BRINGING YOUR VISION TO LIFE
WELCOME
A welcome message from our Chairman & CEO
Dear Meredith and Mark, On behalf of Alfred Williams & Company and MillerKnoll, we’d like to thank you for the opportunity to participate in the furniture and services RFP for ACHC’s Headquarters. It has been an absolute pleasure working with you and the greater ACHC team over the past 3-4 years, as we have provided tailored solutions to meet your client’s needs. Having had the opportunity to collaborate closely with HagerSmith, Legacy Real Property Group, and ACHC, we have been continually impressed by the teams’ vision, attention to detail, and clear communication. As we look towards the future, we are excited about the prospect of continuing this partnership and embarking on new ventures together. Your familiarity with our team's capabilities, our shared dedication to excellence, and the positive working dynamic we have cultivated all contribute to a seamless and productive collaboration that we believe makes us the right partner for this incredibly exciting headquarters project. We ourselves are embarking on a new and exciting frontier in a complete remodel and renovation of our headquarters. Like ACHC we share excitement around ushering in a new workplace that supports our people in the future of work. In our response, we have three key messages that we believe make Alfred Williams & Company the right choice. Our people and experienced team, our value proposition, and our ability to help the greater team visualize your space as we continue to work towards designing the Headquarters for ACHC. People – Our experienced team is poised to build on the great experiences of the last few years by creatively coming up with ideas to repurpose, reuse, resell your previous investments, drive innovation, and help continue to ensure ACHC’s ability to engage employees and attract and retain talent. We believe that both our core team, and workplace optimization teams are equipped to support those efforts both locally and across the country. Value Proposition – On page 5 we’ve highlighted workplace optimization offerings that we believe will drive value in ways that differentiate Alfred Williams & Company. Please do not hesitate to reach out with any questions or if you’d like to further review any of these offerings. Visualization – On the first page, we’ve created a virtual flythrough that brings HagerSmith’s incredible vision for the ACHC HQ to life. We welcome the opportunity to work together with the team to update this incredible tool to reflect the appropriate flooring selections, finishes, and wall coverings to truly reflect what the space will look like. Thank you once again for entrusting us with your furniture needs and for being an integral part of our journey. We eagerly anticipate the opportunity to create more remarkable spaces and memorable experiences with you in the coming months and years. Please feel free to reach out to Julie Kimball at 336-669-3051 if you have any questions you'd like to discuss. We are always here to listen and collaborate. Best Regards,
08.11.23
Julie Kimball Account Manager Alfred Williams & Company 919-459-3233 jkimball@alfredwilliams.com
Andrea Finch Account Manager Alfred Williams & Company 336-369-8222 afinch@alfredwilliams.com
Intro
Connecting People, Place, & Purpose
Experienced Team & Process
Furniture Solutions
Montgomery Morris Market President Alfred Williams & Company 919-459-2224 mmorris@alfredwilliams.com
HELLO
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Credit on Final Invoice As a sign of commitment to the partnership between ACHC and Alfred Williams & Company, we are offering a 2% credit on your total project spend for the new headquarters expansion. This credit will be applied to all products and services provided by Alfred Williams & Company, including the products and services not captured in this RFP response. ACHC will be eligible for the credit with a 50% deposit paid
Workplace Innovation and Optimization Our Workplace Innovation and Optimization Team provides a suite of services that help you optimize your workplace and attract and retain talent in an ever-changing world. By performing post occupancy surveys, space utilization, employee focus groups, and change management, we can ensure that ACHC workplace remains relevant and maximizes employee engagement. Alfred Williams & Company is offering these services at no additional cost to ACHC with full award. An estimated service offering of $22,000. See page 10 for more details on the AWC Workplace Innovation and Optimization Team.
