66% say they are more likely to buy from brands and retailers that use their preferences to provide a more personalized shopping experience
Where they spend their income
What drives them to purchase
Insights into the shopping experience
How they like to be reached by marketers
Where they spend their income
42% - Talking to someone
Either by comparing prices to another physical retail location (35%) or to online retailers or an online marketplace (30%).
Top 5 Online Distractions:
76% percent of Household Enthusiasts say an offer or discount will be the deciding factor in a product they are on the fence about.
Household Enthusiasts wield an incredible amount of influence, not only in their homes, but in the overall retail market. A separate 2018 RetailMeNot survey showed that 74% of consumers say offers and discounts are a top factor when deciding where and what to buy – even more so than great customer service or a brand’s reputation. This holds especially true for the Household Enthusiast.
57% - Shopping with someone else
Household Enthusiasts are almost always shopping for their kids, spouses and themselves all within the same shopping experience; they constantly hold the key to a multitude of transactions across an entire home.
Household Enthusiasts Actively Shop Numerous Categories
43% - Comparing prices at other physical stores
Hover over map to see additional data
Read on to find out how brands and retailers can master the Household Enthusiast:
79% - Watching TV
What does the Household Enthusiast spend on each month?
Entertainment & Activities
Household Enthusiasts Respond
Positively to Curated Emails
Constantly shopping for many people across retail categories has sharpened Household Enthusiasts into savvy consumers.
84% are apt to shop on mobile devices.
The Household Enthusiast spans across both millennial and Gen X consumers.
Household Enthusiast are busy individuals; they’re often responsible
for a mountain of tasks to keep their households running.
Keep It Running
Top 5 Deciding Factors in Purchasing Products:
On average, the Household Enthusiast spends 51% more than In the Moment Millenials** and 18% more than the total deal-seeker population in a six month period.
Comparing prices to other online retailers or an online marketplace 50%
Household Enthusiasts Crave a Personalized Shopping Experience
Offers and Discounts Drive Purchase and Brand Perceptions
or an online marketplace
Receiving an offer or discount is the largest factor in decision making.
They are confident purchasers who actively seek deals to ensure they’ve made the smartest purchase decisions.
Digital advertisements (ads on websites and social media)
*General income data was pulled on May 15, 2018, from www.census.gov.
** “In the Moment Millennial” refers to a broad millennial segmentation (ages 18-34) who are focused on impulse purchase decisions, driven by wants and desires over needs. Source: Kelton/RetailMeNot Audience Segmentation, March 2018.
46% actively comparison shop while they’re already in a brick-and-mortar store.
Household Enthusiasts Can Still be Reached
Through Traditional Marketing Channels
When evaluating the consumer landscape, retailers often characterize and prioritize key shopper groups. Industry leaders are increasingly hyper-focused on marketing to younger segments like millennials and Generation Z, but could they be overlooking key attitudinal behaviors that indicate why, when and where consumers are willing to spend their money? Retailers who pigeonhole consumers solely based on demographics like age, income or gender are doing themselves a disservice. RetailMeNot has conducted an extensive study and survey that cross-references demographic data with critical attitudinal and behavioral indicators that drive consumer interaction and purchase intent.
Over 7 in 10 Household Enthusiasts (71%) believe brands and retailers that use their previous shopping history create better shopping experiences.
Household Enthusiasts frequently comparison shop to find the best value.
the Household Enthusiast.
Household Enthusiasts from the West (37%) and Midwest (36%) allocate more of their total monthly budgets to groceries than those from the Northeast (31%).
37% - Comparing prices to online marketplaces or stores
Insights around their typical shopping experience
Talking to someone (in-person
or on the phone) 42%
Household Enthusiasts from the Northeast (11%) allocate more of their monthly budgets to clothing shoes, or accessories than those from the West (8%).
Over 9 in 10 say getting the best deal greatly influences how positively they feel about a brand.
