CONTACT US to get started
Enterprise IT
You could be facing enterprise IT challenges in ensuring your agency has the infrastructure and services to accomplish its mission in today’s fast-paced, digital-driven environment. Budget pressure, ensuring system uptime and resiliency, and providing commercial-quality user experiences could be just some of those challenges. SAIC stands ready to deliver the full range of innovative, agile, efficient managed services that meet the heightened expectations of both your end users and IT staff, while accelerating time to value and slashing your costs.
Your agency’s workforce and customers expect an array of secure, convenient, easy-to-use digital services to get their tasks done. Anytime, anywhere, any-device access to applications, collaboration, networks and data is the heart of digital workspace services and mission success, and you need expert, reliable management of your cloud environments and platforms, network operations and cybersecurity to meet those demands. At the same time, you and your IT team require operational visibility and tools to effectively orchestrate and deliver services seamlessly and consistently.
If you’re dealing with challenges in modernizing and operating your enterprise IT in this new digital workspace era, SAIC can help with our service integration and management expertise and digital transformation solutions. No matter what your unique situation is, we work with customers with all types of IT contracting, operational and delivery models.
Optimized delivery of your services to achieve business outcomes and ensure mission success
Capabilities
Digital Workspace
Collaboration
Software
Networks
Cloud
Cyber
DEDICATED
COMMERCIAL
HYBRID
CUSTOMER OWNED, SAIC OPERATED
MANAGED SERVICE
SAIC OWNED,
SAIC Operated
Delivery Models
ENTERPRISE IT
Our end-to-end solution provides your workforce secure, device-agnostic access to enterprise resources and engagement tools anytime and anywhere. Service personas, intelligent virtual agents and self-help technologies are tailored, integrated and optimized for maximum productivity with an "it just works" user experience.
DIGITAL WORKSPACE
Our suite of fully configurable options for secure office/remote collaboration and communications can serve as your always-there backbone for workforce ideation and productivity to drive your mission outcomes.
COLLABORATION
Our cloud migration planning expertise and tools combined with our cloud-based, as-a-service software factory transform your app portfolio and safely migrate your workloads onto a secure cloud architecture, while accelerating your software and app development with our modern DevSecOps tooling.
Our DevSecOps and hyperautomation delivery teams provide software and workflow automation outcomes by the sprint to logically and incrementally facilitate your most efficient, lowest-risk roadmap implementation
SOFTWARE
Incorporating best-of-breed Internet of Things, ruggedized edge compute and a holistic and tailored approach to data transport, data management and DevSecOps orchestration at the edge, our solution assures edge network high performance and security.
NETWORKS
Our platform and cloud experts can help you evaluate and modernize your infrastructure and then optimize your investments through efficient cloud operations that also set you up for digital transformation and business acceleration.
CLOUD
You’re under mandate to implement a zero-trust architecture (ZTA), and we can help by implementing our security framework that focuses on ZTA acceleration, continuous Authorization to Operate (ATO) and security posture management for cloud and hybrid environments.
CYBER
Click each icon
Home > What We Do > Information Technology > Enterprise IT
End users today expect to have enterprise resources at their fingertips 24/7, with personalized, consistent interfaces across multiple devices and frictionless support whenever they need it. Meanwhile, IT staff wants to focus on mission-enabling projects rather than on manual and mundane tasks like resource and service provisioning. You’ll achieve both with our digital workspace solutions and our integrated, cross-tower service approach, which injects a targeted mix of artificial intelligence (AI), machine learning (ML) and robotic process automation to optimize services and IT workflows – all aligned to your business processes.
Negative user experiences hinder productivity, but enterprise outages can be disastrous. Not only do they damage business outcomes and mission progress, they lead to frustrated and disengaged users and customers. You can be confident that your systems and services are resilient for maximum uptime with SAIC. Our managed services solutions provide AI and ML capabilities that learn to detect system and component irregularities, prevent disruptions by executing route-away or self-healing functions, and restore services quickly when incidents do occur.
If you rely on multiple suppliers for your enterprise IT services, vendor management and technology business management are undoubtedly top of mind. To help you achieve the delicate balance between cost optimization, service excellence and risk management, SAIC delivers the strategies, approaches, tools and analytics to orchestrate your suppliers and services in a well-planned, data-driven way. We help you evaluate suppliers and make the best use of their services in an aligned framework.