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EXECUTIVE SUMMARY/VALUE PROPOSITION
ACHC Team,
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Alfred Williams & Company and our manufacture partners are committed to making sure that ACHC gets the best possible pricing on workstations and beyond to which we are committing a price list and discount hold through September of 2024. Additionally, we believe that we can bring value through three offerings in commitment to our past, present, and future partnership with ACHC. Those items include creative value-engineered ideas and offerings, additional and ongoing services at no additional charge, and a 2% credit on your final invoice based on all products and services provided by Alfred Williams & Company. Highlighted below, we have focused our offer in three areas:
Value Engineering and Forward Thinking We are constantly thinking about ways and opportunities be good stewards of ACHC’s budget and protect your initial investment made in purchasing quality MillerKnoll products. Knowing the importance of cost-efficiencies we have provided a value-engineered alternate for your consideration by making some minor tweaks to the specifications. Major savings can be unlocked both through product specifications and the possibility of reusing existing products that ACHC has invested in over the years. Our value-engineered solution could save an estimated total of $72,000. Reusing your existing products will always stretch your budget farther than reselling those items for pennies on the dollar. Thinking ahead, we’ve come up with a strategy and some ideas to reuse existing products to create an updated and consistent private office typical with reused storage, a blended workstation solution all by reusing storage, and a number of items that we’ve already started to come up with design considerations to be implemented into your new HQ. Even without the Value Engineered solution to coordinate, we estimate a potential minimum total savings of $65,000, depending on the real estate decisions surrounding your existing products.
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RFP RESPONSE FOR ACHC
MENU
Why AWC MillerKnoll Partnership Workplace Innovation & Optimization Services
Project Team Additional Resources Project Process Dedicated Team Programming Solutions Budget Control Tool Sign Off & Order Entry Product Warranty Canvas Office Landscapes
Furniture Typical A Furniture Typical VE Pricing Spreadsheets
The Power of a Collective
EXPERIENCE THE DIFFERENCE
An Experienced Partner, Alfred Williams & Company
Market Understanding
Trusted Feedback
Lasting Relationships
Community Engagement
Our roots run over 155 years deep. We ask questions, listen, and work diligently to understand your world. Backed by our partner’s in-depth research and resources, we approach every client with a consultative approach and a goal of building a long-term partnership.
Alfred Williams & Company has been ranked #1 in Customer Service Satisfaction out of 48 MillerKnoll Dealers for the past 10 years running. The Customer Satisfaction Index is based on surveys sent by a third party to our customers at the completion of each project.
As a large dealer in the Triangle, Alfred Williams & Company has been partnered with our key partners for over 60 years. The longevity of this partnership is unique to the Raleigh market.
Our leadership and employees recognize the value of community engagement and its impact on the places we call home. Our support of charitable, professional, educational, health and human services, arts, and other non-profit organizations reflect who we are and what matters most, including Girls and Boys Club, Wake Ed Partnership, Broughton SouthLight in the Raleigh market.
+ Space Planning + Budgeting + Project Management + Delivery & Installation + Move, Add, & Change Services
+ Asset Inventory Management + Decommissioning + Sound Masking + Leasing and Finance Solutions + Art Consulting
For over 155 years Alfred Williams & Company (AWC) has been driven by smart, creative, and talented people. We are a team of problem solvers who work with you to enable your organization’s purpose by delivering a workplace that supports the health and well-being of your people — today and in the future.
DESIGN WITH IMPACT
Product Design
Knowledge + Research
Reliability + Warranty
Purpose + Values
MillerKnoll’s American-made manufacturing strategy is a cornerstone of the company, sourcing 85% of our products domestically. Since 1923, MillerKnoll has consistently secured customers with innovative solutions that solve the problems of today while ensuring compatibility with the anticipated needs of the future.
Innovation demands investment. MillerKnoll spent approximately 3% of our annual sales volume on research and development efforts in fiscal year 2020, or $74.0 million in real dollars. This approach fuels their portfolio of pioneering products and award-winning innovations that solve problems for people at home and at work.
