Be part of it
Much like one big puzzle, we work together as pieces of all shapes and sizes to change the bigger picture.
Learn all about the AIG experience from the people that make it possible every day.
Dive right in
Whether you're fresh out of university, have little ones to look after, or looking for a new challenge – find the job that works for you.
Shape tomorrow
See our roles
Hear from our people
Get the inside scoop
We know what you're thinking – working in insurance is filled with fancy suits, confusing lingo and the classic 9-5. Well that’s where you're wrong. Behind the scenes, it's a very different story – let us paint the AIG picture for you.
We help people live better lives
Learn more about what we do
It's with this ethos that we've built a culture we're all proud of. We sum it up in a single sentence – the best things in life, we do for others.
We encourage our people to shape their own AIG experience.
We look after our own, giving them the support they need to feel empowered to make change in and outside of the workplace.
Our magic formula is simple
Explore our development opportunities
Helping you unlock your potential is top of our list. You can follow the 350+ go-getters already climbing the ladder, with access to a whole host of development opportunities. Whether you're after a structured business programme or a professional qualification, you'll have the chance to take your career in whatever direction you crave.
Unlocking your potential is top of our list
If you're after
You'll be looking for
AIG Life Internal Manager Training
LinkedIn Learning
Career skills and training
AIG Career development programme
Your Learning Journey
The AIG Insurance Academy
CII & Professional Qualifications
Structured business programme
Find a role that works for you, today.
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Protecting the nation's health and wellbeing is no walk in the park – the work we do makes a real difference to our customer's lives. Around 15 million people in the UK live with long-term health conditions . Our job is to make sure our customers have the right cover for when life doesn't quite go to plan. Whether that's looking after their family when they're not around anymore, being financially secure if an illness stops them working or simply offering reassurance that they're covered if the unexpected happens. We're experts in protection but everything we do, we do for our customers. That's why we're growing a culture here at AIG that revolves solely around our customers – building our business around those who really matter, not rigid processes. Because after all, the best things in life we do for others.
Helping people live better lives is why we're here
1
As a company, we're at our best when we're doing things for others – but it's our people who make it all possible.
Working as a close-knit team, we all pull in the same direction to bring fresh thinking and innovation to the protection market.
Which is why we hire curious, creative minds to help us write the next chapters of our story.
We always look to go one better than what's been done before.
We know what can be achieved when vibrant minds come together, which is why we've built a culture to allow for exactly that.
The way we see it, there's no right or wrong way to be – we just want you to be you.
It's our ethos, our way of life, the driver for our collective successes. And best of all? Our people told us how they think the workplace should be – and we listened. Have a read of our behaviours and see how they underpin our culture, and how we work together for the benefit of our customers.
A different way of thinking
Be responsible
Be accountable
Be curious
Be real
Leave a legacy
Be human
We take ownership of our day-to-day behaviour and actions, while keeping our promises.
We behave with integrity, having open and honest conversations, actively listening to the diverse views of each other. We do this with respect, being aware of the impact we can have on people. If we have something to say, we contribute to the conversation, and don't undermine people or decisions outside of the room.
We own our actions and behaviours. We're all accountable for delivering results, growing our business for the benefit of customers. We work together to achieve it.
We put ourselves in the customers' shoes, actively seeking out and addressing what is wrong. We embrace our colleagues' diverse viewpoints and continually listen. We embrace new technology, tools, data and try new ways of doing things. Sharing knowledge enables us all to learn and grow.
We're empathetic and inclusive, helping people live better lives. We use expertise to contribute to our industry and we're active in our communities. We start from 'yes' and pay our customers' claims.
Leave 'it' in a better place. We're the guardians and custodians of customer outcomes, doing things for the right reasons.
Working at AIG is pretty great (well, we think so). But blowing our own trumpet isn't our thing – hear it from the people that matter.
Hear from the people that matter most. Our people.
Get the inside scoop on working here
88%
of employees believe AIG is a safe and supportive workplace
Also known as the inspirers of our people
Meet our Senior Leadership Team
In short, their jobs are to keep us moving forward in the right direction, as we aim to create a better world for all – a small task we know. We're proud to say that our SLT has a 50/50 gender split with no gender pay gap (check out our latest report). Because like with all good families, our culture shines bright from bottom to top.
Awards, right this way.
NHS 2022
www.england.nhs.uk/ourwork/clinical-policy/ltc/house-of-care
Our commitment to diversity is a serious one – having people from all backgrounds with different experiences, creates the best results.
We're all in for diversity, equity and inclusion
My managers have my best interest at heart and there is a forward thinking, 'can do' atmosphere that we can achieve our goals.”
“I believe AIG is an ethical, diverse and inclusive place to work.
The proof is in the pudding. BeingYou at AIG isn't just something we say. It's what we aim to do every day.
of job offers in 2021 were to female applicants
of job offers in 2021 to ethnically diverse applicants
*
41%
31%
91%
They have made the transition to working from home so easy and offering the additional wellbeing days was a really nice touch. I love working for this company."
“I thank AIG for the support they have given us during this pandemic.
The path AIG Life has taken on DE&I has been great, they really listen to colleague's experiences, thoughts and feelings about DE&I and what it means to them. I am glad to be part of a company that is actively trying to make the culture a better one."
“I think the culture is one to be proud of.
The remaining employees opted not to answer this question in as it was not applicable to them in our AIG Life: Your Voice Survey 2020.
of employees haven't witnessed or experienced exclusion or discrimination
We asked our leaders to pinpoint exactly how they help people live better lives. And they've done just that, in the shape of their very own elevator pitches – touching on what gets them out of bed every morning, why they love what they do, and why they continue to build a company that puts customers at the heart of what we do. So, go ahead. Get to know our leaders a little better and have a read of their stories thus far.