MORE USER ENGAGEMENT, LESS TOIL ON YOUR TEAM
GREATER PRODUCTIVITY, FEWER DISRUPTIVE IMPACTS
OPERATIONAL AND FINANCIAL EXCELLENCE
YOUR ENTERPRISE IT BECOMES USER-CENTRIC, INTELLIGENT, AUTOMATED AND RESPONSIVE WITH SAIC MANAGED SERVICES
Better user experiences and increased productivity
Decreased downtime because of incident avoidance and faster incident resolution
Improved decision-making with single-pane-of-glass visibility into systems and services
•
•
•
Lower total cost of transformation with sustainable savings year over year
More successful missions and better business outcomes
•
•
SAIC managed services help your organization achieve:
OUR U-CENTRIC SERVICE MANAGEMENT FRAMEWORK SYNTHESIZES ALL OF Your PROCESSES, TOOLS AND TECHNOLOGIES TO BRING ROI AND REAL BUSINESS RESULTS
SAIC understands that end users’ experiences ultimately dictate productivity and your agency’s business outcomes and mission success. U-Centric is organized around optimizing the user experience through operational excellence and relentless pursuit of service quality insights. Flipping traditional IT service management approaches on their head, we move you forward using four performance pillars: user experience, operational efficiency, service intelligence and business outcomes. By quantifying success along these pillars, we truly align technology to business outcomes and mission needs, whereas others merely check the boxes on service-level agreements and rely on outmoded IT activity metrics.
SAIC is a premier technology integrator, combining the best, right-fit components from our portfolio and our extensive partner ecosystem in our solutions. The heart of our framework is our single-pane-of-glass service management platform. Its centralized analytics, dashboards and management tools are harnessed from in-house and partner technologies and provide intelligence such as capacity and demand conditions and the health and cost of IT services. You’ll have 360-degree visibility and control.
Centralized, automated, integrated management providing a single-pane-of-glass view of service operations
U-CENTRIC service
Management Platform
User
Experience
Operational
Efficiency
Service
Intelligence
Business
Outcomes
• Greater User Satisfaction and Productivity
• Less User Downtime
• Pre-Incident and Shift-Left Incident Resolution
• Reduced Help-Desk Labor Cost
• Improved Configuration Item Visibility
Benefits
SAIC leverages commercial digital transformation technologies such as intelligent virtual agents, machine learning and self-healing to enable automated and personalized user services. Our persona-driven, omni-channel approach provides seamless and behavior-responsive user experiences plus support across phone, email, web, chat and service portal — all supplemented by our live support. We continuously measure performance through experience-level agreements and digital experience monitoring.
Frictionless, Ever-Present Digital Experiences Tailored to Users’ Roles
USER EXPERIENCE
• Continuous Laser Focus on Business-Process,
User-Experience Excellence
• Greater Workflow Efficiency
• Less IT Workforce Frustration and More High-Value
Productivity
• Dynamically Right-Sized, Cost-Effective Environments
• Reduced Incidents, Risk and Costs
Benefits
OPERATIONAL EFFICIENCY
Secure, Optimized and Automated Business Processes
SAIC evaluates customers’ systems and processes to identify candidates for robotic process automation (RPA) and implements bots to do repetitive and mundane tasks for IT staff. RPA also makes sure that processes are completed to expected outcomes. We sync resource and technology capacity to fluctuating business activity conditions to optimize cost while ensuring that systems are secure and enterprise needs are met. We augment service-level agreement (SLA) with experience-level agreement (XLA) performance management to ensure that processes are achieving business outcomes.
• Greater Business Continuity through Improved
Application and Infrastructure Availability
• Cost Optimization, Balanced Against Quality and Risk
• Improved Financial and Acquisition Outcomes via
Data-Driven Service Valuation
• Assured Compliance
Benefits
SAIC has an integrated management tool stack with artificial intelligence and machine learning capabilities to automatically detect irregular patterns of IT component utilization and perform evasive measures to prevent service disruptions. Spotting and stopping troubles on the horizon, our AIOps capability minimizes incidents and downtime. Service intelligence allows us to look at current operating conditions and costs, as well as predict potential events and IT spending, shifting the enterprise from a reactive to prepared posture.