On day three after placing an order, MillerKnoll will provide the day and time the product will arrive with 97% accuracy. The MillerKnoll Warranty is our promise that we stand behind the quality of their product. With limited exceptions, our products are covered by a 12 year, 3-shift. All parts and labor included.
As we live our purpose—design for the good of humankind—we’re guided by a concise set of core values, which inform the way we lead, the way we see one another, and the way we work together. We invite you to learn more about our values and join us in contributing to a more equitable society and a healthier planet.
MillerKnoll believes that trust is earned over time with hard work and strategic investments. The factors that set MillerKnoll Group apart today have one thing in common: we’ve been honing them for decades.
OUR VALUE PROPOSITION
Workplace Innovation & Optimization Services
Post Occupancy Surveys
Space Utilization
Employee Focus Groups
Change Management
Our Strategy Team will conduct a post occupancy survey 6 months after project completion. The survey will address space effectiveness, employee sentiment, workplace utilization and team dynamics. Results will be summarized and provided to the ACHC leadership team.
6 months after project completion, our team will conduct an onsite study to assess how employees are using the space. The assessment will note any under-utilized spaces and provide recommendations to improve utilization.
To ensure your people make the most of their new workplace, our team will conduct focus groups. The focus groups can cover workplace etiquette, hybrid policies, and team dynamics.
Change isn’t easy and we want to support you with the tools and resources to ease the pain. Our team can provide suggestions for space policies, welcome to your workstation training, and virtual walkthroughs of your space to get your people excited about your workplace change.
Our Strategy & Ideation Team at Alfred Williams & Company provides a full suite of engagements and visualization services to help you optimize your workplace and employee engagement. The following resources are at your disposal before, during, and after project completion.
Total value of $22,000 in services included free of charge upon full award
Forward Thinking and Future Proofing
See below for an innovative solution that highlights MillerKnoll products' flexibility
Project Process
Project Team
Julie joined Alfred Williams & Company in 2001 after 12 years in residential interiors and operations management. Specializing in strategic partnership and relationship development, she is an effective listener, hearing the client’s message and developing a plan to meet those objectives. Her passion is creating, empowering, and managing the cross-functional team that will deliver solutions, regardless of the opportunity. Julie’s goal is the seamless integration of her team with the client’s team whether that is through corporate real estate, facilities, sourcing and procurement, asset and inventory management or via the client’s architectural and engineering partners. Known for driving successful team engagements, Julie loves the challenge of meeting the diverse needs of Alfred Williams & Company’s strategic partners.
Andrea has 22 years of account management, project management and client service experience with Alfred Williams & Company supporting Fortune 500 strategic partner accounts. Her experience in the IT sales and project management arena prior to joining Alfred Williams & Company has made her an invaluable asset to her clients and team. Always ready to find a solution, Andrea is dedicated to customer satisfaction-on time and on budget.
Nate has been with Alfred Williams & Company for 25 years working in project and installation management. As your Project Manager, He is responsible for field verifying sites, preparing project schedules, scheduling truck deliveries, attending construction meetings, coordinating work with subcontractors and general contractors, supervising installation crews, and performing walk-throughs with clients. His responsibilities also include the creation of timelines to complete specific tasks, punch list generation and completion, and scheduling departmental moves.
As a member of our Customer Administrative team at Alfred William’s & Company, Gabriellia’ s career is dedicated to customer service and the customer experience. She is responsible for processing orders and following them through from beginning to end paying close attention to product details, shipping, and deadlines. With a commitment to open communication, Gabriellia works to ensure all phases of the order placing process run smoothly and are handled with the highest standard of customer care in mind. She values teamwork, creative solutions, and the success of all parties involved.
Jamie Dyer graduated with a bachelor’s degree in Interior Design from East Carolina University and is LEED certified. She has been with Alfred Williams & Company for seventeen years and has over twenty years’ overall industry experience.
