Pam uses Prudential’s Life Insurance Needs Estimator to help determine how much coverage she needs.
Pam elects coverage amounts for herself and her husband and is enrolled/approved after answering just two questions.
That year, Pam’s husband passes away unexpectedly. Pam calls Prudential, and is sent a condolence package (by mail or by email) to start her claim process.
She is asked to submit some additional information, which she is able to do from her phone. She also receives text message status updates.
She receives a link to Prudential’s resources for beneficiaries.
Pam learns that she can file a claim online, on the phone,
or by fax. She chooses to file online and is comforted to receive confirmation that Prudential has received her claim.
She is offered options to receive her benefit payment: Alliance Account®,* lump sum check payment, or EFT.
Her payment is sent via EFT so she can use the money for her immediate expenses.
Names/situations identified in this journey are for example/hypothetical purposes only. Actual benefits may vary.
Pam's Journey
While she never expected to use this life insurance benefit, Pam is relieved that she elected coverage. She is also grateful for the easy claims process and the support she received from Prudential and her employer during this difficult time.
95% of claims paid in 5 days or less
The Prudential
Life Claims Experience
Pam’s employer provides life insurance through The Prudential Insurance Company of America (Prudential), so she gets all the help and guidance she needs to make it easy for her to make the right coverage decisions, file a claim, and take care of difficult decisions all along her journey.
Meet Pam
Age 43
Marketing Manager, Married
*The Alliance Account is an interest-bearing account with draft-writing privileges that allows full access to your funds immediately without any monthly fees. You may wish to access the money periodically, or all at once.
Group Insurance coverage is issued by The Prudential Insurance Company of America, a Prudential Financial company, Newark, NJ. The Booklet-Certificate contains all details, including any policy exclusions, limitations, and restrictions, which may apply. Contract Series:83500
© 2020 Prudential Financial, Inc. and its related entities. Prudential, the Prudential logo, and the Rock symbol are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide.
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