Why Being a Digital Brokerage Matters to Your Business
To thrive now and in the future, businesses must accept that the digital age of insurance is here and decisively move to becoming a digital brokerage.
Technology provides the very opportunity for brokerages to reinvent themselves and get closer to the customer than they have ever been before.
Core Characteristics of a Digital Brokerage
5 Key Areas of Business Value in the Digital Age of Insurance
A digital brokerage is defined as one that utilizes technology to connect all stakeholders in the insurance lifecycle.
Start your digital transformation journey today.
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For those not yet on the path of digital transformation, the time to start that journey is now.
In doing so, you enhance your brokerage's ability to meet the needs of today’s consumer and lay a foundation for continued success in the Digital Age of Insurance.
Managing Your Brokerage
Connecting to Insurers
Hammad Rafique, Insurance Program Managing Director, Accenture
Growth
Brokerages that adopt technology are in a better position to sell and managed new and renewal business more quickly to ensure maximum profitable relationships. As a digital brokerage, Bradley’s Insurance has quickly grown their Personal Lines business and are better able to identify coverage gaps with sales automation.
Business efficiency drives profitability for your brokerage. Time is money, and by being more efficient in your day, more hours can be spent on revenue generating activities. As a digital brokerage, Drayden Insurance Ltd. has increased client retention as the added efficiencies from automated workflows enable staff to spend more time focusing on customers.
Efficiency
Customer Satisfaction
Trust
Advice
Connecting to the Insured
Selling Marketing Self-Service
Marketing Distribution Servicing
Digital connectivity to insureds to provide an anytime, anywhere customer experience.
Digital connectivity within the brokerage to automate operations and drive extreme efficiency.
Digital connectivity to insurers to increase access to products and drive efficient interactions.
Customer trust is vital for all businesses, but absolutely essential in the world of insurance. Without trust, insurance simply does not work, as any insurance product is essentially based on a promise. As a digital brokerage, Western Financial securely runs the business, delivers more efficient customer service, complies with regulations, and ensures business continuity by hosting their software in the cloud.
Insurance customers need brokers for access to products and advice to stay protected in the best and worst of times. Digital brokerages must make sure that their technology supports the solid advice they provide to their customer base. As a digital brokerage, Colley Insurance has increased new business opportunities and client satisfaction by leveraging a comparative rating service solution.
Simply said, happy customers mean loyal customers, and loyal customers mean retained business. By retaining business and actively drawing in new customers by providing omnichannel customer service, you grow your business. As a digital brokerage, Go Insurance has significantly improved customer satisfaction by enhancing its self-service quoting capabilities across all online and mobile channels.
Connecting to Insurers
Digital connectivity to insurers to increase access to products and drive efficient interactions.
Marketing Distribution Servicing
Managing Your Brokerage
Digital connectivity within the business to automate operations and drive extreme efficiency.
Selling Marketing Self-Service
Connecting to the Insured
Digital connectivity to policyholders to provide an anytime, anywhere customer experience.