Supporting our customers through the COVID-19 pandemic
Growth during difficult times
Optimization & diversification
Fearless Pharmacy
ThoughtSpot Live 2020
Advocating for the future of independent pharmacy
We responded quickly in March and continued to adapt with our customers throughout the year
Supporting our customers through the COVID-19 pandemic
Helped members optimize their med sync program to maximize adherence while minimizing in-person interactions in the pharmacy
Leveraged our digital marketing solutions to help members keep patients up to date on pandemic developments and pharmacy operations
Empowered our coaches, merchandisers and ad managers to provide guidance to customers via more frequent video chats and phone calls
Created a vast collection of coronavirus-related signage, as well as protective items like sneeze guards and social distancing dots
Transformed our annual tradeshow ThoughtSpot into an interactive virtual experience while still honoring the generics rebate
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Growth during difficult times
2,126
$25K
Elevate / Advanced
Features members
290M
$75K
in lower GER recoupment
per year*
5,045
Overall Survey / Engagement
922K
1.9M
4.4M
Impressions on Google
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In March, we gathered 60 inspirational stories and shared them on our customer-facing website to shine a spotlight on how heroically Good Neighbor Pharmacy members responded to the pandemic
Click on the circles to move through the report
PUTTING INSIGHTS INTO ACTION
BY THE NUMBERS
AMPLIFYING LOCAL BRANDS
CONNECTING STORE OWNERS
GUIDING STORE TRANSFORMATIONS
ADVOCACY
Fearless Pharmacy
91,676
page views
78,272
actions taken
Optimization & diversification
Advocating for the future of independent pharmacy
Continued market leading legislative & regulatory advocacy
Protected customer profitability under existing payment models (continue executing data-driven strategy)
Supported the emerging models for enhanced services and patient care through continued thought leadership and advocacy
1
2
3
36
new stories on pharmacy
legislation and advocacy
updates
9,390
page views
4,685
unique sessions
3,505
unique vistors
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Premier members
Good Neighbor Pharmacy
Premier Members
in lower
DIR fees per year*
*Aggregated performance data for all participating Good Neighbor Pharmacy Premier members (January-December 2019)
Elevate Provider Network (PSAO) members
landing page visits**
direction searches**
Community & Specialty Pharmacy
Year-End Report
Click on the arrow to continue
Phone calls*
phone calls**
impressions from
Google advertising**
Downloadable badges for customers to use online and in their store
10,973 page views
7:26 average time on page
In June, we expanded the campaign to MyGNP.com so patients could see all the generous things Good Neighbor Pharmacy stores were doing for their community
Each story links to that pharmacy's local page
(e.g., watched a video, scheduled a meeting, etc.)
1,451
customers attended
1,151
unique accounts attended
864
customers accessed the CE portal
Good Neighbor Pharmacy members who actively worked on the following initiatives with their business coach during the pandemic made substantial gains.
Increasing front-end sales
$26,219
average increase in sales*
Reducing inventory
average reduction of product on hand*
$52,000
Improving profitability
average increase in cash margin*
$4.18
We also launched two new solutions this year to help our members engage their patients in new and exciting ways.
Pet Health
We're helping our members embrace the growing animal health market by delivering products, knowledge and support tailored to pets.
1,100 requests to sign up
Free Vitamin Program
We expanded the Healthy Kids Free Vitamin Program so our members can now offer free 30-day supplies of our private label prenatal, children, adult and senior vitamin supplements.
158 requests to sign up
913 members now participating
*Results are based on aggregated data comparing the average year-over-year performance as reported by Good Neighbor Pharmacy Premier members working with a business coach. Measured by AmerisourceBergen, these numbers reflect best estimates and projections. Results are not guaranteed and may vary by individual facility.
*Results are based on aggregated data comparing the average performance of Elevate Provider Network members to non-Elevate Provider Network members. Measured by AmerisourceBergen, these numbers reflect best estimates and projections. Results are not guaranteed and may vary by individual facility.
**Aggregated performance data for all participating Good Neighbor Pharmacy Premier members (January-December 2019)