A digital broker delivers enhanced customer satisfaction because it empowers businesses to provide the omnichannel experiences today’s consumers expect. Consumers have so many options with which to fulfil their needs. As a result, businesses must focus on the demands of the customer to provide a superior customer experience.
How Digital Brokers Deliver Enhanced Customer Satisfaction
In Fact
Enables an enhanced customer experience by giving customers on-demand access to insurance information, documents and bill pay. Provides a single broker-branded online portal and mobile app for policyholders to interact with. Strengthens the broker/customer relationship and saves money by shifting transactions from broker staff to self-service. Customer self-service often delivers a return on investment in less than a year.
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Businesses can maximise the value
of their customer base by increasing client promoters – those who really appreciate the advice and service they receive and are willing to promote their provider to others.
Source: Bain & Company
Michelle Bamford, Finance Director, The Burley Group
Case in Point
We are very proud of our 95% retention rate.
Customer Self-Service and Apps
Technology Needed to Get Started
Integrated into the management system, enables your business to send individual text messages to policyholders. Also provides the ability to trigger mass messaging through system events, such as automated welcome emails, reminder notifications or marketing campaigns.
Text Messaging