Real-Time Knowledge of IT Health and Cost, and Maximum Service Uptime and System Resiliency
SERVICE INTELLIGENCE
• Improved Business Agility
• Greater Stakeholder Satisfaction
• Reduced Costs
• Steady Innovation Pipeline
• Lasting Cultural Changes
• Compliance, Safety and Security
Benefits
BUSINESS OUTCOMES
IT Velocity to Business Value and Continuous Improvement Prioritization
SAIC applies a rigorous people-process-technology methodology to IT continuous improvement to ensure that all three work harmoniously toward the common goal of achieving your business outcomes with speed and efficiency. We use agile development aligned to Information Technology Infrastructure Library (ITIL) best practices to deliver rapid, incremental improvements to the service delivery ecosystem.
In parallel, we implement organizational change management and business-process management initiatives to prepare IT staff and users in maximizing the advantages of service innovations and new services. Our service management platform and its integrated project portfolio management tools, which we deploy as part of our proven program management capabilities, tie all of this together.
SAIC is a proven expert at solving complex IT service integration and management challenges. Talk to us to see how we can accelerate your enterprise IT innovation and outcomes.
Your
Enterprise IT Needs.
We're ready
to tackle
Contact US to get started
Advance Today is SAIC’s approach to thought leadership. Keep moving forward with our expert analysis of trending topics tailored to help you advance today and prepare for whatever comes your way tomorrow.
with SAIC
SAIC performs managed services at dozens of agency locations around the country to ensure EPA employees stay successfully on mission.
End-User Services Bring Tech Care to EPA
SAIC’s engineering support provides better eyes and control on data-center and network traffic.
Software-Defined Networking Bolsters Security for USCENTCOM
SAIC provides commercial-quality managed services to 60,000 warfighters as a prime industry partner.
EITaaS Helps Air Force, Space Force Optimize End-User Services
Bringing as many automation tools as possible to accelerate data analysis and intelligence leads to better mission decisions.
Hyperautomation: Hyperbolic Business Workflows
CONTACT US to get started
Enterprise IT
You could be facing enterprise IT challenges in ensuring your agency has the infrastructure and services to accomplish its mission in today’s fast-paced, digital-driven environment. Budget pressure, ensuring system uptime and resiliency, and providing commercial-quality user experiences could be just some of those challenges. SAIC stands ready to deliver the full range of innovative, agile, efficient managed services that meet the heightened expectations of both your end users and IT staff, while accelerating time to value and slashing your costs.
Your agency’s workforce and customers expect an array of secure, convenient, easy-to-use digital services to get their tasks done. Anytime, anywhere, any-device access to applications, collaboration, networks and data is the heart of digital workspace services and mission success, and you need expert, reliable management of your cloud environments and platforms, network operations and cybersecurity to meet those demands. At the same time, you and your IT team require operational visibility and tools to effectively orchestrate and deliver services seamlessly and consistently.
If you’re dealing with challenges in modernizing and operating your enterprise IT in this new digital workspace era, SAIC can help with our service integration and management expertise and digital transformation solutions. No matter what your unique situation is, we work with customers with all types of IT contracting, operational and delivery models.
Optimized delivery of your services to achieve business outcomes and ensure mission success
Capabilities
Digital Workspace
Collaboration
Software
Networks
Cloud
Cyber
DEDICATED
COMMERCIAL
HYBRID
CUSTOMER OWNED, SAIC OPERATED
MANAGED SERVICE
SAIC OWNED,
SAIC Operated
Delivery Models
Click each icon
Our end-to-end solution provides your workforce secure, device-agnostic access to enterprise resources and engagement tools anytime and anywhere. Service personas, intelligent virtual agents and self-help technologies are tailored, integrated and optimized for maximum productivity with an "it just works" user experience.
DIGITAL WORKSPACE
Our suite of fully configurable options for secure office/remote collaboration and communications can serve as your always-there backbone for workforce ideation and productivity to drive your mission outcomes.
COLLABORATION
Our cloud migration planning expertise and tools combined with our cloud-based, as-a-service software factory transform your app portfolio and safely migrate your workloads onto a secure cloud architecture, while accelerating your software and app development with our modern DevSecOps tooling.
