Digital Age of Insurance EN-UK

Why Being a Digital Broker Matters to Your Business

To thrive now and in the future, businesses must accept that digital technology is here to stay and decisively move to becoming a digital broker.

Technology provides the very opportunity for brokers to reinvent themselves and get closer to the customer than they have ever been before.

Core Characteristics of a Digital Broker

5 Key Areas of Business Value for Applied Digital Brokers

A digital broker is defined as one that utilises technology to connect all stakeholders in the insurance lifecycle.

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For those not yet on the path of digital transformation, the time to start that journey is now.

In doing so, you enhance your business’s ability to meet the needs of today’s consumer and lay a foundation for continued success now and in the future.

Managing Your Business

Connecting to Insurers

Hammad Rafique, Insurance Program Managing Director, Accenture

Growth

Brokers that adopt technology are in a better position to sell and managed new and renewal business more quickly to ensure maximum profitable relationships. As a digital business, Stanhope Cooper makes better business decisions through comprehensible data.

Business efficiency drives profitability for your business. Time is money, and by being more efficient in your day, more hours can be spent on revenue generating activities. As a digital business, RHG Insurance Brokers are more productive when managing customers on the go thanks to mobile technology.

Efficiency

Customer Satisfaction

Trust

Advice

Connecting to Policyholders

Selling Marketing Self-Service

Marketing Distribution Servicing

Digital connectivity to policyholders to provide an anytime, anywhere customer experience.

Digital connectivity within the business to automate operations and drive extreme efficiency.

Digital connectivity to insurers to increase access to products and drive efficient interactions.

Customer trust is vital for all businesses, but absolutely essential in the world of insurance. Without trust, insurance simply does not work, as any insurance product is essentially based on a promise. As a digital business, McParland Finn securely runs the business, delivers more efficient customer service, complies with regulations and ensures business continuity by hosting their business in the cloud.

As a digital business, Stanhope Cooper makes better business decisions through comprehensible data.

As a digital business, RHG Insurance Brokers are more productive when managing customers on the go thanks to mobile technology.

As a digital business, The Burley Group has increased its customer retention rate to 95% by offering customer self-service technology.

As a digital business, Everett Mead has experienced a time savings of more than 50% from quoting commercial business directly from their management system.

As a digital business, McParland Finn securely runs the business, delivers more efficient customer service, complies with regulations and ensures business continuity by hosting their business in the cloud.

Insurance customers need brokers for access to products and advice to stay protected in the best and worst of times. Digital brokers must make sure that their technology supports the solid advice they provide to their customer base. As a digital business, Everett Mead has experienced a time savings of more than 50% from quoting commercial business directly from their management system.

Simply said, happy customers mean loyal customers, and loyal customers mean retained business. By retaining business and actively drawing in new customers by providing omnichannel customer service, you grow your business. As a digital business, The Burley Group has increased its customer retention rate to 95% by offering customer self-service technology.