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Optimized delivery of your services to achieve business outcomes and ensure mission success
You could be facing enterprise IT challenges in ensuring your agency has the infrastructure and services to accomplish its mission in today’s fast-paced, digital-driven environment. Budget pressure, ensuring system uptime and resiliency, and providing commercial-quality user experiences could be just some of those challenges. SAIC stands ready to deliver the full range of innovative, agile, efficient managed services that meet the heightened expectations of both your end users and IT staff, while accelerating time to value and slashing your costs.
Your agency’s workforce and customers expect an array of secure, convenient, easy-to-use digital services to get their tasks done. Anytime, anywhere, any-device access to applications, collaboration, networks and data is the heart of digital workspace services and mission success, and you need expert, reliable management of your cloud environments and platforms, network operations and cybersecurity to meet those demands. At the same time, you and your IT team require operational visibility and tools to effectively orchestrate and deliver services seamlessly and consistently.
If you’re dealing with challenges in modernizing and operating your enterprise IT in this new digital workspace era, SAIC can help with our service integration and management expertise and digital transformation solutions. No matter what your unique situation is, we work with customers with all types of IT contracting, operational and delivery models.
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CUSTOMER OWNED, SAIC OPERATED
End users today expect to have enterprise resources at their fingertips 24/7, with personalized, consistent interfaces across multiple devices and frictionless support whenever they need it. Meanwhile, IT staff wants to focus on mission-enabling projects rather than on manual and mundane tasks like resource and service provisioning. You’ll achieve both with our digital workspace solutions and our integrated, cross-tower service approach, which injects a targeted mix of artificial intelligence (AI), machine learning (ML) and robotic process automation to optimize services and IT workflows – all aligned to your business processes.
MORE USER ENGAGEMENT, LESS TOIL ON YOUR TEAM
YOUR ENTERPRISE IT BECOMES USER-CENTRIC, INTELLIGENT, AUTOMATED AND RESPONSIVE WITH SAIC MANAGED SERVICES
GREATER PRODUCTIVITY, FEWER DISRUPTIVE IMPACTS
OPERATIONAL AND FINANCIAL EXCELLENCE
Negative user experiences hinder productivity, but enterprise outages can be disastrous. Not only do they damage business outcomes and mission progress, they lead to frustrated and disengaged users and customers. You can be confident that your systems and services are resilient for maximum uptime with SAIC. Our managed services solutions provide AI and ML capabilities that learn to detect system and component irregularities, prevent disruptions by executing route-away or self-healing functions, and restore services quickly when incidents do occur.
If you rely on multiple suppliers for your enterprise IT services, vendor management and technology business management are undoubtedly top of mind. To help you achieve the delicate balance between cost optimization, service excellence and risk management, SAIC delivers the strategies, approaches, tools and analytics to orchestrate your suppliers and services in a well-planned, data-driven way. We help you evaluate suppliers and make the best use of their services in an aligned framework.
SAIC managed services help your organization achieve:
Better user experiences and increased productivity
Decreased downtime because of incident avoidance and faster incident resolution
Improved decision-making with single-pane-of-glass visibility into systems and services
OUR U-CENTRIC SERVICE MANAGEMENT FRAMEWORK SYNTHESIZES ALL OF Your PROCESSES, TOOLS AND TECHNOLOGIES TO BRING ROI AND REAL BUSINESS RESULTS
SAIC understands that end users’ experiences ultimately dictate productivity and your agency’s business outcomes and mission success. U-Centric is organized around optimizing the user experience through operational excellence and relentless pursuit of service quality insights. Flipping traditional IT service management approaches on their head, we move you forward using four performance pillars: user experience, operational efficiency, service intelligence and business outcomes. By quantifying success along these pillars, we truly align technology to business outcomes and mission needs, whereas others merely check the boxes on service-level agreements and rely on outmoded IT activity metrics.
Centralized, automated, integrated management providing a single-pane-of-glass view of service operations
SAIC is a proven expert at solving complex IT service integration and management challenges. Talk to us to see how we can accelerate your enterprise IT innovation and outcomes.
Enterprise IT Needs.
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Frictionless, Ever-Present Digital Experiences Tailored to Users’ Roles
SAIC leverages commercial digital transformation technologies such as intelligent virtual agents, machine learning and self-healing to enable automated and personalized user services. Our persona-driven, omni-channel approach provides seamless and behavior-responsive user experiences plus support across phone, email, web, chat and service portal — all supplemented by our live support. We continuously measure performance through experience-level agreements and digital experience monitoring.
• Greater User Satisfaction and Productivity
• Less User Downtime
• Pre-Incident and Shift-Left Incident Resolution
• Reduced Help-Desk Labor Cost
• Improved Configuration Item Visibility
• Continuous Laser Focus on Business-Process,
• Greater Workflow Efficiency
• Less IT Workforce Frustration and More High-Value
• Dynamically Right-Sized, Cost-Effective Environments
• Reduced Incidents, Risk and Costs
Secure, Optimized and Automated Business Processes
SAIC evaluates customers’ systems and processes to identify candidates for robotic process automation (RPA) and implements bots to do repetitive and mundane tasks for IT staff. RPA also makes sure that processes are completed to expected outcomes. We sync resource and technology capacity to fluctuating business activity conditions to optimize cost while ensuring that systems are secure and enterprise needs are met. We augment service-level agreement (SLA) with experience-level agreement (XLA) performance management to ensure that processes are achieving business outcomes.
• Greater Business Continuity through Improved
Application and Infrastructure Availability
• Cost Optimization, Balanced Against Quality and Risk
• Improved Financial and Acquisition Outcomes via
Data-Driven Service Valuation
• Assured Compliance
Real-Time Knowledge of IT Health and Cost, and Maximum Service Uptime and System Resiliency
SAIC has an integrated management tool stack with artificial intelligence and machine learning capabilities to automatically detect irregular patterns of IT component utilization and perform evasive measures to prevent service disruptions. Spotting and stopping troubles on the horizon, our AIOps capability minimizes incidents and downtime. Service intelligence allows us to look at current operating conditions and costs, as well as predict potential events and IT spending, shifting the enterprise from a reactive to prepared posture.
• Improved Business Agility
• Greater Stakeholder Satisfaction
• Reduced Costs
• Steady Innovation Pipeline
• Lasting Cultural Changes
• Compliance, Safety and Security
IT Velocity to Business Value and Continuous Improvement Prioritization
SAIC applies a rigorous people-process-technology methodology to IT continuous improvement to ensure that all three work harmoniously toward the common goal of achieving your business outcomes with speed and efficiency. We use agile development aligned to Information Technology Infrastructure Library (ITIL) best practices to deliver rapid, incremental improvements to the service delivery ecosystem.
In parallel, we implement organizational change management and business-process management initiatives to prepare IT staff and users in maximizing the advantages of service innovations and new services. Our service management platform and its integrated project portfolio management tools, which we deploy as part of our proven program management capabilities, tie all of this together.
Lower total cost of transformation with sustainable savings year over year
More successful missions and better business outcomes
SAIC is a premier technology integrator, combining the best, right-fit components from our portfolio and our extensive partner ecosystem in our solutions. The heart of our framework is our single-pane-of-glass service management platform. Its centralized analytics, dashboards and management tools are harnessed from in-house and partner technologies and provide intelligence such as capacity and demand conditions and the health and cost of IT services. You’ll have 360-degree visibility and control.
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