Meet our Senior Leadership Team, also known as the inspirers of our people.
I'm Neil and I lead the Commercial function at AIG Life. I enjoy sport, the outdoors and 'looking after' two kids at University. Across the team, together we're responsible for leading and managing our Partnership and Aggregator business, putting together great products and asking the right questions when customers apply and set out how we best meet customers outcomes at the point of claim. We're all passionate about ensuring everyone receives great support and service from AIG Life and that we provide products for people that protect them and their families and that we are there for every customer when it matters most.
Neil Davies
My Name is Laura and I'm the Head of HR and development here at AIG Life. I help people live better lives by supporting managers in making AIG Life a great place to join, develop and remain, with a culture where all have a sense of inclusion and belonging. As a result AIG Life has a market competitive employee value proposition and our employees are supported to do the right thing for the end customer.
Laura Young
Hi, I'm Phil Willcock, Chief Executive Officer at AIG Life. I help people to live better lives by ensuring that AIG Life is a successful and profitable company, with our wonderful people delivering fantastic service and value to our customers. I help to set the strategy and plans for the business and I manage a range of internal and external stakeholders. I ensure that we have the right mix of skills and capabilities in AIG Life complemented by a customer centric culture that all comes together in helping our customers to lead better lives.
Phil Willcock
I'm Mark-ex-skier, ex-runner, ex-golfer and a busy father. I head up the Legal team at AIG Life. My team and I advise on the legal aspects of AIG Life's business affairs, helping it to be informed and to govern itself properly, and to be appropriately accountable to its customers and its regulators. I help people live better lives by translating legal concepts into an understandable form and providing pragmatic, realistic and commercial advice for AIG Life to get the best outcome for its customers and its businesses.
Mark Robinson
I'm Michael, an American Southern Californian transplant enjoying a different view of the world and I lead the Technology team within AIG Life. We are responsible for our technology systems; we keep the lights on so we are there in the moments of truth for our customers. I help people live better lives by implementing solutions to help generate new business, automate operations and enhance the customer experience.
Michael Sasaki
I'm Sue, Scottish rugby fan, quite horsey, coffee snob. I lead the Marketing function at AIG Life. Together we are responsible for communication to our existing and potential customers. We aim to equip people to make effective, timely and properly informed decisions about our products and services.
Sue Helmont
My name is Shalini and I'm the Chief Compliance Officer (or barrier to fun as some of my colleagues like to call me!). I lead the Compliance team and we're responsible for making sure everyone knows what we should or shouldn't do when looking after our existing or potential customers.
Shalini Pandita
I'm Donald and I'm the Chief Finance Officer at AIG Life, and when not at work I'll likely be found up a Scottish mountain, fishing, or lost in a book about the seventeenth century. I lead the Finance and Strategy functions at AIG Life. Together we are responsible for company strategy, pricing, reinsurance, business intelligence and all core finance and actuarial work. We help customers by ensuring pricing delivers fair and broad access to insurance, and by managing the financial resources of AIG Life securely to ensure we are able to meet our commitments to customers as they fall due.
Donald MacLean
My name is Lee and I'm the Managing Director for Group Protection, so ultimately responsible for all things group. When I'm not working I can often be found on a golf course or up the garden in my veg patch. I help people live better lives by providing employers with financial security and peace of mind to their employees, along with really valuable support they can use day to day (e.g. Smart Health).
Lee Lovett
I'm Ruth and I lead the Enterprise Risk Management function as Chief Risk Officer for AIG Life and Laya Healthcare. When I’m not in the office you will likely find me cycling, hiking, at the cricket or in the garden (though Monty Don I am not!). My team and I cover all areas of risk management across financial, investments and operational risk. Even down to reviewing risks covering a bungee bouncy castle at a staff summer party! We're responsible for helping to protect and enable AIG Life and Laya in managing their risk landscapes so we are there to support our customers whenever they need us.
Ruth Middleton
My Name is Vicky and I'm the Intermediary Director and Vanguard Transformation lead at AIG Life. Myself and my teams help both our customers and our Intermediary partners access essential protection insurance in the most simple and easy way. As a result we design out failure work, increase value work and grow and diversify AIG Life's distribution footprint in the UK.
Vicky Churcher
It's always nice to get a pat on the back for our work – and we've had a few of those. Hover below to explore the awards we have won over the years.
Be part of an award winning business
"All things considered, who else could it be?"
In reference to AIG winning Organisation of the Year.
2018
2019
2020
2021
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Our Team
Our Company Our History Our Ideal Client Our Proven Success Our Team
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Our Proven Success
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Our Ideal Client
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Our History
Our Company
- Best Care and Support Experience
Protection Review Awards
- Best Adviser Marketing by an Insurer
- Best New Product/Enhancement
- Organisation of the Year
Overall Disruption Innovation
- Best innovation to existing product
- Best Innovation in Insurance
Financial Services Forum Awards for Innovation
- Hybrid offering of the year
Healthcare Innovation Awards
- Best Use of a Limited Budget
Financial Services Forum Marketing Effective Awards
- Best Term Assurance Provider
Investment Life & Pensions Moneyfacts Awards
- Best Intermediary support team
Cover Customer Care Awards
- Gold Standard
Incisive Media Awards
- Outstanding Insurer of the year
LifeSearch Awards
Camilla Hoskisson
for Unprotected Families
- Best Health & Wellness Offering
- Best Marketing Team
Campaign
PRCA City & Financial Awards
- Outstanding Insurer of the Year
- Rising Star - Alison Esson
Individual wins
Cover Excellence Awards
(Highly Commended)
Moneywise Customer Service Awards
In reference to AIG's award-winning Critical Illness Choices product.
