69th Floor
70th Floor
WORKPLACE POLICIES & FAQ
Explore Hudson Yards
Hello
At Truist, our purpose is to inspire and build better lives and communities. And we do this through real, unwavering care. This interactive website is your go-to resource for navigating and understanding your new workplace. Here you’ll find essential information about your workplace, guidelines and community amenities designed to enhance your workplace experience and foster a collaborative, productive, and caring work environment. Take the time to explore the various features that make Truist Hudson Yards a workplace where you can thrive.
Truist Hudson Yards
PRIVATE OFFICEs
VISITOR OFFICEs
WORKSTATIONS
TRADER DESKS
trust TEAM ROOM
HUDDLE ROOMS
WELLNESS ROOM
mOTHER'S ROOM
COMMUNITY CENTER
PANTRY
LOCKERS
flex space
PRINT/COPY/MAIL
69th floor
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PRIVATE OFFICES
VISITOR OFFICES
TRUST TEAM ROOM
meeting ROOMS
MOTHER'S ROOMS
PRINT/COPY
MIDTOWN VIEWS
PUBLIC SQUARE & GARDENS
RIVER VIEWS
FLATIRON DISTRICT VIEWS
WEST & RIVER VIEWS
DOWNTOWN VIEWS
RESILIENCE
INNOVATION
BUILD
EMPOWER B
EMPOWER A
CLICK ON play icons to view the space
WEALTH / CRE / MISC / PUBLIC
CIB - EQUITY RESEARCH
CIB - PUBLIC SALES & TRADING
VISION
MICRO MARKET
MAIL ROOM
EAST VIEW
SOUTHEAST VIEW
SOUTH VIEW
SOUTHWEST VIEW
WEST VIEW
NORTHEAST VIEW
NORTHWEST VIEW
NORTH VIEW
Locker Instructions
Pantry Corridor and Cell Phone Lockers
Outside West Conference Rooms Lockers
PRIVATE OFFICE FEATURES:
- Height adjustable worksurface - Ergonomic, high performance task seating - Fabric tackboard and magnetic glassboard - Storage for personalization, paper, and work tools - Dual monitor arms and desktop power access - Coat hook - Upholstered guest seating
FLOORPLAN
click here to play task chair adjustment video
ETIQUETTE:
Compliance: Prior to leaving, remove all information from desktop monitors. Standard Practice: Please do not remove the keyboard and mouse from the office.
VISITOR OFFICE FEATURES:
- Height adjustable worksurface - Ergonomic, high performance task seating - Fabric tackboard - Coat hook - Storage for paper and work tools - Dual monitor arms and desktop power access
visitor OFFICES
Reservation Policy: Visitor offices are reservable through Truist WRS. Cleanliness: Please remove all belongings at the end of your reservation. Compliance: Prior to leaving, remove all information from desktop monitors. Standard Practice: Please do not remove the keyboard and mouse from the office.
WORKSTATION FEATURES:
- Height adjustable worksurface - Ergonomic, high performance task seating - Privacy screen - Mobile storage with cushion for paper and work tools - Dual monitor arms and desktop power access
Noise Control: Please use headphones for virtual calls and refrain from taking calls on speakerphone. Standard Practice: Please do not remove the keyboard and mouse from the workstation.
TRADER DESK FEATURES:
- Height adjustable worksurface - Ergonomic, high performance task seating - Privacy screen - Mobile storage with cushion for paper and work tools - Monitor support for 6 monitors - Desktop power access - Cell phone lockers conveniently located near workstations
Noise Control: Please use headphones for virtual calls and refrain from taking calls on speakerphone. Compliance: Clear all information from monitors when not at desk. Cell phones should be placed in nearby lockers. Standard Practice: Please do not remove the keyboard and mouse from the workstation.
TRUST TEAM ROOM FEATURES:
- Height adjustable desk - Ergonomic, high performance task seating - Mobile storage with cushion for paper and work tools - Dual monitor arms and desktop power access
trust team room
MEETING ROOM FEATURES:
- Conference table with integrated, desktop power access - Ergonomic seating - Wall mounted monitor for display and video conferencing - Bench seating and laptop tables for additional seating (west side conference rooms)
MEETING rooms
Reservation Policy: Reservable through Truist WRS Cleanliness: At the end of your meeting, please remove all belongings (documents,food, etc.), erase whiteboards and leave room in clean condition. Compliance: Prior to leaving Meeting Rooms, clear all information from monitors and log out of video conference or Clickshare presentation.
