator
Utilize patterns of resolved accounts across multiple clients to determine and automate the best resolution path (e.g., patient refund, move credit balance to secondary payer, or denial) on open accounts
50 percent improvement in staff efficiency on credit balances alone
“The Crowe team sliced and analyzed tremendous amounts of data in a very short period of time. We learned a ton about our business, including getting a better understanding of the complexity and variability of our business.”
A realignment of inventory working capital
Reduced slow-moving inventory and decreased obsolescence
In pursuit of operational excellence, Mold-Rite management and the company’s private-equity investors wanted to optimize the legacy MTS program and its underlying replenishment and planning parameters. Crowe analysis uncovered that the criteria used to determine MTS program membership was too broad and did not consider volatility. Replenishment calculations were overly complex and not consistent with inventory management best practices. Further, the levers to adjust the parameters were not intuitive, and, as a result, program management and sustainability were challenging. Mold-Rite produced too many stock-keeping units (SKUs), adversely affecting inventory turn performance and the higher-profit-margin MTO production capacity.
Gain greater visibility into inventory management and planning
Haynes International chose Microsoft Dynamics AX with the Crowe Metals Accelerator to overcome roadblocks to growth and reap the benefits of a single, global solution.
Collaborate with its customers while mitigating risk throughout the supply chain
Recalculation of inventory parameters (minimums, maximums, and reorder points) to reduce excess inventory and minimize stock-outs
Design and implementation of robust key performance indicators (KPIs), and weekly and monthly reports to measure adherence to program parameters and track overall working capital performance