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Experience the Difference
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Project Team & Process
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Intro
Connecting People, Place, & Purpose
Experienced Team & Process
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EXPERIENCE THE DIFFERENCE
An Experienced Partner, Alfred Williams & Company
Market Understanding
Trusted Feedback
Lasting Relationships
Community Engagement
Our roots run over 156 years deep. We ask questions, listen, and work diligently to understand your world. Backed by our partner’s in-depth research and resources, we approach every client with a consultative approach and a goal of building a long-term partnership.
Alfred Williams & Company has been ranked #1 in Customer Service Satisfaction out of 48 MillerKnoll Dealers for the past 10 years running. The Customer Satisfaction Index is based on surveys sent by a third party to our customers at the completion of each project.
As a large dealer in the Triangle, Alfred Williams & Company has been partnered with our key partners for over 60 years. The longevity of this partnership is unique to the Raleigh market.
Our leadership and employees recognize the value of community engagement and its impact on the places we call home. Our support of charitable, professional, educational, health and human services, arts, and other non-profit organizations reflect who we are and what matters most, including Girls and Boys Club, Wake Ed Partnership, Broughton SouthLight in the Raleigh market.
For over 155 years Alfred Williams & Company (AWC) has been driven by smart, creative, and talented people. We are a team of problem solvers who work with you to enable your organization’s purpose by delivering a workplace that supports the health and well-being of your people — today and in the future.
The Power of a Collective
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Elevate Your Experience
Exceptional outcomes that: • Are completed on Time, on Budget, on Brand • Support productivity & profitability • Enable client & employee satisfaction • Optimize workplace flexibility • Celebrate ESG Initiatives (Environmental, Social, Governance)
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A space that: • Supports your company culture & reflects your brand • Enables talent recruitment and retention • Encourages teamwork, innovation and focus • Is technology-enabled
Elevate Your Space
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A team who: • Listens and understands your needs • Provides workplace research & insight • Shares your values • Designs a plan that reflects your vision • Eliminates challenges before they occur • Demonstrates proven results • Values partnerships and makes work fun
Engage a Team You Trust
ELEVATE YOUR EXPERIENCE
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Built environments shouldn’t be static. We build dynamic spaces that adapt and evolve in response to changing needs. Spaces built with DIRTT’s construction system are customizable for Day One and adaptable on Day Two and beyond.
Deliver a well-designed space that achieves your clients' aesthetic and functional objectives – on time and on budget.
Space Matters. Leverage tailored recommendations to fulfill your clients’ corporate culture, budget and design preferences.
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MillerKnoll's Family of Brands
The design possibilities are exponentially greater when you work with MillerKnoll, which offers the most comprehensive portfolio of furniture products and accessories in the industry. Its collective of leading design brands pairs artful, problem-solving design with a streamlined experience. That means greater efficiency and less risk than if you were dealing with multiple vendors. In additional to the MillerKnoll collective of brands, we have access to 250+ additional manufacturers ranging from commercial, to retail, to hospitality, and beyond. This allows us to provide our clients with various options in a range of price categories and styles. Throughout our design process, we will work together with Gensler to curate a unique furniture package and choose manufacturers that best fit your needs and overall design aesthetic.
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DESIGN WITH IMPACT
Product Design
Knowledge + Research
Reliability + Warranty
Purpose + Values
MillerKnoll’s American-made manufacturing strategy is a cornerstone of the company, sourcing 85% of our products domestically. Since 1923, MillerKnoll has consistently secured customers with innovative solutions that solve the problems of today while ensuring compatibility with the anticipated needs of the future.
Innovation demands investment. MillerKnoll spent approximately 3% of our annual sales volume on research and development efforts in fiscal year 2020, or $74.0 million in real dollars. This approach fuels their portfolio of pioneering products and award-winning innovations that solve problems for people at home and at work.
On day three after placing an order, MillerKnoll will provide the day and time the product will arrive with 97% accuracy. The MillerKnoll Warranty is our promise that we stand behind the quality of their product. With limited exceptions, our products are covered by a 12 year, 3-shift. All parts and labor included.
As we live our purpose—design for the good of humankind—we’re guided by a concise set of core values, which inform the way we lead, the way we see one another, and the way we work together. We invite you to learn more about our values and join us in contributing to a more equitable society and a healthier planet.
MillerKnoll believes that trust is earned over time with hard work and strategic investments. The factors that set MillerKnoll Group apart today have one thing in common: we’ve been honing them for decades.
OUR VALUE PROPOSITION
Workplace Innovation & Optimization Services
Post Occupancy Surveys
Space Utilization
Employee Focus Groups
Change Management
Our Strategy Team will conduct a post occupancy survey 6 months after project completion. The survey will address space effectiveness, employee sentiment, workplace utilization and team dynamics. Results will be summarized and provided to the ACHC leadership team.
6 months after project completion, our team will conduct an onsite study to assess how employees are using the space. The assessment will note any under-utilized spaces and provide recommendations to improve utilization.
To ensure your people make the most of their new workplace, our team will conduct focus groups. The focus groups can cover workplace etiquette, hybrid policies, and team dynamics.
Change isn’t easy and we want to support you with the tools and resources to ease the pain. Our team can provide suggestions for space policies, welcome to your workstation training, and virtual walkthroughs of your space to get your people excited about your workplace change.