"AIG went back to basics, producing a simple product which customers can really understand."
96
- Judges Special Award for Best
- Best Insurance Communication
- Heroic Support – Best Service
- Young Insurance Person of the Year -
- Most Trusted Life Insurance Provider
- Best Individual Income Protection
Helping you unlock your potential is top of our list. You can follow the 350+ go-getters already climbing the ladder, with access to a whole host of development opportunities. Whether you’re after a structured business programme or a professional qualification, you'll have the chance take your career in whatever direction you crave.
What we do for our people
Explore perks & benefits
Being in the protection space, we understand the importance of looking after our own. So on top of our feel-good culture and engaging work, we provide support for our people in all shapes and sizes – because we know life goes on beyond the 9-5. From mental health support to keep you happy and healthy, to the retail discount nice-to-haves, we've carefully selected our benefits to keep you thriving – whatever the circumstances.
And it doesn't stop there
Find your next step with the opportunities below.
AIG Career Development Programme
+ Build knowledge + Gain professional qualifications + Develop existing talents + Learn new skills
Open new doors with AIG’s structured learning & development programme. Designed to support our people as they continue to grow their career.
+ Conversational Excellence + Facilitation Skills + Compelling Careers + Time management + Presentation Skills + Resilience
One destination with a world of learning at your fingertips. A central hub for all things development, with a focus on soft skills and business awareness. Because we believe you can always improve on perfect.
+ Active learning + Personalised course recommendations + Learning paths to help you navigate
6000+ digital courses taught by industry experts, covering business, technology, and creative libraries.
The Certificate in Insurance is a core qualification for insurance staff working across all sectors of the industry. Gain the confidence you need to become an 'insurance specialist' as you look to achieve your lofty career goals.
+ New manager training + Coaching and Feedback + Recruitment training + Investigations & Disciplinary training
If you see yourself as a manager one day, our internal manager training will put you on the right track. With lots of different courses available, you'll receive tailored guidance as you start your journey to becoming a future leader.
A structured training and development program designed to support AIG employees as they begin their careers in the Insurance industry.
when learning new skills
Support in all shapes and sizes
Check out more on Smart Health
Download the full list of our Perks & Benefits
Smart Health is the perfect blend of services to help manage your health and wellbeing – and it comes free when you join. You can use it for you and your loved ones as much as you need, whether that's now or in the future. Smart Health gives you access to virtual GP's, nutrition advice, mental health support plus other wellbeing services.
Mental health
Private medical insurance
Income protection
A season ticket loan
Perks At Work
Employee Assistance Programme (EAP)
Pension at AIG
Transport discounts
We're all human. Sometimes you just don't feel yourself – and that's ok. Which is why we have a number of people trained as Mental Health First Aiders who are available for employees to have supportive conversations with. They're trained to spot the early warning signs of mental ill health, listen nonjudgmentally and signpost employees to appropriate professional support.
Available to all employees (some caveats apply). AIG pay your personal subscription, with partners and dependent children cover available for an additional monthly charge deducted from your salary.
We want our employees to be customers too, so we make it easy for you to buy our protection policies. We've negotiated special terms (10% discount) with Independent Financial Advisers, Futureproof Insurance for employees, family members or friends.
Income Protection
While we have a fantastic company sick pay scheme, should you be unwell for over six months our will support you. This income replacement plan is paid for entirely by AIG, with no payments required from you. It pays up to 60% of base salary.
We support your journey both in the office, and on your way to the office. A season ticket loan is provided for all employees to make travelling to the office as easy as can be.
Alongside discounts at major retailers and cash back opportunities,
Perks at
Is a confidential service accessible 24/7, answering queries and offering immediate help where possible. They can also refer employees to an adviser or counsellor. It can also be accessed for other situations such as managing your money, relationship and family issues, including schooling, peer pressure and work life balance.
AIG provides you with a pension through the AIG Retirement Savings Plan (RSP). The Company pays 9% of your gross pensionable pay into the RSP and does not require you to make contributions but, if you do, AIG will match the amount you contribute on a 1:1 basis up to a maximum of 4% (that is,13% from the company in total).
AIG also partners with , a social enterprise offering staff significant savings on their travel costs for those based in the South East. You'll have access to discounts with certain rail companies, along with discounts on bus fares and also on electric vehicles.
A cycle to work scheme allows you to spread the cost of getting a new bike and/or safety equipment, while saving on Income Tax and National Insurance. The health and environment benefits are great too.
easitNETWORK
work
also offer online classes in a variety of fields that can help you manage
your wellbeing. Get in touch for a full list of what's available and should you join, you can sign up to whatever takes your fancy.
The NHS approved provides help and support on the move. It's designed to not only help you manage common mental health conditions but also detect the early signs and help prevent them from happening. You can use it to track and record how you feel, as well as learn about different ways of thinking about a situation. You can also access the 24/7 counselling, lifestyle information and resources through accessing the App.
Thrive App
Health done the Smart way
The crown jewel of our offering is the award winning health service, Smart Health – available to all employees. When you join the AIG family, you get unlimited access to online, telephone and video GP appointments as well as a range of health and wellbeing services – available 24 hours a day, 365 days a year. And we share the love too! All Smart Health services are also available to your partner and any children up to the age of 21. See how you and yours could benefit from Smart Health below.
"Smart Health is really quick and easy to use. I don't think I've had such an honest discussion with my GP in years."
In reference to AIG winning Organisation of the year.
