Device as a Service: Leave no one behind
It’s more than technology, it’s the modern digital employee experience
Supercharge your modern workplace experience
Introduction
Our Device as a Service solution looks after as much or as little of your device ecosystem as you need, and delivers benefits far beyond the IT department, whatever your role.
CEO and Executive Leadership Team
Driving value with simplified Device Lifecycle Management -
HR
Finance
Security and Legal
IT and workplace modernisation
Everyone
Why choose Insight
Technology is an integral part of the everyday working lives of most employees. It is intrinsic for effective working, collaboration and productivity. It is key to an organisation’s financial performance, security and employee satisfaction. Providing and maintaining the latest devices for your modern workforce delivers benefits to the entire organisation and beyond. But the process can be complex and consume a lot of resources, resources that could be put to better use elsewhere. No wonder organisations are looking to Device as a Service (DaaS) as a strategy. It is certainly a force to be reckoned with. According to Straits Research, the Global DaaS market is growing by 39.4% each year and is expected to reach $455 billion by 2030. Our Device as a Service solution looks after as much or as little of your device ecosystem as you need, and delivers benefits far beyond the IT department, whatever your role:
Leave no one behind in the technology stakes
CEO or Executive Leadership Team HR, People & Culture Finance Legal and Security IT and workplace modernisation Everyone
• • • • • •
DaaS delivers more than IT benefits. It delivers people benefits. With DaaS, no one is left behind in terms of the devices they need to work at their best, confident that they are up to date, secure and fully supported and are provided with sustainability in mind.
Find out more
The view from the top
CEOs or Executive Leadership Teams need to lead from the front. You make the corporate decisions that impact your organisation, everyone involved in it, and the environment in which you operate. You set the vision and are ultimately responsible for how the organisation achieves it. This includes ensuring that everyone can perform to their best ability with the tools they have. Adopting a DaaS strategy improves productivity across the whole organisation as groups of employees benefit from the latest devices tailored to the profile of their role combined with consistent support and maintenance. It also gives you access to talent by improving the employee experience so you can attract and retain employees who feel valued. Connecting and collaborating with your teams is as vital for senior leaders as it is for employees. To develop strategies, set targets, make strategic and operational decisions, and ensure success, senior leaders need to communicate and collaborate effectively, wherever you are. DaaS removes any digital friction that prevents you from leading from the front. And that’s not all. DaaS benefits extend beyond your organisation. Typically, CEOs lead on ESG (environment, social, governance). That’s where DaaS can make a big difference. Specifying devices that meet the needs of your team for the longer term, extends their useful life and reduces waste. As you move towards an eco-friendly circular model, you break away from the linear purchasing model where you buy a device, use it and then throw it away.
Increased productivity across the organisation Streamlined communication and collaboration Enhanced ESG posture
• • •
DaaS benefits for CEO and Senior Leadership Teams
It’s a people thing
As a leader in HR, People and Culture, you know the importance of attracting and retaining talent, of treating everyone equally, and providing them with the right tools, culture and experience to perform at their best. DaaS is a way to put this into action. In the modern workplace, organisations offer flexible working models that empower employees to choose where and how they work most effectively. Supporting both office and remote working with consistent, effective technology helps bridge any gaps, improves the experience and increases employee satisfaction. The modern workforce can see up to five generations working in a single team. To get the best out of age-diverse teams, organisations need their devices to offer a consistent user-experience, fully supported no matter what their level of technical knowledge. Matching device profiles to the user’s role and access level, enables them to be productive faster, using only the applications and access they need. What’s more, when your organisation gets a reputation for providing the latest technology across the board, you’re a step closer to winning the war for talent.
DaaS benefits for HR, People and Culture
A consistent experience for all employees Streamlined collaboration wherever employees work Increased employee satisfaction
It all adds up
Finance professionals play a central role in every organisation. With responsibilities that include ensuring the business optimises its budget, you need to get maximum value from your investments, including technical investments. Device as a Service helps you achieve both these objectives. The old model of buying devices outright usually involves a large capital outlay, and often leads to retaining hardware beyond its useful life. A single monthly fee model reduces overall expenditure by saving on the residual value, and disposal, of devices while ensuring that staff always remain productive. By creating device profiles that match different users’ needs, you avoid the risk of overspending on some users and reducing the productivity of others. DaaS enables finance teams to accurately forecast and budget by cost centre and get a better understanding of the true cost of providing IT services at individual and departmental levels. This helps drive better, more informed procurement decisions. And, when you’ve made those procurement decisions, managing the finances is so much easier. You deal with one supplier and one regular, transparent monthly payment.
