79%
77%
75%
67%
64%
74%
67%
64%
48%
38%
31%
Acquiring less
21%
About the same
24%
Acquiring more
25%
22%
Agency retention and acquisition changes
More PL
(N=613)
More small commercial
(N=280)
Retaining more than we did a year ago
Retaining much less than we did a year ago
13%
36%
About the same
37%
36%
40%
61%
22%
40%
Client retention
Client acquisition