As the Market President for Alfred Williams & Company in Raleigh, Montgomery Morris leads sales, interior design, customer service and business development for the Triangle region and eastern North Carolina. Previously Director of Market Development for Charlotte and the Triad, Montgomery brings eight years of related experience to the position. Having recently moved to Raleigh, Montgomery’s community and professional leadership has included service as a Board Member of the FreeMoreWest Economic Development board in Charlotte, N.C. and active membership in the Bridge Foundation. He is a 2021 graduate of Leadership Greensboro. A Columbia, South Carolina native, Montgomery is an alumnus of North Carolina State University, enthusiastic about his return to the region.
EXPERIENCED TEAM
Julie Kimball Account Manager Alfred WIlliams & Company
Andrea Finch Account Manager Alfred Williams & Company
Nate Fleming Project Manager Alfred Williams & Company
Gabriellia Lorenzo Customer Administrator Alfred Williams & Company
Jamie Dyer Interior Designer Alfred Williams & Company
Montgomery Morris Market President Alfred Williams & Copmany
Hover over each image to learn more!
Jade Franklin is the Vice President of Strategy at Alfred Williams & Company. In her role, Jade works with clients to align their business goals with their workplace needs. She is also host of the Work Points Podcast. Jade joined Alfred Williams & Company after a successful 16 year career at Knoll (now MillerKnoll) in sales, business development and workplace strategy. In addition to her work with clients, Jade regularly speaks at industry events about future of work, hybrid work and employee experience.
As a Workplace Strategist for MillerKnoll, Hadley draws on her 15 years’ experience in Design and Sales to help her clients uncover the unique needs of their organization, developing purpose-driven strategies that enable employees to do their best work. During her time at MillerKnoll Hadley has held various positions, allowing her to see the industry from multiple perspectives. Whether working with small businesses that are investing in their first workplace or crafting a cohesive strategy for multinational fortune 100 companies, she takes a human-centered approach to generating positive organizational change through research, change management, and design.
Hana’s passion is helping her clients create inspiring workplaces which empower their people to do their best work. Her 12 years of experience in the contract furniture industry has enabled her to become a valuable resource to her clients through all aspects of a project and thereafter. Hana will ensure your vision will be successfully translated through the cornerstone components that comprise a project: aesthetics, budget, sustainability, and longevity.
Julia Neese joined the AWC team in 2019 as a Healthcare Designer before becoming the Design Manager in 2021. A graduate of Appalachian State University, Julia worked at A+D firms as both a designer and a project manager prior to joining AWC. Julia supports the AWC design team so they can focus on providing the best possible results for their clients. She believes strongly in teamwork, creativity, and the continued professional growth of her team.
Additional Resources at your Disposal
Julia Neese, NCIDQ Design Manager Alfred Williams & Company
Jade Franklin Vice President, Strategy Alfred Williams & Company
Hadley Lord, LEED AP Workplace Strategist MillerKnoll
Hana Dorani Client Development Executive MillerKnoll
Kara Murphy is an Account Manager at Alfred Williams & Company. She has been an integral part of the AWC team for eight years and brings 10 years of commercial interiors industry experience to her clients. She began her career in the furniture industry as an Interior Designer and holds a degree in Interior Design from East Carolina University. Kara’s extensive design experience allows her to work closely with her customers to bring their vision to life through product and finish selection. Her successful engagements range from small and medium businesses to Fortune 500 companies. Kara is also a member of NAIOP and serves as a Developing Leaders Board Member.