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HUDDLE ROOM FEATURES:
4-Person Huddle: Meeting table with integrated, convenience power, ergonomic task seating, wall mounted monitor for video conferencing 2-Person Huddle: Meeting table, ergonomic task seating, wall mounted monitor for video conferencing Lounge Huddle: high- back lounge seating with swivel base, laptop tables, side table
HUDDLE rooms
Reservation Policy: Reservable through Truist WRS Cleanliness: At the end of your meeting, please remove all belongings (documents, food, etc), erase whiteboards and leave room in clean condition.
FOCUS ROOM FEATURES:
- High back, upholstered seating with swivel base - Height adjustable laptop tables - Side table
FOCUS rooms
Reservation Policy: Reservable through Truist WRS Cleanliness: Before leaving the Focus Room, please remove all belongings and leave room in clean condition.
Reservation Policy: Reservable through Truist WRS Cleanliness: Remove all personal belongings before leaving and leave room in clean condition. Noise Control: The Wellness Room is intended to provide a safe, quiet space for respite and retreat. Keep noise levels at a minimum and use headphones for calls or music.
WELLNESS ROOM FEATURES:
- Private room for respite and retreat - Reclining lounge chair - Height adjustable, mobile table
MOTHER'S ROOM FEATURES:
- Private room - Reclining lounge chair - Height adjustable, mobile table - Sink - Storage - Refrigerator
MOTHER'S ROOM
Reservation Policy: Reservable through Truist WRS Cleanliness: Remove all personal belongings before leaving, wipe down surfaces, and leave room in clean condition.
COMMUNITY CENTER FEATURES:
- Open environment for informal dining and casual conversation - Variety of seating options for individuals or small groups - Adjacent to the Micro Market
Cleanliness: Before leaving, remove and discard all food Items, wipe down surfaces and leave Community Center in clean condition.
PANTRY FEATURES:
- Variety of seating options for informal dining - Refrigerator - Microwave - Coffee machines - Dishwasher - Sink - Ice Maker
pantry
Cleanliness: Before leaving, remove or discard all food items, wipe down surfaces and leave Pantry in clean condition. Noise Control: If working from Pantry, please use headphones for calls.
FLEX SPACE FEATURES:
- Training tables with integrated power - Tables designed for easy reconfiguration based on meeting needs - Mobile nesting seating - Multiple, wall-mounted monitors for display - Mobile lectern with integrated power and data access
Reservation Policy: Reservable through Truist WRS. Please reserve Rooms A and B if both spaces are required. Cleanliness: At the end of your meeting, please remove all belongings (documents, food, etc), erase whiteboards and leave room in clean condition. Compliance: Prior to leaving Flex Room, clear all information from monitors and log out of video conference or Clickshare presentation.
lockers & PANTRY
COMMUNITY CENTER & FLEX SPACE
welcome & specialty meeting
specialty meeting
70th floor
collab private office
workstations
trader desks
focus ROOMS
SPECIALTY MEETING
wellness ROOM
WELCOME AREA
lockers
print/copy/MAIL
COLLAB OFFICES
ONE TEAM
SUCCESS
FOCUS ROOMS
CLIENT DINING
CIB - EQUITY CAPITAL MARKETS
CIB - DEBT CAPITAL MARKETS
INVESTMENT BANKING & ASSET SECURITIZATION GROUP
MEETING ROOMS
PURPOSE
EXPERIENCE
TRUSTWORTHY
CARING
HAPPINESS
CIB PRINT SHOP
- Height adjustable worksurface - Ergonomic, high performance task seating - Fabric tackboard - Coat hook - Storage for paper and work tools - Dual monitor arms and desktop power access
Reservation Policy: Reservable through Truist WRS Cleanliness: Please remove all belongings at the end of your reservation. Compliance: Prior to leaving, remove all information from desktop monitors. Standard Practice: Please do not remove the keyboard and mouse from the office.
COLLABORATIVE PRIVATE OFFICE FEATURES:
- Height adjustable worksurface - Ergonomic, high performance task seating - Fabric tackboard - Wall-mounted monitor for display and hybrid meetings - Storage for personalization, paper, and work tools - Dual monitor arms and desktop power access - Coat hook - Mobile meeting table - Upholstered guest seating
collaborative private OFFICES
Compliance: Prior to leaving, remove all information from desktop monitors. Ensure keyboard and mouse remain in the room. Standard Practice: Please do not remove the keyboard and mouse from the office.