DaaS benefits for Finance
Improved cash flow and lower total cost of devices Fixed and transparent monthly costs Opex funding – pay for usage not ownership Reduce procurement cost Less financial admin
• • • • •
Read the blog
Protecting the business
The security, compliance and governance of your technical ecosystem is essential to the performance and smooth-running of your business. Legal and security teams shoulder the burden of elevating your security and risk posture, and protecting your organisation’s brand and reputation from security breaches. It’s far from an easy task when technology changes so rapidly. DaaS gives security teams, in particular, peace of mind that everyone is using up to date devices that are kept fully compliant with both ISO27001 and your in-house security policies. Adopting DaaS helps ensure that security gaps are plugged. Proactively monitoring the age of devices helps reveal potential risks and can trigger action to refresh the devices in your estate. Any aged devices are redeployed, recycled or disposed of in line with security and WEEE requirements. Working with a single partner to supply, support and maintain your devices reduces your exposure to third-party security challenges within your supply chain. It also eases vendor risk management by making the whole vendor compliance checking process less burdensome.
DaaS benefits for security and legal
Protect your organisation’s brand and reputation from security breaches Mitigate compliance risks through adherence to policies Easier and more cost-effective vendor risk management
Focus on the bigger picture
CIOs, IT leaders and workplace modernisation teams probably have more reason to champion DaaS than the rest. It eradicates a lot of the more routine, low-value tasks like coordinating repairs, managing suppliers, refreshing devices, asset management, and receiving calls from frustrated users. DaaS releases key IT staff from mundane admin tasks to work on strategic activities that have a more direct business benefit. DaaS also removes the need to find and hire increasingly scarce technical experts to support end-users, and releases key IT staff to focus on more strategic objectives. With DaaS, there’s no need to worry about device management. You don’t have to invest time installing, repairing, delivering or imaging devices. Everything is delivered to the end-user fully installed and ready to use. Colleagues start working immediately and continue to work – fully supported by expert staff on hand to address any ongoing issues. So you can focus on adding business value rather than keeping the lights on.
DaaS benefits for IT and workplace modernisation teams
Cost centre recharging made easier Devices provided fully loaded, refreshed and recycled Security updates maintained Reduced risk of shadow IT sneaking in Service desk – Insight resolves incidents
Where do we start?
In fact, the benefits that DaaS delivers IT leaders are too great to include more than a snapshot here. We recommend you click on 'find out more' to get the full picture or contact your Insight representative to discover more.
DaaS is the total digital employee experience
In the modern workplace, employees are encouraged to work from wherever they work best, without adding to the workload of already pressured IT teams. DaaS makes that happen. DaaS makes life easier for existing employees and new starters. After all, who wants technology to get in the way of doing their job? When you work in your teams and also when you spend focused time working in isolation, you want to make the most of your time and deliver to your best abilities. As a new employee, you want to get up and running straight away. You need the technology to work without having to wait for different elements to be delivered. DaaS makes that happen. Similarly, when things go wrong – and things do – you want to be confident that there’s a safe and efficient pair of hands to help put things right. Whether than involves a call to a help desk, or a replacement device, you want the whole process to be looked after smoothly and efficiently so you can get back to delivering value asap. DaaS makes that happen. Choosing the right level of DaaS and the right DaaS partner means that everyone is treated equally. It gives everyone access to the devices and systems needed to perform at their best and add value. In short, DaaS ensures no one is left behind.
Why choose Insight as your DaaS partner?
Insight helps businesses run smarter with depth and breadth of knowledge and methods gained over 30 years. We partner with our clients to plan, build, support and manage their IT. Our approach to DaaS includes a range of solutions designed to suit your organisation at any stage of your device lifecycle.
Insight combines the right people, process and technologies to enable you to drive time and money out of your device ecosystem – so you and your teams can focus on the future of your business.
‘Procurement’ includes financing, integration services and warranty services. Include operational services such as break fix coordination, stock management and hot swap out for a more complete DaaS solution. Take DaaS to the max with a fully ‘Managed Device’ solution including comprehensive device provision and management services.
Benefits of Insight’s Device as a Service
Choose the right device and lifecycle services mix for your device ecosystem Modernise your IT management strategy and improve the employee experience Increase employee productivity and minimise downtime Control procurement and maintenance costs
• • • •
Software Provisioning
System Mgt (OS & Core Apps)
Tenant & Orchestration Mgt
Security & Policy Baseline Mgt
Device Lifecycle & ITAM
Stock Mgt & hot swap
Break Fix Coordination
Financing
Integration Services
Device & Warranty
Managed Device
DaaS
Break Fix Advanced
Break Fix Basic
Device Procurement