Our DevSecOps and hyperautomation delivery teams provide software and workflow automation outcomes by the sprint to logically and incrementally facilitate your most efficient, lowest-risk roadmap implementation
SOFTWARE
Incorporating best-of-breed Internet of Things, ruggedized edge compute and a holistic and tailored approach to data transport, data management and DevSecOps orchestration at the edge, our solution assures edge network high performance and security.
NETWORKS
Our platform and cloud experts can help you evaluate and modernize your infrastructure and then optimize your investments through efficient cloud operations that also set you up for digital transformation and business acceleration.
CLOUD
You’re under mandate to implement a zero-trust architecture (ZTA), and we can help by implementing our security framework that focuses on ZTA acceleration, continuous Authorization to Operate (ATO) and security posture management for cloud and hybrid environments.
CYBER
ENTERPRISE IT
Home > Informationo Technology > Enterprise IT
End users today expect to have enterprise resources at their fingertips 24/7, with personalized, consistent interfaces across multiple devices and frictionless support whenever they need it. Meanwhile, IT staff wants to focus on mission-enabling projects rather than on manual and mundane tasks like resource and service provisioning. You’ll achieve both with our digital workspace solutions and our integrated, cross-tower service approach, which injects a targeted mix of artificial intelligence (AI), machine learning (ML) and robotic process automation to optimize services and IT workflows – all aligned to your business processes.
Negative user experiences hinder productivity, but enterprise outages can be disastrous. Not only do they damage business outcomes and mission progress, they lead to frustrated and disengaged users and customers. You can be confident that your systems and services are resilient for maximum uptime with SAIC. Our managed services solutions provide AI and ML capabilities that learn to detect system and component irregularities, prevent disruptions by executing route-away or self-healing functions, and restore services quickly when incidents do occur.
If you rely on multiple suppliers for your enterprise IT services, vendor management and technology business management are undoubtedly top of mind. To help you achieve the delicate balance between cost optimization, service excellence and risk management, SAIC delivers the strategies, approaches, tools and analytics to orchestrate your suppliers and services in a well-planned, data-driven way. We help you evaluate suppliers and make the best use of their services in an aligned framework.
MORE USER ENGAGEMENT, LESS TOIL ON YOUR TEAM
GREATER PRODUCTIVITY, FEWER DISRUPTIVE IMPACTS
OPERATIONAL AND FINANCIAL EXCELLENCE
YOUR ENTERPRISE IT BECOMES USER-CENTRIC, INTELLIGENT, AUTOMATED AND RESPONSIVE WITH SAIC MANAGED SERVICES
Better user experiences and increased productivity
Decreased downtime because of incident avoidance and faster incident resolution
Improved decision-making with single-pane-of-glass visibility into systems and services
•
•
•
Lower total cost of transformation with sustainable savings year over year
More successful missions and better business outcomes
•
•
SAIC managed services help your organization achieve:
SAIC is a proven expert at solving complex IT service integration and management challenges. Talk to us to see how we can accelerate your enterprise IT innovation and outcomes.
Your
Enterprise IT Needs.
We're ready
to tackle
Contact US to get started
SAIC understands that end users’ experiences ultimately dictate productivity and your agency’s business outcomes and mission success. U-Centric is organized around optimizing the user experience through operational excellence and relentless pursuit of service quality insights. Flipping traditional IT service management approaches on their head, we move you forward using four performance pillars: user experience, operational efficiency, service intelligence and business outcomes. By quantifying success along these pillars, we truly align technology to business outcomes and mission needs, whereas others merely check the boxes on service-level agreements and rely on outmoded IT activity metrics.
SAIC is a premier technology integrator, combining the best, right-fit components from our portfolio and our extensive partner ecosystem in our solutions. The heart of our framework is our single-pane-of-glass service management platform. Its centralized analytics, dashboards and management tools are harnessed from in-house and partner technologies and provide intelligence such as capacity and demand conditions and the health and cost of IT services. You’ll have 360-degree visibility and control.
