Agents want increased visibility and access to markets.
Expanding Access to Markets and Automating Servicing
Did you know more than 93% of agents found the availability of automated insurer connectivity to be very important when selecting insurers to do business with?
Automating product communications, quoting and servicing of insurance products increases ease of doing business between insurers and agencies and ultimately drives more business opportunities.
See What Agents Think
Agents want to increase their use of download, including eDocs and Messages and Claims.
Digital distribution allows insurers to instantly communicate appetite and product information while providing agencies greater access to markets when submitting new and renewal commercial business.
Digital Distribution
eDocs and Messages streamline workflows by sending policy and claims information quickly and securely directly from insurer systems into agents’ management systems to improve servicing.
eDocs and Messages
Claims download improves customer service and communication with automated claims updates, like adjustment and settlement processes, sent directly from insurer systems into agents’ management systems.
Claims Download
Agents Report These Benefits from Download
¹ Based on agents not currently receiving eDocs and Messages
² Based on agents not currently receiving Claims download
Partner with IVANS to increase insurer-agency connectivity by calling 855.233.9128. Agents can log into exchange.ivansinsurance.com.
hours per day saved on average per employee using download services.
2.2
of agents would like eDocs and Messages but they are not offered by insurers or supported in the management system.¹
41%
of agents are currently receiving eDocs and Messages from their insurers.
69%
of agents would like Claims download but it is not offered by insurers or supported in the management system.²
38%
of agents are currently receiving Claims download from their insurers.
69%
Increased Agent Productivity
72%
Ability to Serve Clients Better
79%
Ease of Conducting Business
78%
Time Savings
88%
of agents would write more business with insurers if they provided real-time appetite within their management system.
of agents missed opportunities to place business because they couldn’t find or access a market.
85%
69%
Survey Methodology: 2700 independent agencies, MGAs and insurers across the U.S. and Canada participated in the Annual IVANS Digital Connectivity Technology Adoption Survey, from which the results of this report were generated. Respondents voluntarily participated in an online survey conducted in Q3 2020.
The findings are based on responses to a set of questions about agency and insurer digital technology use.