"I can't imagine what would have happened if we didn't use Smart Health."
"It's the best benefit I've ever had from an employer. Because of Smart Health I'm never leaving."
"Because of Smart Health, I'm never leaving."
Smart Health customer
If you or your family need someone to talk to, our team of qualified Mental Heath experts are on hand for confidential support. Our people get the specialist support they need, anything from coping with stress, anxiety, trauma, depression to dealing with a recent bereavement.
Mental health support
Physical and mental wellbeing are equally important – we know that. So Smart Health offers bespoke fitness and nutrition plans to make life a little easier. You'll have access to personalised programmes designed by sport coaches and nutrition experts, via the app.
Get fit and eat well
We don't know what we don't know and understanding our own health is no exception. Getting things checked is the perfect place to start. At AIG, you'll have access to our expert advice and see how you could bring some healthy habits in to everyday life.
Get your health checked
If you're not 100% sure on your diagnosis or treatment plan, our world-leading experts are here. They'll assess your case and provide recommendations for treatment, whatever your condition might be. If you're not 100% sure on your diagnosis or treatment plan, our world-leading experts are here.
Get the right treatment
We know that managing your health doesn't always fit in to the 9-5. So, when our people need a medical appointment, they have unlimited, round the clock access to a doctor. Our team of UK based GPs are on hand for things like medical advice, prescriptions or specialist referrals. Bookable on the app or the website, you can choose to chat by phone or video call.
24/7 GP Consultation - online or phone
24/7 GP Consultation
Watch our Smart Health video
We believe change for the better comes from diversity of opinion. That's why we've created a structure that empowers our people to have their say in those larger conversations being had here at AIG. Our trusted employee resource groups (ERGs) act as a reliable bridge of engagement between our people and the leadership team to ensure that people's voices are always heard and their questions, answered. Does this speak to you? Learn more about our ERG's and how they help us stay on the same page as a company.
Be part of the change
At AIG, we believe that diversity – of people, ideas, perspectives and skills, allows us to benefit from the creative power of our differences.
AIG Life's Diversity Council is responsible for weaving DE&I into our everyday decision-making, using their own unique perspectives to drive our business performance and strengthen our community. This means maintaining a workplace where all colleagues can bring their authentic selves to the workplace to foster a sense of belonging and inclusion. We are committed to long-term change and lasting improvements.
Diversity Council
We believe things work best when there's a connection from the top, to bottom of an organisation. That's why we have our very own Employee champions, a consultation forum who act as advocates and ambassadors of the company culture and business strategy. Think of this group as a trusted sounding board – a bridge between our people and the leadership team, and the elected representatives for formal consultation.
Employee champions
This team of wellbeing champions are trained to listen non-judgmentally and provide support to employees when needed. Meeting on a monthly basis to share updates from their areas, and get a 'temperature check' on how the employees are feeling, we also arrange events and activities to help create a culture of understanding and empathy.
Mental Health First Aiders
Andrea Ryan
We're a trusted sounding board. We're the engagement bridge between our people and the leadership team giving everyone a voice.
Lauren Hook
Dawn Rampton
What does this mean?
develop top diverse talent
The champions feed information down from leadership to employees, acting as a sounding board for business decisions – but also feed 'hot topics' from the business upwards to the leadership team. With the help of the champions, we can be sure of a clear line of communication between the all people within the business, making sure diversity of views and opinions are heard to inform decision-making.
Our Mental Health First Aiders are trained to support colleagues and aim to try reduce the stigma around mental health. People can contact any of the people listed below, either in person, or by phone, Teams or email to make contact initially.
What is the goal?
Sarah Burgess
Ryan Newby
Tatenda Mukumbira
David Wheatley
Karen Howard
Yasemin Yildiz
Mark Sutton
Caroline Payne
Jon Williams
Sean Rowe
Anjali Sharma-Reid
in communities where we do business.
culture of inclusion and belonging
> Marketplace: Enhance the AIG brand
> Workplace: Foster and advance a
The goal is to maintain diversity, equity and inclusion across the following areas: > Workforce: Attract, retain, and
A look through the key hole
Now you've heard a bit about us, what we offer and the things we stand for, it's time we showed you what it's like to work here, don't you think? In a nutshell, joining the AIG family means joining a supportive, collaborative, committed team of talented people. Yes, we work hard, but there's a lot more to our family than simply our day jobs. Let's take a look through the key hole at AIG.
We take time to reflect on those who have made a real difference within the company – there's nothing wrong with some healthy competition. Featuring the hugely coveted, Employee of the Year award handed out each year, alongside Champion Awards handed out monthly, we celebrate our people's achievements throughout the year – whether that's smashing a team project, or simply embodying our behaviours every day. Next year, it could be you.
We appreciate our people
“I want to thank AIG for the support they have given us during this pandemic. They have made the transition to working from home so easy and offering the additional Wellbeing days was a really nice touch. I love working for this company.”
We're all in for flexible working – and have been for a while. As part of our ongoing quest to help all people live better lives, we introduced our hybrid working policy some time ago, creating jobs that work around our people, not the other way around.
Make your job work for you.
Discover our hybrid working
activity here
Your Customer Champion
Someone who goes the extra mile for their customers, always exceeding expectations.
Your Colleague Champion
Your Culture Champion
Your appreciation award
Someone who inspires. Someone who can always be relied on.
Somebody that lives and breathes our culture, striving to make a difference for others.
Designed to allow 'in the moment’ recognition for memorable work on a specific task or project.
Our people thrive in a fast-paced environment. But, the thriving doesn’t stop there. We’re always looking for ways to bring the party beyond the 9-5. Whether it be charity events, volunteering schemes or after work activities, the AIG family stays united inside the office and out. Check out the activities you could be involved with.