PROJECT PROCESS
Project Process | Project Timeline
+ Award of Contact + Project Team Meeting, including MillerKnoll + Project Leader and Executive Sponsor + Confirm project fundamentals, roles & responsibilities, set cadence for meetings and communication + Identify key milestones and checkpoints
Project Kick-Off
+ Create block landscape plans + Take field measurements + Create preliminary typicals & space plan + Coordinate power & data requirements + Check plan for code compliance + Assist in fabric & finish selection
Programming & Space Planning
+ Confirm fabrics & finishes + Create final typicals & space plan + Submit drawings, fabrics & finishes for client approval + Create specifications & pricing for verification + Verify furniture counts, specifications & pricing + Create proposal for client sign-off
Final Selection & Verification
+ Obtain proposal sign-off & deposit + Place order + Develop install-ready plans + Begin product acknowledging & tracking
Sign Off & Order Placement
+ Direct & inform vendors + Coordinate with building and other trades, + Track project milestones + Participate in construction meetings + Communicate project details to internal & external team + Complete pre-installation site visits + Determine crew size & schedule installation
Project Implementation
+ Manufacturing Leadtime: 4-6 weeks + Track manufacturing progress + Provide loading & shipping requirements + Schedule shipments & deliveries + Minimal/Bulk Packaging + Track for on-time delivery + Receive & inspect shipments + Strip product & prep for delivery
Manufacturing, Shipping & Receiving
+ Installation duration will vary based on project scope + Stage & deliver furniture to site on carts, Just-in-Time Installation + Provide on-site installation supervision, Document installation progress, Implement change orders + Continue coordination with other trades, Ensure punch resolution
Delivery & Installation
+ Fulfill end-user requirements, Oversee follow-up orders + Complete service and warranty work + Complete move, add, change requests + Support min/max inventory requirements + Consolidated invoicing to agreed standards + Post project evaluation call with entire team + Installation duration will vary based on project scope
Day 2 Services
Your Dedicated Team from Start to Finish
DESIGN PROCESS
Programming + Design | Programming of Solution Details
During the programming stage, your Account Managers, Julie Kimball and Andrea Finch, and Designer, Jamie Dyer, will be collaborating with HagerSmithDesign to bring ACHC's vision to life. We will revise furniture plans and pricing, as well as confirm fabric and finish selections. Your project team will create an image gallery of final furniture selections with fabrics and finishes to review with ACHC and HagerSmithDesign.
Programming + Design | Budget Control Tool
During the design process, the budget spreadsheet is used as a tool to allocate resources to different categories of the floorplate, such as workstations, private offices, conference rooms, training, cafe, etc. Each category has its own subtotal to keep the total amount on budget. It shows what the impact would be on a product decision to the overall budget. We will work with the ACHC team and HagerSmithDesign to make sure allocated resources are being used in the areas of the floorplate that ACHC find most important to their HQ.
Bases of Design
Alternate Solution
List Price Total: $14,433.00
List Price Total: $6,721.00 46.5% TOTAL SAVINGS
Total Cost: $251,350 Budget: $215,000 Alternative Solution Savings: $225,000
Sign Off + Order Entry | Phased Project Plan
Once the final furniture selection has been signed off by the ACHC team, project installation planning begins. Your account manager, designers, project managers, & customer admin meet together to plan the best installation plan based on the design, order entry, & installation schedule. This information is further used by your project team for order entry. On the right is an example of a phased installation plan that is used during the design, order entry, and installation.
Day 2 Services | Service Structure & Warranty
Alfred Williams & Company works closely with the project team to develop a post occupancy process that meets the needs of ACHC. Our goal is to offer a variety of ways to communicate to end-users with the information needed to be productive in their space. TYPICAL SERVICE STRUCTURE - Non-emergency request: response within 48 hours, technician on site within 5 business days - Emergency request: response within 4 hours, technician on site within 1 business day - General Rates for service team members are provided for reference and negotiable by need of customer. WARRANTY OVERVIEW Alfred Williams & Company will administer all claims to manufacturers per their warranty. The ACHC team will have their own custom email address to report any service or maintenance request. Our project management team will respond with an outline on how the request will proceed & provide a timeline.
Workrite Ergonomics Warranty Information
Herman Miller Warranty Information
BRC Terms and Conditions of Sale & Warranty
Click to learn more!
