Escape the
HORRORS OF IVR!
Delivering Connected Customer Experiences:
3 Questions Every Business Should Ask
presents
Is my IVR a customer-experience crushing monster?
Inability to reach a live person for customer support
Having to repeat or provide information multiple times
A representative not having the knowledge or ability to resolve an issue
Not being able to resolve an issue or find information
34%
18%
22%
26%
the market for automation in customer service is growing rapidly:
of customers want direct human contact for customer service
What type of service do my customers want?
ESCAPE THE HORRORS OF IVR!
Is my business willing to pay the price for bad experiences?
feel they receive better customer service when they speak to a person
79
%
65
%
and yet,
In fact, 98% of customers try to skip the IVR entirely.
It takes a business 12 positive experiences to compensate for 1 negative experience.
One in three consumers say they will walk away from a brand they love after just one bad experience.
Avoidable customer churn costs businesses $136 billion a year-- and much of this is tied to customer service.
say inability to reach a live person for customer support
say not being able to resolve an issue or find information online
say having to repeat or provide information multiple times
Customers say the most frustrating experience is...
AI is the #1 trend for CIOs in 2019, according to Gartner
of organizations want to use chatbots by 2020
say a representative not having the knowledge or ability to resolve an issue
Download our guide
Stop horrifying your customers.
Download our guide
End the torture!
Download our guide
Avoid dreadful costs!
How to End IVR Horrors –
3 Strategies to Deliver a Connected Customer Experience.
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(Sources: The Chatbot, 2019)
(Source: Opinion Lab, 2017)
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(Source: Forbes, 2018)
(Source: Microsoft, 2017)
(Source: Survicate, 2019)
(Source: PWC, 2018)
(Source: CallMiner, 2018)
Question 1:
Question 2:
Question 3:
Learn how with our guide.
What’s in the guide?
Episode 1: The Phone Call that Devoured Time
Episode 2: Hell in a Headset
Episode 3: Onslaught of the Omnichannel Customers from Beyond Tomorrow
The Terrifying Conclusion
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First Name:
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Download the guide: How to End IVR Horrors
Download our guide
First Name:
Business Email:
Company:
Country:
Surname:
Job Title:
Phone Number:
CRM:
Download the guide: How to End IVR Horrors
Download our guide
First Name:
Business Email:
Company:
Country:
Surname:
Job Title:
Phone Number:
CRM:
Download the guide: How to End IVR Horrors
Download our guide
First Name:
Business Email:
Company:
Country:
Surname:
Job Title:
Phone Number:
CRM:
Download the guide: How to End IVR Horrors
Download our guide
First Name:
Business Email:
Company:
Country:
Surname:
Job Title:
Phone Number:
CRM:
Download the guide:
How to End IVR Horrors
Download our guide
First Name:
Business Email:
Company:
Country:
Surname:
Job Title:
Phone Number:
CRM:
Download the guide:
How to End IVR Horrors