Work hard. Play hard.
AIG employee
Our commitment to creating a thriving culture is a serious one. We know that having people from all backgrounds, with different experiences creates the best results – the proof is in the pudding. Get the lowdown on what it's like working here, from those who do it every day.
BeingYou at AIG isn't something we just say. It's what we aim to do every day.
of employees say they'd go the extra mile for AIG Life
of employees feel that people from all backgrounds get equal opportunities
83%
“I absolutely love working for AIG Life – I feel valued for the work that I do. We have world-class leaders and it shows in the way we do our business and the way employees are treated.”
of employees feel like a trusted member of the organisation
of employees enjoy working in their team
89%
of offers were to ethnically diverse applicants in 2021
Everyone is motivated and it rubs off on each other. I worked for another insurer for 10 years prior to joining AIG, it was a big step to move after so long but it was completely worth it.”
“I feel that as a whole, AIG is a very supportive and proactive company to work for.
And rewards us in more ways than just salaries and bonuses (wellbeing days, access to Smart Health, etc.). I love it here. I'm never leaving.”
“This is a great place to work. The business obviously cares so much about its employees.
And the business has been so kind, supportive and generous to us all as employees. This is a really great place to work.”
“My boss is without doubt the best boss I've ever worked for.
Flexible is the new normal
The gift of a healthy work/life balance helps our people thrive. Whether, that's allowing time for the weekly school-run, popping to a midday appointment or simply having more time to do the things you love outside of work, AIG's mantra is to 'locate for a day' giving you the flexibility you need to thrive in all areas of your day-to-day life. Because much like our customer ethos, we want to help our own people live their best lives too.
"AIG made the transition to working from home so easy and offering the additional wellbeing days was a really nice touch."
Pulling together a structure fit for all is something we haven't taken lightly. Check out our hybrid working principles to see how this works in real life.
“The introduction of hybrid working has been fantastic. Throughout the pandemic the communication was spot on and I'm pleased to see that this has continued as we've come out the other side.”
Better work life balance
Greater collaboration
Greater ability to focus with fewer distractions
Regular social interaction
Health & Wellbeing
Collaboration in Hybrid teams
"The flexibility of working from home at AIG has really helped with the work/life balance."
Explore our departments below and get the flexibility to make your job work for you – find your perfect role today.
The Actuaries at AIG Life form an ambitious and growing Actuarial team that help customers plan for the future. The team looks after over 1.2 million people, specialising in life insurance, income protection, critical illness cover and more. They have a small team atmosphere, which brims with enthusiasm and has a wide breadth of technical knowledge. Everyone focuses on the job in hand, and there is a great working atmosphere with open discussion.
"AIG is a company that offers you a diverse professional experience. In a constantly changing environment, the research actuarial role requires a strong understanding of all actuarial elements key to the long term success of the business. Working at AIG has given me exposure to other actuarial teams such as capital, pricing, and risk. This particular role allows me to practice both my technical and soft skills. The actuarial team at AIG has a unique cultural mix of entrepreneurial spirit and traditional Life Insurance focus. The focus at AIG is its people. We care about each other, what we do and how we do it. I couldn't ask for a better team and group of actuaries to work with."
Get the inside scoop from Zohra
Strategy
Scheme Underwriting
Propositions
Partnerships
Marketing
Intermediary Sales
HR
Group Protection
Pricing & Reinsurance
Compliance
Commercial
Claims
Change
Actuarial
Introduction to the team
We are looking for highly motivated individuals who are willing to work in a dynamic environment within a growing business. The team possesses a high level of expertise and we would want newcomers to have the determination and drive to learn from them and to work alongside them for the success of the team. We value fresh ideas and individuals who think outside the box to develop new approaches that could help grow the business.
What we're looking for
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What's your 'day in the life' for your job and how does it make you feel? Everyday is different with something unexpected likely to come up – this is the interesting part of working in Change. The day usually starts with clearing emails and coming up with a to do list. I can usually expect to be in meetings for at least half of the day with the remainder spent clearing emails or speaking to people across the business. The meetings for me are usually around juggling my team's various project dependencies, finding solutions to cross company challenges or trying to progress things we could improve. What's your favourite part of working in this team? I would say the great bunch of people in the team who are all collaborative and willing to help, and put in the extra effort when needed, to ensure we deliver for the business.
Hear how we change the bigger picture
The clue is in the name – the Change team drives and supports all and any forms of business change in AIG Life by managing projects as well as smaller pieces of work, that we call work submissions. The Change team ensure projects are delivered within approved budgets and timelines to align to the Senior Leadership Team's (SLT's) strategic business priorities. We work with the business to understand their requirements and then deliver both IT and business change solutions that meet their strategic outcomes. This includes all types of projects from small IT changes to new product launches and regulatory driven changes.
Interested in Change? You're in the right place
A role in the Claims Strategy Team requires a person with high levels of protection insurance knowledge, who is analytical, interpretive, technically minded and curios. Excellent communication, relationship building and self-management skills are also essential.
The function of the Claims Strategy Team is to support the growth of AIG Life and ensure fair customer outcomes, through the continuous improvement of Claims operations. We use analysis and experience to shape the Claims Philosophy, which helps customers to lead better lives by ensuring our policies deliver on the promises made.
Claims team, right this way
What's your 'day in the life’ for your job and how does it make you feel? We work in a fast-paced environment with both overarching long-term projects and shorter-term business as usual tasks, which means that I have the opportunity to jump into lots of different, interesting pieces of work. I personally love this aspect of my role – it keeps me on my toes! What's your favourite part of working in this team? My favourite part of working in this team is the team itself! Whether it's on a specific product line, competitor research, or our regulatory processes – I'm always expanding my knowledge and contributing to the wider business vision. Although we are all focused on producing good work, we always manage to keep it light and have a laugh.
