RCM Spotlight Series
Kathy Saunders
SVP, Revenue Cycle Management
Redefine Healthcare
Driving RCM Innovation at
Redefine Healthcare
Kathy Saunders describes innovation at Redefine not as adopting technology for its own sake, but as using data and AI to fundamentally change how the RCM team operates. Throughout the conversation, she points to a shift from reactive, claim-by-claim work to a more proactive model driven by visibility, analytics, and faster decision-making.
With better insight into denial trends, payer behavior, and coding issues, her team is able to identify root causes earlier, retrain staff, adjust workflows, and prevent problems before they escalate. In Kathy’s view, innovation means giving the team a clearer line of sight into what is happening across the revenue cycle so they can move faster, prioritize better, and make smarter operational decisions.
RCM Spotlight Roundup
At Adonis, we are proud to partner with revenue cycle leaders who are pushing the industry forward through innovation, resilience, and operational excellence. Thank you to the leaders who allow us to spotlight your work.
If there is someone on your team driving meaningful impact in RCM, we would love to feature them in an upcoming RCM Spotlight.
Let us know at marketing@adonis.io.
We are now proactive, not reactive. Adonis has made us a proactive RCM department.
Kathy Saunders
Ruby Ramos
She also makes clear that AI is helping Redefine scale in a practical, high-impact way. Rather than replacing people, it is reducing the manual burden on the team by taking on repetitive work like payer calls, surfacing underpayments, and flagging claims that need action sooner. That frees experienced staff to focus on higher-value work such as complex denials, appeals, and high-dollar claims. Kathy frames this as a meaningful operational advantage: Redefine is not only improving efficiency, but also building a more resilient, more forward-looking RCM function that can support growth, respond faster to payer changes, and recover revenue more effectively.
Words of Wisdom
Kathy sat down with our team to discuss trends, challenges, and how her team is integrating AI technology with athenahealth to drive productivity and gain clarity into payer behavior.
