Risk Management Best Practices for Temp Workers in Senior Living
Published on: September 19, 2022 | Lori Heilstedt
While staffing shortages in senior living have existed for decades, there has been a dramatic increase in labor pressures tied to worker shortages due to pandemic-related issues. According to data from the Bureau of Labor, nursing homes and residential care facilities have lost more than 425,000 employees during the course of the COVID-19 pandemic. As a result of the current staffing challenges, an increasing number of senior living organizations are depending on staffing agencies to fill staff vacancies.
When utilizing staffing agencies, keep in mind when temporary workers (agency staff) are working in your facility, workers’ compensation and professional liability risk exposures may be higher. Agency staff can increase liability exposures for a variety of reasons including:
• New to the workplace
- Unfamiliarity with the job/tasks
- Unfamiliarity with services provided, care practices, and resident population
• Insufficient or lack of communication
- Between facility (host employer) and staffing agency
- Between agency staff and facility staff
• Insufficient or lack of training
Understanding the risks can help senior living organizations strategically partner with staffing agencies to ensure a safe and productive workforce. When establishing partnerships keep in mind that the host employer and staffing agency are joint employers of the agency staff and, therefore, are both responsible for providing and maintaining a safe work environment. Below are a few best practices to promote safety and minimize risk:
• Conduct a joint risk assessment to evaluate all facets of safety and health related to each organization and the jobs the agency staff will be hired to perform. A comprehensive evaluation helps identify potential safety and health hazards in addition to the necessary training and personal protective equipment (PPE) requirements. Include a review of the following:
- all task assignments, written job descriptions, written safety and health program materials, review of anticipated exposures, job hazard analyses, equipment and/or machinery, and worksites
• Identify the division of responsibilities for safety and health within each organization (host employer and staffing agency). To promote accountability, these agreed upon responsibilities should be set forth in a written contract. The written contract defines the following:
- Approved job tasks
- Required employee experience and qualifications
- Training requirements (who will complete and document the training)
• In most cases the host employer is responsible for providing site- and task-specific training, and the staffing agency is responsible for providing general safety and health awareness training.
- Hazards and controls – to include agreed upon ongoing risk assessments
- PPE required – to include who will pay for it, who will provide it and who will train the employee
• Maintain open and ongoing communication among all parties. Have practices in place for:
- Managing changes to job tasks and/or hazards
- Incident Reporting and Response (address both employee and resident incidents) to promote timely and thorough incident reporting and investigation
- Reporting safety issues, e.g., hotline, staffing agency and host employer contact information
Integrating these best practices into your risk management program will encourage communication between the host employer and staffing agency. It will promote a safe, and productive workforce, which may ultimately contribute to an increased competitive advantage.
To learn more best practices and risk management strategies to keep your senior living community competitive, reach out to a member of our MMA team.