We’re a close knit team that sits within the wider Commercial Team. In short working in this team involves identifying, analysing and implementing strategic initiatives across the business. This team is made up of two areas:
Nice to meet you, we’re the Commercial Development team.
What would you say to someone considering joining this AIG department? The team has a friendly, supportive atmosphere and we believe in a collaborative approach both within the team and across the business. We are always very busy but the work is varied and challenging so there is no danger of being bored.
Get the inside scoop on all things Compliance
Compliance ensure that AIG Life conducts and fulfils business objectives ethically whilst complying with internal policies as well as regulatory and legislative obligations. They look after different elements including financial crime, data protection and GDPR, whilst keeping abreast and advising the business of changes or updates to regulation. They also monitor the business to identify possible weaknesses.
Welcome to Compliance
What's your favourite part of working in this team? The pricing team is a hub of activity with lots of different strands of work all being pursued simultaneously. There is a direct connection to key and senior stakeholders. As a result, the role provides challenge and reward whilst allowing me to put into practice all facets of my actuarial training. And, the decisions that are taken can be seen to be making a demonstrable difference. So, what's your 'day in the life' for your job and how does it make you feel? Across the pricing and reinsurance teams there is a huge variety of work, with no two days being the same. There are extensive opportunities to work with every team across the business, senior internal stakeholders and manage external relationships too.
The Pricing and Reinsurance teams sit within Finance, alongside the Actuarial Function. We form an ambitious and growing team that help customers plan for the future. The team looks after over 1.2 million people, specialising in life insurance, income protection, critical illness cover and more. We have a small team atmosphere, which brims with enthusiasm and has a wide breadth of technical knowledge. Everyone focuses on the job in hand, with a great working atmosphere and frequent open discussion.
Welcome to Pricing and Reinsurance
Group Distribution: Aims to educate and inform intermediary partners and employers on the cover available so they know the most appropriate cover and support services for their employees. Group Client services: Deal with any group claims that come into the business, from the initial notification right through to settlement. They work with lots of different stakeholders including to assess the claim and ensure it is processed in a timely manner whilst keeping the next of kin informed along the way. Group Scheme Underwriting: It is responsible for pricing and setting terms for Group products mentioned above. When an intermediary asks AIG Life to provide a Group Risk quotation for their client, our underwriters take a holistic view of a prospective client's scheme before deciding what terms we can offer.
This team has three core parts:
Group Protection manages the relationships with our intermediary partners, working closely with specialist employee benefit consultancies, brokers and IFAs to help them recommend AIG Life products to their employer clients.
Great choice. Here's a little bit more about our Group Protection team
Firstly you have to be good with people, it sounds obvious but it's true. A lot of the role is about stakeholder management, and as most of our customers are internal colleagues, we need to have good working relationships, and the ability to influence people at different levels within the business. Good communication skills are therefore important, as is the ability to be flexible and balance a reactive workload, while also achieving longer term goals and projects.
HR oversee and support employees through their employment journey. The team looks after numerous different elements including wellbeing, recruitment, learning and development and employee relations. HR aid the business in achieving their overall strategy and goals by recruiting, developing and retaining the best talent.
If you like to help people, you're in the right place
What would you say to someone considering joining this AIG dept? Having joined straight from University, I was brand new to the industry and was really nervous to get started, however I was soon put at ease and have been welcomed in by a very supportive team. How did you know AIG was for you? I attended an open evening at AIG Life's Reigate office and once I left, I knew I really wanted to work for AIG. I immediately felt welcomed and had some great conversations with members of the sales team. It was exactly what I had been looking for and after a series of interviews I was successful and my career within AIG Life began – and the learning hasn't stopped since.
Get the lowdown from the team
The Intermediary Sales Team speak to financial advisers, mortgage advisers and many others across the UK. Our role is to inform and upskill these advisers to ensure their clients (and families) are protected with an AIG policy and financially secure should the worst happen (i.e. suffer a critical illness, injury or death).
Let us tell the story of the AIG Sales department
A creative, forward thinking person who is passionate about helping people live better lives. Working in the marketing team, you have the unique responsibility of creating AIG's voice for its customers, helping strengthen the company’s reach and influence in the Insurance sector. A typical day would involve keeping an eye on our socials to see if anyone has messaged us, or mentioned us so we can share their message. If there were any good PR activity, we would also share that on our socials. On top of this, you'd have the chance to put your writing skills to the test, writing creative copy to execute our core messages, product launches or any other areas of focus for the business.
The Marketing team are responsible for all external and internal communications and content and literature, including digital and print. They oversee the AIG tone of voice and brand across AIG Life. Working in collaboration with other teams, they look after AIG Life's product and proposition roadmap, including value added services such as Smart Health. Marketing also includes the studio team who are responsible for the design of all our marketing material.
Meet the creatives, the disruptors, the voice of AIG. It's Marketing
What's your 'day in the life' for your job and how does it make you feel? Customer is the centre of everything we do. Work collaboratively with different areas of our business to support our customers. What's your favourite part of working in this team? It's genuinely friendly – there are no egos. I can have a laugh whilst working collaboratively to get things done, and I enjoy developing trusting relationships with our partners.
Hear from people themselves
The Partnerships team build and maintain strong relationships with our distribution partners, our partnership suppliers, and key internal stakeholders. Part of the wider Commercial team we are responsible for ensuring a high level of service for our partners through strong relationship skills, fulfilment of governance and contractual obligations, and supporting initiatives and projects to ensure we protect more of our partners' customers and help them live better lives.
