CEB
of customers who have a low-effort service experience will buy again from the same company
94%
SQM GROUP
improvement in call response in the average CC results in annual operational savings of:
1%
$276K
BAIN & CO.
of companies believe they deliver superior customer experience, but only this amount of their customers agree:
80%
8%
FORBES
is lost each year in the U.S. due to poor customer service experiences
$83B
CEB
of customers who have a
low-effort service experience will buy again from the same company
94%
SQM GROUP
improvement in call response in the average CC results in annual operational savings of:
1%
$276K
BAIN & CO.
of companies believe they deliver superior customer experience, but only this amount of their customers agree:
80%
8%
FORBES
is lost each year in the U.S. due to poor customer service experiences
$83B