- Height adjustable worksurface - Ergonomic, high performance task seating - Privacy screen - Mobile storage with cushion for paper and work tools - Monitor support for 6 monitors - Desktop power access
- Conference table with integrated, desktop power access - Ergonomic seating (varies by conference room) - Wall mounted monitors for display and hybrid meetings - Bench seating and laptop tables for additional seating (west side conference rooms)
Reservation Policy: Reservable through Truist WRS Cleaniness: At the end of your meeting, please remove all belongings (documents,food, etc.), erase whiteboards and leave room in clean condition. Tech Courtesy: Prior to leaving Meeting Rooms, clear all information from monitors and log out of video conference or Clickshare presentation.
SPECIALTY MEETING FEATURES:
Experience: High-impact space with lounge furniture for informal meetings Client Dining: Elevated meeting room for up to 6 people. Monitor for video display or conferencing Purpose: For large meetings. Monitor for video conferencing or display.
Reservation Policy: Reservable through Truist WRS. Cleanliness: At the end of your meeting, please remove all belongings (documents, food, etc), erase whiteboards and leave room in clean condition. Compliance: Prior to leaving Meeting rooms, clear all information from monitors and log out of video conference or Clickshare presentation.
focus rooms
huddle rooms
Lounge Huddle: high- back lounge seating with swivel base, laptop tables, side table Booth Huddle: Upholstered bench seating with mobile laptop tables
WELLNESS rooms
common questions
workplace etiquette
WORKPLACE RESERVATION SYSTEM
FACILITY MANAGEMENT & WORK ORDERS
technology assistance
GENERAL & VISITOR ACCESS
mail / deliveries
parking, ride share & bike storage
BUILDING AMENITIES
safety & security
2ND FLOOR BAR TORINO
images courtesy of Related Hudson Yards
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CAFE
CAFE - PARTITIONS CLOSED
FLEX MEETING
RECEPTION
FLEX MEETING 2
MAIL/DELIVERIES:
For mail and package delivery services such as UPS, USPS, FedEx, our mailing address is: 505 West 33rd Street, New York, NY 10001 Jane Smith Truist 505 West 33rd Street 69th Floor/70th Floor New York, NY 10001 For messenger services, use the South Entrance address to be directed to the Messenger Center: Jane Smith Truist 515 West 33rd Street 69th Floor/70th Floor New York, NY 10001
POLICIES & PROTOCOLS
Mail & Messenger Center (MMC) The 50 Hudson Yards MMC is located on the Cellar Level. Normal business hours are Monday through Friday, 8:00 AM to 7:00 PM. Messengers and caterers that are not in a vehicle will enter via the MMC entrance only, located on West 33rd Street. To help facilitate and expedite deliveries, please instruct delivery services to clearly indicate the name of the company and individual – along with the respective Tenant floor – that is to receive the package.
50 Hudson Yards Technology Assistance
IT & AV Information
Some conference rooms use ClickShare to connect laptops or smart phones to the TV monitor. See this or
General Technology Issues
Please visit the for assistance with Truist technology Issues. CIB Teammates - Please use this and select "CIB/Truist Securities"
Truist IT Service Portal
Audiovisual Conference Equipment
Look for QR codes on the conference equipment you are trying to use. These link to guides and self-help documents. If you need additional support, contact:
AudioVisualSupport@truist.com
ClickShare
guide
Service Desk Portal
video instructions.
50 Hudson Yards FAQs
Below are answers to some of the most frequently asked questions. Still looking for an answer? Email Truist Corporate Real Estate at 50HudsonYards@truist.com Looking for a specific topic? Try searching for a key word using Ctrl + F. Example “catering” or “mailing address”
See the Move Instructions here.
What are the packing & move instructions?
No, your Truist badge will have building and appropriate Truist suite access added to it.
Do I need a new badge for access to the building or my suite?
Helpful links and information can be found here: Truist 50 Hudson Yards
What is the Truist website for 50 Hudson Yards?
No, offices and workstations are equipped with powered sit-to-stand surfaces. This is no need to pack or bring a Varidesk.
Can I move my Varidesk over?
For mail and package delivery services such as UPS, USPS, FedEx, the preferred mailing address is: 505 West 33rd Street, New York, NY 10001. If “50 Hudson Yards” is provided, it will also be routed correctly. Please include our company and the floor as in the example below: Jane Smith Truist 505 West 33rd Street 69th Floor/70th Floor New York, NY 10001 For messenger service, please provide the address 515 West 33rd street, New York N.Y. (South Entrance which provides access to building Messenger Center).
What is our mailing address?
Take the stairs or escalator in the main lobby up to the 2nd floor. This is where the Truist entrance and turnstiles are located. Use your Truist badge at the turnstile to take the elevator up to the 32nd floor Sky Lobby. This first elevator is a shuttle to the Sky Lobby. From the Sky Lobby, you will take another set of elevators up to either the 69th or 70th floor.
I made it to 50 Hudson Yards. How do I get up to the Truist 69th or 70th floors?