Welcome to Partnerships
What's your 'day in the life' for your job and how does it make you feel? We work in a fast-paced environment with both overarching long-term projects and shorter-term business as usual tasks, which means that I have the opportunity to jump into lots of different, interesting pieces of work. I personally love this aspect of my role – it keeps me on my toes! What's your favourite part of working in this team? My favourite part of working in this team is the team itself! Whether it's on a specific product line, competitor research, or our regulatory processes – I'm always expanding my knowledge and contributing to the wider business vision. Although we are all focused on producing good work, we always manage to keep it light and have a laugh.
Hear from those that make it happen
We analyse customer insights, study market movements and build products of fair value for our customers with a focus on their holistic wellbeing, while ensuring that we meet all requirements of our regulators. We collaborate with nearly every team in the business for each of our roles and deliver the business' customer propositions strategy with a goal to help people live better lives. The team is made up of Proposition Managers, Propositions Consultant and our Head of Propositions.
Nice to meet you, we're the Propositions team
Scheme Underwriting is a fast paced and busy department, so we're always looking for candidates who are self-starters, adaptable, and able to multi-task and manage their work and time effectively. Standout performers are those who are still able to carve out time in their day to look beyond their own work, to bring ideas and innovations to help the wider team. Clear communication skills are vital when discussing complex work within the team, as well as a high attention to detail to clearly write T&Cs and contract wording on our policies. There's a balance in underwriting between objective and subjective elements, so team members need to be numerate, logical individuals with strong problem solving skills, as well as being persuasive and clear in getting their point across.
Scheme Underwriting is responsible for pricing and setting terms for Group Risk products. When an intermediary asks AIG Life to provide a Group Risk quotation for their client, our underwriters take a holistic view of a prospective client's scheme. We will then decide if the risk at a level where we can offer terms, and if so, at what price and with what policy terms and limits applied.
Nice. Find out a little more
The strategy team is a perfectly formed team where collaboration and teamwork are key to support delivery against tight deadlines. The team deal with a wide variety of work, delivering for and managing stakeholders across most of the business so adaptability is an important skill as well as being able to proactively manage own workloads. We look for different personalities and skills to complement the rest of the team, with everyone bringing something different to the table.
Great, so strategy is for you.
We have a mix of different roles in the team, but what is consistent amongst all our people is their hard work, their team work, and their passion to deliver great outcomes for intermediaries, clients and customers. Whether experienced or not, we expect all new joiners to have a willingness to learn, adapt and improve. Regardless of the role, we expect all of our people to use their initiative and follow their instinct to deliver service to an intermediary which matches and wherever possible, exceeds their expectations.
To succeed in our team you will be an approachable, personable, driven individual able to build strong relationships with internal and external stakeholders. Being proactive and analytical you will be able to problem-solve and accurately identify key issues quickly, and work to find solutions. Good organisational and planning skills are key, including taking responsibility for managing workloads and meeting deadlines. You will also be flexible in your approach to work, adapting to changing demands and conditions and where required, displaying appropriate discretion and confidentiality and remaining calm and focused when working under pressure.
What's your 'day in the life' for your job and how does it make you feel? We often find ourselves involved in a diverse selection of work. That means that we don't really have an 'average day' however, there's nearly always an element of data analysis, technical analysis or project work. Be that for our team or to support another team in the business to succeed.
Propositions collaborates with nearly every team in the business, so effective stakeholder management skills and ability to build cross-departmental relationships is critical. Market and competitor research and customer insight, inform much of what we do, so the ability to conduct thorough research is necessary. We're looking for enthusiasm to tackle new challenges and a continuous desire to widen the depth of their knowledge on the industry.
What's your favourite part of working in this team? The most rewarding aspect of working in the Claims Strategy Team, is being able to use my knowledge, experience and authority to empower my colleagues to be able to make the right decision for our customers. What would you say to someone considering joining this AIG department? For someone looking to join the Claims Strategy Team, if you are technically minded, analytical and have extensive experience within the protection industry, then the Claims Strategy Team is a dynamic and rewarding team to be a part of.
Hear from the team
Our people make our success so it's fair to say that if we replicate that then we will continue to succeed. So what do they all have in common? > Drive > Ambition > Team mentality > Willingness to learn and share What do they not have in common? > Upbringing > Education > Hobbies
What would you say to someone considering joining this AIG department?
If you are customer focused and enjoy working in a dynamic environment within a close knit and supportive team, helping advisers with a broad range of enquiries, as well as managing new business administration, the Sales Distribution team is a great place to work.
Partnerships team member
“A fast paced, unique environment with lots of opportunity to develop yourself as well as the business.”
"The most rewarding aspect of working in this team, is being able to use my knowledge, experience and authority to empower my colleagues to be able to make the right decision for our customers."
Propositions team member
“I would recommend the Propositions team to anyone who would like to contribute to a challenging but rewarding programme of work as AIG continues working towards our vision of being the health and wellbeing protection provider by helping our customers live better lives.”
Commercial Development team member
Intermediary Sales team member
“The training I received was tailored to my learning requirements and focused on building my confidence to ensure I was, and continue to be, fully equipped to succeed. So, I'd say go for it, and see how much you can grow here at AIG.”
Change team member
“If you can deal with tight deadlines, moving goal posts and are good with people then working in Change might just be for you.”
The team is busy and dynamic and any candidates will need to be able to absorb a lot of information in a short time, structure it and sift out the meaningful bits. Candidates have to be team players at all levels. They need the ability to quickly build a cohesive functioning team from various disciplines across the business to deliver a project, or work submission, within the required timescales and budget, as well as manage senior stakeholders in the business.
