Your operating model: Moving from traditional to digital
Decisions are made based on past performance and prior, potentially outdated experience.
Data is a catalyst for change and influences faster decision-making.
TRADITIONAL OPERATING MODEL
DIGITAL OPERATING MODEL
Analog processes, done by hand or requiring human touch at every stage.
Automates decision-making and process where possible, focusing humans on complex tasks.
Rigid power structure that drives top-down decision making and siloed departments.
Interdisciplinary teams that put the customer vs. the boss at the center.
Quarterly or year-end project reviews.
Continuously gathering data and review performance.
Data, IP and infrastructure managed on site through physical drives and filing cabinets.
Data, IP, and infrastructure are managed in the cloud often in a multi-tenant environment.
Linear or sequential problem solving one issue at a time.
Responsive, data-backed approach to problem solving—one outcome at a time. Fast is better than perfect.
Teams measured and motivated by project status and completion.
Teams measured and motivated by product development and improvement.
Work and process guided by technology or organizational structure.
End user is at the center of everything, from strategy to operations to experiences.
Prioritized physical experience / Viewing online vs. offline as distinct customer experiences.
Online and offline experiences are fluid and connected.