2019 HOME DELIVERY SURVEY
The "do-it-for-me" economy takes root as fast, free delivery becomes table stakes
Home delivery of goods ordered online is rapidly evolving in the United States—illuminating possible forthcoming opportunities in other countries where
e-commerce has also shown brisk growth. In the US, consumers may already be receiving online orders as fast as they want, and delivery is often free. So, consumers are turning their attention to what’s next: ordering bigger, bulkier, perishable, and more valuable products online. These items present more complex delivery challenges that sometimes require
value-added services, such as set-up and installation
in consumers’ residences.
2020 COVID-19 RESPONSE: INSIGHTS
AND ADVICE FOR TRANSPORTATION
AND INFRASTRUCTURE
As the novel coronavirus spread through populations around the globe in most of 2020, US transportation and infrastructure players faced a host of new challenges. By striving to meet immediate imperatives as well as plan for the future, tey can contribute to efforts to ensure continuity for comminities across the country
2021 ANNUAL HOME DELIVERY SURVEY
Please, please, please let me get what I want —right now
How soon is now? That is the key question consumers have regarding their ecommerce orders. To meet those ever-rising expectations, shippers and fleet operators must take steps to adjust their capabilities, optimize their logistics, and ensure their staff is up to the task. Reads about the key considerations to meet customer demand and expexctations in our survey results.
2022 ANNUAL HOME DELIVERY SURVEY
Since 2014, AlixPartners has surveyed online shoppers all over the world to uncover trends in what they’re ordering online for home delivery—including products they’re buying, delivery services they’re selecting, and their thoughts and feelings about those services. By comparing consumers’ responses from six particular markets, including the United States, the United Kingdom, Germany, France, China, and Japan, we’ve uncovered trends at both the international and local levels—some surprising, others counterintuitive. Understanding these trends can help online retailers and their home-delivery logistics providers craft smarter strategies for succeeding in each market.
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