The offer or discount was time-sensitive
Retailers can leverage an offer or discount as a tipping point to finalize a transaction with a Household Enthusiast.
Household Enthusiasts are Multitasking Shoppers
Around 9 in 10 actively compare prices of similar products from the same brand (91%) or the same product across different brands and retailers (89%) until they’re sure they have found the best deal.
These consumers are responsible for more than just themselves. In fact, 100% report that they typically shop for multiple people, such as family members, during a shopping trip.
A good offer
on a product
(Sporting Goods, Books, Music, Movies): 7%
Positive peer reviews online
(Clothing/Accessories/Jewelry/Health and Beauty): 20%
More so than free shipping (58%),
positive reviews (35%) or a dire need (33%).
2018 RetailMeNot survey
Over half (56%) note that they like when a brand or retailer sends them an email offer on their birthday.
41% - Watching kids
Watching my kids 41%
42% - Listening to music, a podcast or an eBook
This often results in more than 8 in 10 multitasking when shopping online or in physical retail locations.
(Experiences/Dining Out/Travel): 19%
What drives them
Top 5 In-store Distractions:
For a consumer segment that spans across generations, with substantial influence over a significant
amount of purchases, it’s critical for retailers to understand everything about these consumers.
47% - Looking for an offer or discount on the phone
31% enjoy recommendations in email for products based on past purchases.
Over half of Household Enthusiasts say a personalized shopping experience would make them more likely to be loyal to a brand or retailer.
Brands and Retailers Leveraging Data
Will Improve The Shopping Experience
They enjoy personalized email reminders from brands and retailers, including personalization such as emails containing offers or discounts (56%) or products they previously viewed on a brand’s website (31%).
42% - Talking to someone
In reviewing the data, one thing is clear: There is a new, cross-generational target that carries the bulk of buying power within a household: the Household Enthusiast.
The Shopper Retailers Cannot Afford to Ignore
How they like to be reached by brands
Generate 15% more* income than the average U.S. consumer.
Household Enthusiasts from the South (9%) devote more of their monthly budget to Health and Beauty than those from the Midwest (6%)
On average, Household Enthusiasts make purchases …
Two-thirds (67%) are willing to give more personal information to a brand than they already do in exchange for a more personalized experience.
Cannot go any longer without the product
Listening to music, a podcast,
or an eBook 42%
Millennial Household Enthusiasts
(Home Furnishings and Garden): 4%
More millennial Household Enthusiasts (42%) than Gen X Household Enthusiasts (15%) like to hear from brands and retailers through an influencer’s endorsement. Millennials prefer digital video ads (29%) more than Gen X (18%).
Top 3 marketing channels where Household Enthusiasts like to hear from brands and retailers:
They are spouses and/or parents who have the final purchasing power within their homes.
50% - Comparing prices to other online retailers
Influencers Carry Weight with
Younger Household Enthusiasts
Most often to compare or find offers on the go (57%).
60% are female.
Partnering with RetailMeNot yields direct access to the Household Enthusiast via our app and website. Household Enthusiasts place a premium on finding the best offer on their purchases; RetailMeNot provides partners the ability to actively reach this valuable segment and achieve traffic, in-store footfall and sales goals for your brand.
Given our extensive history playing a key role in the overall shopping experience of Household Enthusiasts, RetailMeNot can be the catalyst in driving customer acquisition and retention among this segment. Considering the growing spend power and influence this group has over the entire retail market, how do you plan to grow your reach among the Household Enthusiast?
For more information, visit us at www.retailmenot.com/corp.
About the Survey
A RetailMeNot, Inc. Household Enthusiast Study was conducted by Kelton Global between March 29, 2018, and April 5, 2018, among 531 Household Enthusiasts. This study utilized demographic data, such as age, gender, marital status, parental status, household income and household size, as well as psychographic data around shopping habits to define shopper segments within the retail marketplace.