From a Cash-Eating Monster to a
Happy-Customer, Money-Making Machine
Your Contact Center
How to Transform
the simple secret to
Customers may not remember what you said or what you did, but they will always remember how you made them feel.
70% of consumers say that the best way to provide them with great service is to make them feel like their time is valued (Forrester)
great customer experience
This is precisely where many companies stumble
What if you could turn your contact center into a revenue multiplier?
How much would that reduce customer defections, and boost customer lifetime value?
How much more value would that add to your organization?
What would happen if your contact center could provide better, faster customer service?
The longer customers stay, the more they add to your top-line growth.
Reducing customer defections
by as little as five percent can
nearly double profits for your business.
When you finally get through, the agent has no idea why you called in the first place. Which forces you to repeat information you provided in the self-service system.
You call the cable company or airline to get a billing issue resolved.
Is this ever okay? Fortunately, there's a better way
You Know the Drill
The self-service system authenticates your identity, asks why you're calling, then puts you on hold for 20 minutes to wait for the next available agent.