Product Experience
Ethoca Consumer Clarity
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™
Benefits
Ethoca Consumer Clarity™ gives cardholders better insight into their purchases by providing additional transaction and merchant information
Share easy-to-understand information such as digital receipts
Provide merchant details, including brand name, logo and geo-location
Offer visual cues for ease of purchase and brand recognition
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Demo
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BENEFITS
Ethoca Consumer Clarity™ helps issuers and merchants provide a better consumer experience while reducing fraud and disputes
Eliminate confusion Remove transaction confusion up front — eliminating invalid disputes
Reduce friendly fraud Avoid unnecessary chargebacks from friendly fraud and customer disputes
Deflect disputes Redirect non-fraud disputes to the merchant
Improve experience Improve customer experience and satisfaction
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Meet Joey and Nandi
But Joey and Nandi sometimes struggle to understand their spending when reviewing their digital bank statements — and there’s often little detail to help them out.
Joey and Nandi are a couple who do almost everything online
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Purchase INFORMATION
Joey often buys a game or other downloadable content. But the names on his statement rarely match with the sites he buys from.
Joey can’t keep track of the games he buys
Click to proceed
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Ethoca Consumer Clarity allows Joey to see clear purchase details in his banking app — making it easier to recall what he bought and who he bought it from.
Now he knows what he’s bought and where he bought it from
View receipt
Done
Click highlighted buttons to interact with demo
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Booking INFORMATION
Nandi has a lot of bookings to juggle. Flights, transfers, hotels, car rentals — it’s hard to remember all her itineraries. With Ethoca Consumer Clarity, these details are easy to manage in her digital bank app.
A frequent traveller, Nandi needs to keep track of what she’s booked
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Nandi can see all her travel details — like travel dates and flight number — even before she’s in the air.
Now Nandi can be confident both before and after her trips
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info@ethocaair.com
Digital receipts
Deliver important purchase information directly to your customers through digital bank channels
Provide description of purchased items for easy recall
Facilitate direct merchant contact with clear contact information, such as merchant address and phone number
Provide ease-of-purchase recognition with visual cues, such as merchant logos
Remove confusion caused by unclear costs with itemised details, such as taxes and shipping charges
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contactus@ethocachairs.com
www.ethocachairs.com
Ethoca Chairs
Call center
Ethoca Consumer Clarity can also provide issuer back-office teams with more insight too
Remove confusion caused by unclear transaction description and provide clean transaction details
Remove billing confusion and provide subscription details and timeline
Transaction details
Refund details
Stop unnecessary chargebacks and be aware of refunds issued
Provide merchant purchase history
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Thank you.
Start over
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