– Steve Wesley
Senior Director, Trade Operations (International)
Thank you for understanding how important this one vital drug shipment will be to one set of parents and their baby, on the eve of Christmas. Can you imagine a greater triumph?
Who is AmerisourceBergen?
Good people inspired to do the right thing. Courageous problem solvers with an entrepreneurial spirit. Compassionate caregivers who go the extra mile. Or 600, when necessary. We are a company with a well-defined purpose embodied by associates who cherish their ability to impact lives and always advocate for the patient. Here’s one example…
Two days before Christmas 2015, a newborn baby at Children’s Hospital in Toronto was diagnosed with a rare condition and urgently needed a vital medication that was not licensed in Canada.
The hospital contacted ICS, a third-party logistics provider and AmerisourceBergen business unit. ICS worked with its sister company, World Courier, to devise a plan.
Time was of the essence. But no action could be taken until Health Canada, the country’s national public health agency, gave its approval. And there was another hurdle. Because of the holiday, both U.S. and Canadian customs would be closed. No cargo could be given the necessary clearance. The chances of the medication making it to the hospital in time looked slim.
passionate people working together to be part of the solution – united by our responsibility to create healthier futures.
The true meaning of patient-centered healthcare solutions.
Christmas Day, 8:35 a.m.
The shipment is delivered to the hospital pharmacy, just in time for the infant to receive the critical dose of medication.
Christmas Day, 4:11 a.m.
Another World Courier driver loads the shipment following clearance at the Canadian border.
Christmas Day, 1:02 a.m.
The Indianapolis driver hands the package off to a third World Courier driver in Fort Wayne, IN.
The package is handed over to a second World Courier driver in Indianapolis.
A driver picks up the medicine at the ICS distribution center in Louisville, KY and heads for Indianapolis, IN.
ICS and World Courier finalize a unique logistics strategy to transport the medication by ground — nearly 600 miles in 11 hours.
ICS learns that no flights are
available to transport the medication.
ICS reopens its distribution center
to process the order.
At 2:26 p.m. on Christmas Eve, Health Canada granted its approval. That set off a chain of events that was nothing short of miraculous…
This is AmerisourceBergen:
That’s when ICS and World Courier got to work.