A critical thinker and problem solver to deal with various legal activities. A new joiner will help the team make sure that business functions operate ethically and in accordance with internal policies as well as regulation and legislation whilst achieving function goals and objectives. A compliance officer may be involved in reviewing company policies, testing, tracking actions, advisory, risk assessment, training and being the point of contact for compliance related queries from other departments.
Compliance Team
“There is no such thing as a typical day – whatever you have planned can be overtaken by an email from the Regulator, an issue in the business or a great new marketing idea.”
We are a small, close-knit and social team who like to have fun while we work. We have a team WhatsApp group and like to hold virtual quizzes to keep morale high, especially throughout the lockdowns. Why I love working in the marketing team? It's class. We get through a load of work and have a good laugh while we're getting it done. I joined the team in March 2020 – in the middle of the first lockdown and didn't meet anyone for over a year. Even then I was straight away made to feel like one of the team. What I like most? The opportunities. There's always opportunities to get involved with different projects, campaigns or continue your personal development with courses or events.
Marketing Team
“Do it. You won't regret it. The people are wicked and the work is rewarding. If you're willing to work hard, get out of your comfort zone and want to grow professionally and personally then this is the team for you.”
Have a look at every role we have going – your next job could just be a few clicks away.
Still not found what you're looking for?
Someone who can cover pricing and product development for all AIG Life's lines of business, across individual IFA, single tied partners, aggregators and group protection. A new starter will look to get their teeth into a range of projects including pricing of new products or product features, regularly monitoring of new business performance, reacting to market pricing changes, and implementing pricing strategies or producing commercial terms for tender responses.
In a nutshell, strategy supports the growth of AIG Life and ensure fair customer outcomes. This team is comprised of two sub-teams – Claims and Underwriting. Claims Strategy: Use analysis and experience to shape our 'claims philosophy', helping customers to lead better lives by ensuring our policies deliver on the promises made. Underwriting: Are responsible for designing underwriting philosophy/processes for new products to make sure that it is easy for customers to apply. They also make sure their philosophy leads to the right decisions being made so that there is enough money in the claims pot to pay all the customers who need to make a claim.
The key question to ask is – If a policy did not provide the outcome the customer was expecting, why not, and what lessons can be learned from the experience."
"The secret to success within the team is being able to take an expert knowledge of protection products, and to apply this experience in each scenario through a customer-lens.
I've personally feel that this is reflected in this department every day, and have felt very welcomed since I've joined AIG, both on a personal and a professional level.”
“AIG is a friendly company that has grown immensely over the last few years but retains some key and endearing features of a smaller firm, particularly: the willingness of colleagues to help each other; a sense of togetherness; and, the ability to effect change.
Pricing & Reinsurance team member
Propositions team: We analyse customer insights, study market movements and build products of fair value for our customers – with a focus on their wellbeing as well as ensuring we’re compliant with our regulators. Partnerships: We build and maintain strong relationships with our distribution partners, our partnership suppliers, and key internal stakeholders to ensure we protect more of our Partners’ customers.
So, what's your 'day in the life' for your job and how does it make you feel? Honestly, the role has many different aspects. Whether it's managing ongoing adviser relationships, educating them on what we do or working on specific client opportunities, it's the variety of the of the tasks that make this job so interesting. What's your favourite part of working in this team? No two days are the same, I am able to plan my week around regular discussions and activities, but there will always be calls and emails coming in that need attention. Having been in the industry for over 20 years, there is always something new to learn everyday.
Hybrid Working
Browse the topics below to find what you are looking for.
How can we help?
What is the dress code in the office?
How many days holiday am I entitled to?
Will I attend a company induction day?
What training will I receive?
When will I receive my first pay and what date is our salary paid?
If your query is more specific to your first day or the team you're joining, your new line manager should be able to answer these. The addresses of our offices can be found below:
Recruitment@aiglife.co.uk
If you have any further questions that are not answered in this document, please send them across to .
Contact
Reigate
AIG Life Limited The Omnibus Building Lesbourne Road Reigate RH2 7JR
AIG Life Limited The AIG Building 58 Fenchurch Street London EC3M 4AB
London
What checks do AIG Life carry out on new employees?
the dress code is smart casual, with dress down on Fridays. Jeans with shirts or more casual tops are fine but we ask employees to avoid wearing big prints or logos. we've adopted a 'business-casual’ dress code however if you have external meetings that require you to dress smarter, please adhere to this where appropriate. , if there's a particular day we require you to dress smartly you'll be informed in advance.
In both locations
In London
In Reigate
The holiday year runs from January to December. The standard entitlement is 25 days rising to 26 days after 5 years' service, plus Bank Holidays. For some more senior roles, the holiday entitlement is 27 days rising to 29 days after 5 years' service.
You'll receive an invitation to a compulsory HR induction day within your first two months of joining the business. This is then followed by two further sessions on AIG Life Products and an Actuarial session on 'How the business makes money'.
The training is dependent on the department you join, and your manager will provide you with an overview of this when you start with us. Training on the business in general will be provided in the above HR induction day.
, unless this falls on a weekend or bank holiday. If this is the case, you'll be paid on the nearest working day before. Your first pay will be pro-rated based on your start date. Providing you join before the 19th of the month and you've completed all steps of the onboarding portal, you should receive your first pay that month.
24th of each month
Payday at AIG Life is the
As a financial services organisation, we are required to conduct pre-employment checks on all of our employees. These checks will include a UK right to work check, a credit check and a DBS check, amongst other things.