50 Hudson Yards has a Starbucks located in the lower level between the Subway access and tunnel to other Hudson Yards properties. Keurig machines are installed in community centers on the 69th and 70th floors.
What is the coffee situation?
Located behind the Community Center nearest the Truist cube on the 69th floor, the Micro Market will have snacks, drinks, and treats available for self-checkout.
What is the vending situation?
All printers are new with new IP addresses, so each teammate will have to map to their computer to a printer in order to print. Locate the printer nearest to your workspace, record the IP address, then search “Truist Printer Manager” on your desktop to open the configuration manager. Enter the IP address and follow the steps on screen to complete configuration.
How do I connect to a printer?
Please provide your chosen food delivery service with instructions to deliver your order to the “50 Hudson Yards Mail and Messenger Center.” The MMC will receive and hold your order is held for timely pickup. The MMC is located on the Cellar Level of 50 Hudson Yards.
How can I get my Door Dash/Uber Eats/etc. delivery?
All catering orders delivered via food carts or otherwise hand-delivered must be scheduled through SV3 Vendor and must enter through the Mail and Messenger Center located on the Cellar Level. For any catering order that is required to be delivered to Truist’s 69th or 70th floor, a Truist representative must meet and greet the delivery person at the MMC and escort them upstairs using the designated Service Elevators. Tenant employees may reach the MMC using Service Elevator S1, or via Lobby cars J1 and J2. Once the delivery is made, the catering employee must be escorted back downstairs to the MMC and observed exiting the building.
How can I get my catering order?
There are three rubbish removals scheduled on a daily basis: once for dry trash, once for wet trash, and once for cardboard. Please submit a Prism ticket for bulk rubbish removal services.
What is the trash removal schedule?
Yes, look for a designated recycling bin to recycle paper, plastic, metal, glass, and cardboard. Paper placed in Iron Mountain shred bins is recycled.
Does the building have recycling?
No, these are against the Truist fire prevention guidelines and also against Hudson Yards policy due to fire risk.
Can I bring in a toaster, toaster oven, or other appliance?
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Contact an admin who has access to the building’s SV3 system to register a visitor. Please note this will only provision access to get through the turnstiles. Visitors will need a Truist Temporary Access Card provided by an admin or to be escorted by a Truist teammate through restricted areas.
How can I register a visitor?
Linked here or reach out to your property management team.
Where can I find information on parking?
Where can I find information on bike storage?
50 Hudson Yards is managed by Related. Key contacts are listed in the Tenant Manual or you can visit the Related office located on the Cellar Level of the building to speak with someone in person Monday through Friday 8:00 AM – 6:00 PM.
Who is my property management team?
Work orders: Prism https://connect.buildingengines.com/login Work order system for requesting building badge access, spill clean ups, after-hours heating/cooling, etc. Note that most requests will have a charge associated.
What are the different building systems?
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Visitors: SV3 http://hy-visitor.sv3.us/ SV3 Visitor allows you to register visitors; employees without badges; event / catering / media staff that are not making deliveries; and contractors / vendors that are not making deliveries.
Visiting Vehicles: SV3 https://hy-vehicle.sv3.us SV3 Vehicle & Vendor allows you to register vehicle deliveries; event / catering / media staff that are making deliveries; and contractors / vendors that are making deliveries.
Vendors/Contractors: Wrike https://www.wrike.com/login/ Wrike is used for the property management team to review and permit work by vendors or contractors in the building.
Certain users have been registered. If you would like to register to use the building SV3, Prism or Wrike system yourself, contact property management.
How can I access the different building systems?
First, request a new badge through Truist Card Access Request. Once you receive the Truist badge, complete (or ask an admin to complete) a request in the building’s Prism system for “badge access only” to add building access to an existing badge. Provide the numbers on the back of the badge (Prox ID), not the number under the teammate’s name on the front of the card (Badge #). The Prox ID is also listed under “My Access” in the Card Access Request dashboard.
I’m hiring a new teammate. How should I get them a badge?
Normal hours for heating/cooling are M-F 8:00 AM – 6:00 PM and Saturdays from 9:00 AM to 1:00 PM. If your event is outside of those hours, a request should be completed through the building’s Prism system for after-hours service.
I’m scheduling an event after-hours. Do I need to request after-hours heating/air conditioning?
Yes, if you’d like more information, use these links to: Tenant Manual, Parking Garage Information, Bike Room Procedures, Catering Guide, and Loading Dock Rules. You may also visit the Related property management office on the Cellar Level or contact your property coordinator.
Is there a 50 Hudson Yards Tenant Manual with more details?