Our Strategy & Ideation Team at Alfred Williams & Company provides a full suite of engagements and visualization services to help you optimize your workplace and employee engagement. The following resources are at your disposal before, during, and after project completion.
Total value of $22,000 in services included free of charge upon full award
Forward Thinking and Future Proofing
See below for an innovative solution that highlights MillerKnoll products' flexibility
Project Process
Project Team
Experienced Team
Julie joined Alfred Williams & Company in 2001 after 12 years in residential interiors and operations management. Specializing in strategic partnership and relationship development, she is an effective listener, hearing the client’s message and developing a plan to meet those objectives. Her passion is creating, empowering, and managing the cross-functional team that will deliver solutions, regardless of the opportunity. Julie’s goal is the seamless integration of her team with the client’s team whether that is through corporate real estate, facilities, sourcing and procurement, asset and inventory management or via the client’s architectural and engineering partners. Known for driving successful team engagements, Julie loves the challenge of meeting the diverse needs of Alfred Williams & Company’s strategic partners.
Andrea has 22 years of account management, project management and client service experience with Alfred Williams & Company supporting Fortune 500 strategic partner accounts. Her experience in the IT sales and project management arena prior to joining Alfred Williams & Company has made her an invaluable asset to her clients and team. Always ready to find a solution, Andrea is dedicated to customer satisfaction-on time and on budget.
Nate has been with Alfred Williams & Company for 25 years working in project and installation management. As your Project Manager, He is responsible for field verifying sites, preparing project schedules, scheduling truck deliveries, attending construction meetings, coordinating work with subcontractors and general contractors, supervising installation crews, and performing walk-throughs with clients. His responsibilities also include the creation of timelines to complete specific tasks, punch list generation and completion, and scheduling departmental moves.
As a member of our Customer Administrative team at Alfred William’s & Company, Gabriellia’ s career is dedicated to customer service and the customer experience. She is responsible for processing orders and following them through from beginning to end paying close attention to product details, shipping, and deadlines. With a commitment to open communication, Gabriellia works to ensure all phases of the order placing process run smoothly and are handled with the highest standard of customer care in mind. She values teamwork, creative solutions, and the success of all parties involved.
Jamie Dyer graduated with a bachelor’s degree in Interior Design from East Carolina University and is LEED certified. She has been with Alfred Williams & Company for seventeen years and has over twenty years’ overall industry experience.
As the Market President for Alfred Williams & Company in Raleigh, Montgomery Morris leads sales, interior design, customer service and business development for the Triangle region and eastern North Carolina. Previously Director of Market Development for Charlotte and the Triad, Montgomery brings eight years of related experience to the position. Having recently moved to Raleigh, Montgomery’s community and professional leadership has included service as a Board Member of the FreeMoreWest Economic Development board in Charlotte, N.C. and active membership in the Bridge Foundation. He is a 2021 graduate of Leadership Greensboro. A Columbia, South Carolina native, Montgomery is an alumnus of North Carolina State University, enthusiastic about his return to the region.
EXPERIENCED TEAM
Julie Kimball Account Manager Alfred WIlliams & Company
Andrea Finch Account Manager Alfred Williams & Company
Nate Fleming Project Manager Alfred Williams & Company
Gabriellia Lorenzo Customer Administrator Alfred Williams & Company
Jamie Dyer Interior Designer Alfred Williams & Company
Montgomery Morris Market President Alfred Williams & Copmany
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"Project Team" or "Your Experienced Team from Start to Finish?"
PROJECT PROCESS
Project Process | Project Timeline
+ Award of Contact + Project Team Meeting, including MillerKnoll + Project Leader and Executive Sponsor + Confirm project fundamentals, roles & responsibilities, set cadence for meetings and communication + Identify key milestones and checkpoints
Project Kick-Off
+ Create block landscape plans + Take field measurements + Create preliminary typicals & space plan + Coordinate power & data requirements + Check plan for code compliance + Assist in fabric & finish selection
Programming & Space Planning
+ Confirm fabrics & finishes + Create final typicals & space plan + Submit drawings, fabrics & finishes for client approval + Create specifications & pricing for verification + Verify furniture counts, specifications & pricing + Create proposal for client sign-off
Final Selection & Verification
+ Obtain proposal sign-off & deposit + Place order + Develop install-ready plans + Begin product acknowledging & tracking
Sign Off & Order Placement
+ Direct & inform vendors + Coordinate with building and other trades, + Track project milestones + Participate in construction meetings + Communicate project details to internal & external team + Complete pre-installation site visits + Determine crew size & schedule installation
Project Implementation
+ Just-in-Time Manufacturing Track manufacturing progress + Provide loading & shipping requirements schedule shipments & deliveries. Minimal/Bulk Packaging + Track for on-time delivery, Receive & inspect shipments, Strip product & prep for delivery
Manufacturing, Shipping & Receiving
+ Stage & deliver furniture to site on carts, Just-in-Time Installation + Provide on-site installation supervision, Document installation progress, Implement change orders + Continue coordination with other trades, Ensure punch resolution
Delivery & Installation
+ Fulfill end-user requirements, Oversee follow-up orders + Perform service and warranty work, Complete move, add, change requests, Support min/max inventory requirements + Consolidated invoicing to agreed standards + Post project evaluation call with entire team
Day 2 Services
Proposed Solutions
Pricing Spreadsheets
Floorplans