Centralized, automated, integrated management providing a single-pane-of-glass view of service operations
U-CENTRIC service
Management Platform
User
Experience
Operational
Efficiency
Service
Intelligence
Business
Outcomes
OUR U-CENTRIC SERVICE MANAGEMENT FRAMEWORK SYNTHESIZES ALL OF Your PROCESSES, TOOLS AND TECHNOLOGIES TO BRING ROI AND REAL BUSINESS RESULTS
• Greater User Satisfaction and Productivity
• Less User Downtime
• Pre-Incident and Shift-Left Incident Resolution
• Reduced Help-Desk Labor Cost
• Improved Configuration Item Visibility
Benefits
SAIC leverages commercial digital transformation technologies such as intelligent virtual agents, machine learning and self-healing to enable automated and personalized user services. Our persona-driven, omni-channel approach provides seamless and behavior-responsive user experiences plus support across phone, email, web, chat and service portal — all supplemented by our live support. We continuously measure performance through experience-level agreements and digital experience monitoring.
Frictionless, Ever-Present Digital Experiences Tailored to Users’ Roles
USER EXPERIENCE
• Continuous Laser Focus on Business-Process,
User-Experience Excellence
• Greater Workflow Efficiency
• Less IT Workforce Frustration and More High-Value
Productivity
• Dynamically Right-Sized, Cost-Effective Environments
• Reduced Incidents, Risk and Costs
Benefits
OPERATIONAL EFFICIENCY
Secure, Optimized and Automated Business Processes
SAIC evaluates customers’ systems and processes to identify candidates for robotic process automation (RPA) and implements bots to do repetitive and mundane tasks for IT staff. RPA also makes sure that processes are completed to expected outcomes. We sync resource and technology capacity to fluctuating business activity conditions to optimize cost while ensuring that systems are secure and enterprise needs are met. We augment service-level agreement (SLA) with experience-level agreement (XLA) performance management to ensure that processes are achieving business outcomes.
• Greater Business Continuity through Improved
Application and Infrastructure Availability
• Cost Optimization, Balanced Against Quality and Risk
• Improved Financial and Acquisition Outcomes via
Data-Driven Service Valuation
• Assured Compliance
Benefits
SAIC has an integrated management tool stack with artificial intelligence and machine learning capabilities to automatically detect irregular patterns of IT component utilization and perform evasive measures to prevent service disruptions. Spotting and stopping troubles on the horizon, our AIOps capability minimizes incidents and downtime. Service intelligence allows us to look at current operating conditions and costs, as well as predict potential events and IT spending, shifting the enterprise from a reactive to prepared posture.
Real-Time Knowledge of IT Health and Cost, and Maximum Service Uptime and System Resiliency
SERVICE INTELLIGENCE
• Improved Business Agility
• Greater Stakeholder Satisfaction
• Reduced Costs
• Steady Innovation Pipeline
• Lasting Cultural Changes
• Compliance, Safety and Security
Benefits
BUSINESS OUTCOMES
IT Velocity to Business Value and Continuous Improvement Prioritization
SAIC applies a rigorous people-process-technology methodology to IT continuous improvement to ensure that all three work harmoniously toward the common goal of achieving your business outcomes with speed and efficiency. We use agile development aligned to Information Technology Infrastructure Library (ITIL) best practices to deliver rapid, incremental improvements to the service delivery ecosystem.
In parallel, we implement organizational change management and business-process management initiatives to prepare IT staff and users in maximizing the advantages of service innovations and new services. Our service management platform and its integrated project portfolio management tools, which we deploy as part of our proven program management capabilities, tie all of this together.
Advance Today is SAIC’s approach to thought leadership. Keep moving forward with our expert analysis of trending topics tailored to help you advance today and prepare for whatever comes your way tomorrow.
with SAIC
SAIC performs managed services at dozens of agency locations around the country to ensure EPA employees stay successfully on mission.
End-User Services Bring Tech Care to EPA
SAIC’s engineering support provides better eyes and control on data-center and network traffic.
Software-Defined Networking Bolsters Security for USCENTCOM
SAIC provides commercial-quality managed services to 60,000 warfighters as a prime industry partner.
EITaaS Helps Air Force, Space Force Optimize End-User Services
Bringing as many automation tools as possible to accelerate data analysis and intelligence leads to better mission decisions.
Hyperautomation: Hyperbolic Business Workflows