Herman Miller | Canvas Office Landscapes
Canvas Office Landscape is our largest and most agile platform of furniture products. Its breadth lets organizations express who they are while addressing all their workplace needs—from private office to open plan. Canvas is highly adaptive in performance, so it combines in many ways to help people do their work now and when it changes. And because Canvas is beautifully cohesive in design, it looks good wherever it’s used.
We designed Canvas to be adaptive. At its core is a kit of parts that combine interchangeably, giving organizations a powerful tool to manage change. Products used in one area of the floorplate today can migrate to another tomorrow, promoting reuse.
Highly Adaptive in Performance
Canvas lets organizations create diverse settings that share the same design language. Attention to detail, clean lines, and a unified aesthetic all contribute to an appearance that complements a mix of products in one space or across the office.
Beautifully Cohesive in Design
- Canvas is now Herman Miller’s largest systems product line (annual volume) - Canvas has an installed base of over 2,000,000 workstations - 59% of all fortune 500 companies have purchased Canvas
Canvas Office Landscape addresses work activities across the office—from individual, focused work to collaborative interactions. Whatever the nature of the work, Canvas has the platform of products to give people what they need to excel at what they do.
Industry-Leading Scope
MillerKnoll | Financial Solutions
When they have a workplace that connects and inspires them, they contribute their best work. We’ve partnered with LEAF Commercial Capital, Inc. to bring you MillerKnoll Financial Solutions. LEAF’s expertise in financing combined with our knowledge of work can give you an office that puts your people in the best position to drive success.
People Drive Business Forward
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100% financing We finance your whole project, including installation, shipping, and more.
2.
Maximize capital Your monthly payments do not affect your established line of credit, cash reserves, or require a compensating deposit balance. You have more capital for your business.
3.
Inflation friendly As costs go up over the term of your contract, you pay the same rate as when you began. That stretches your dollars and gives you more access to the cash in your business.
4.
Cash flow flexibility Tailoring payment terms and structures to match unique needs, such as seasonality, expansion plans, or revenue cycles, lets you get more out of your space and your budget.
5.
Accounting benefits Balance sheet considerations, such as operational versus capital expenditures, are important decisions when investing in your business. We help you design a financing solution that best fits your accounting and tax requirements.
6.
Payment terms Terms can range from 12 to 72 months with flexible end-of-term options. Extend the term to six years to lower your monthly payment.
7.
Payment structures Schedule your payment to match your cash flow. Make a lower payment initially and structure future payments to grow as your company’s revenue increases or business cycles require.
8.
End-of-term options You can own the equipment with a $1.00 Purchase Option. Or with a True Lease, you have the option to own or return the furniture at the end of the term, with an affordable payment during the term. Also, you can extend your lease month-to-month for a specified period of time.
9.
Add-on options With any of our options, you can add new MillerKnoll furniture at any time with a simple increase to your monthly payment. Your office can grow as your business does.
10.
Fast and focused Your personal financial specialist works directly with you and can provide credit decisions in hours. Same-day approvals are typical. We use our online tool to estimate payments in seconds. The minimal time required to complete our straightforward documents gives you more time to get on with your work.
Download Link to Sample Proposal
Proposed Solutions
Pricing Spreadsheets
Floorplans
Value Engineered Alternate for you Consideration
Furniture Typical A
Workstation Typical A
Value Engineered Alternate for your Consideration
Workstation Typical VE
Furniture Typical VE
Floorplan | Proposed
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Download Link to AutoCAD
Download Link to PDF
Furniture Submittal
Download Link to AWC Terms and Conditions
Value Engineered for your Consideration
Download Link to Workrite Cable Management Cut Sheet
Download Link to JIBE Monitor Arms Cut Sheet
Download Link to Manhattan Tower Spec Sheet
Download Link to Workrite Warranty
Download Link to Workrite Power Modules Cut Sheets
Download Link to BRC Tall Storage Cut Sheets
Additional Resources
