CHOOSE TAILORED WORKERS' COMPENSATION CLAIMS MANAGEMENT
Download our Capability Statement
Your Partner in Claims Management
At Gallagher Bassett, we’re committed to delivering exceptional claims management services tailored to the needs of NSW employers. Our experienced team works closely with you to ensure the best possible outcomes for your business and your employees. With a proven track record across Australia, we specialise in providing seamless support and cost effective solutions that help you navigate the workers’ compensation process with confidence.
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Review this capability statement to learn more about:
Our tailored claims management approach, which has successfully served clients including icare NSW, WorkSafe Victoria, ReturnToWork South Australia, and over 180,000 Australian organisations annually.
Our robust corporate governance framework ensuring full compliance and an ethical partnership approach
Why we reject the one-size-fits-all approach, instead focusing on delivering optimal outcomes with specialised experts, innovative technology solution and dedicated support tools and frameworks that genuinely add value to your team
Our strategic claims operating model that provides comprehensive return-to-work care plans for employees and delivers the best commercial outcomes for your organisation
Discover why Gallagher Bassett is your preferred business partner. Let us add value, safeguard your reputation and support your employees effectively.
Meet The Team
Debbie Vounakis
Head of Sales and Client Services — Personal Injury
Lisa Odgers
Claims Operations Manager NSW
Nathan Walton
Manager, Client Partnerships
Prevention Services
Education & Literacy Awareness Self Management WHS
Incident Management Early Support, Recovery & RTW, Claim Prevention
Early Intervention
Claim Administration Support, Recovery & RTW
Claims Management
Support, Return to Work, Communication
Exit Management
We provide a full range of services to support Australian Organisations
Claims Management Services
Managing claims is what we do and we do it with singular focus and passion
What Makes GB Different
Our support model ensures that our experienced claims staff are available to handle complex matters that arise. With their expertise, we can effectively navigate challenges and achieve the best possible outcome.
Support Model
Our team prioritises proactive communication and collaboration to keep clients informed, address concerns promptly, and provide transparent updates. This fosters trust and confidence in our ability to effectively manage your workers’ compensation claims
Customer Service
Our workforce planning capabilities ensure that we are looking forward, to ensure the right number of resources are onboard at the right time
Workplace Planning
Our support model ensures that our experienced claims staff are available to handle complex matters that arise. With their expertise, we can effectively navigate challenges and achieve the best possible outcome.
Our support model ensures that our experienced claims staff are available to handle complex matters that arise. With their expertise, we can effectively navigate challenges and achieve the best possible outcome.
Staff Engegement and Capability
Our objective is to act as a trusted business partner; valuing, protecting and enhancing our clients' reputations through tailored claims solutions which combine innovative technological solutions with a true focus on customer service.
Workers Compensation
We recognise that a one-size-fits-all approach does not always achieve the best outcomes
Worldwide 70% of claims managed by GB are workers’ compensation claims. Our track record in this sensitive and highly complex area is extensive.
GB provides tailored solutions focused on early identification, intervention and return to work.
We engage with your business to understand economic, cultural and business drivers and to implement effective outcome focused strategies.
Our workers’ compensation experts help clients assess risk, manage claims, get employees back to work, and ensure the outcome is fair and equitable for all concerned.
We also work with clients to reduce premiums and minimise risk through detailed reporting and training.
Key Features of Our Approach
Eligibility services provided by a highly skilled team for consistency in engagement, risk assessment and application of legislative levers for liability decision making.
Skilled staff who are able to primarily focus on case and RTW management with technical and administrative resources and teams supporting them.
Mental injury management as a growing risk in the workplace with a Mental Health Hub containing highly skilled specialists to support claim reviews, management and employers with workplace initiatives.
GB's claims management approach is based on best practice and refined by experience. We pride ourselves on our approach to proactive investigation and management of claims. Our "Early Everything" methodology provides the basis of our following workers' compensation claims model and comprises six steps.
Global Claims Experts
Globally
1.6 B+
Revenue
60+
Years of Experience
8,000+
Employees
108+
Office Locations
67.5K+
Businesses Supported
60K+
New Claims
531M
Value of Claims
2K+
Employees
Australia
9 locations with over 2000 claims specialist
About GB
Gallagher Bassett (GB) is a Claims Services Provider, founded more than 60 years ago in the United States and established in Brisbane, Australia in 1997. We provide services in all Australian states and territories, operating from seven offices across Australia, employing over 2,000 claims specialists. We also provide specialist claims services in New Zealand.
GB has been an Agent within the Victorian Scheme since 2002, the South Australian Scheme since 2012 and we were appointed as a Claims Service Provider to icare’s nominal insurer scheme in NSW in 2022.
Our experience means GB is well equipped to manage the complexities and challenges facing businesses across the workers’ compensation landscape.
Every year we support more than 180,000 Australian organisations, by helping more than 14,000 people return to work safely and sustainably.
Drawing on our scale, experience, customer servicefocus and proven systems and processes, we work with clients to mitigate risk and proactively manage claims for portfolios of all sizes, across all classes.
Although Gallagher Bassett Services Pty Ltd has taken all reasonable care in the preparation of the information provided on this site, Gallagher Bassett does not guarantee that the information is necessarily true, accurate or complete. The information is provided without warranty of any kind to any person or organization. By accessing this service, you agree that Gallagher Bassett is not liable for any expense, loss or cost you may incur as a result of the information on this site being inaccurate or incomplete in any way or incapable of achieving any purpose.
© Copyright Gallagher Bassett Services Pty Ltd. All rights reserved
1.6 B+
Revenue
60+
Years of Experience
7,000+
Employees
108+
Office Locations
67.5K+
Businesses
Supported
60K+
New Claims
531M
Value of Claims
2K+
Employees
Global Claims Experts
Globally
Australia
9 locations with over 2000 claims specialist
Connect with an Expert
Connect with an Expert
Find the right solution – download our Capability Statement
Key Features of Our Approach
Eligibility services provided by a highly skilled team for consistency in engagement, risk assessment and application of legislative levers for liability decision making.
Skilled staff are able to primarily focus on case and RTW management with technical and administrative resources and teams supporting them.
Mental injury management as a growing risk in the workplace with a Mental Health Hub containing highly skilled specialists to support claim reviews, management and employers with workplace initiatives.
Why Choose Gallagher Bassett?
Expert Guidance, Personalised Solution
Our NSW-based experts tailor strategies to your business, reducing risk and boosting return-to-work outcomes. With teams in Sydney CBD and Parramatta, we're on hand when and where you need us.
Proactive Claims Management & Risk Mitigation
We act early to cut claim costs and support your people when it matters most. Our risk prevention strategies help you avoid incidents before they happen.
A Seamless Transition to GB
Switching CSPs doesn't have to be hard — we make onboarding easy with tools, checklists, and hands-on support. You'll experience minimal disruption and maximum confidence from day one.
A Partner Committed to NSW Businesses
We know NSW — its laws, industries, and what it takes to keep people safe. Our tech-led, people-first approach helps your business thrive long-term.
"Our objective is to act as a trusted business partner; valuing, protecting and enhancing our clients’ reputations through tailored claims solutions which combine innovative technological solutions with a true focus on customer service."
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Your Claims Service Provider Transition, Simplified.
Gallagher Bassett is ready to support your business with proven claims management expertise and a seamless onboarding process. Here’s why choosing GB as your CSP can benefit your organisation:
Smooth, supported transitions from your current provider
Decades of experience managing complex claims portfolios
Dedicated relationship managers who know your business
Performance-driven outcomes that align with your goals
MAKE THE SWITCH
