better health:
Health care doesn't have to be one size-fits-all. See how typical consumers might use UnitedHealth Group’s Surest health plan to shop for health care and find the coverage option that works best for them.
Choose your consumer story:
Meet Rachel
Meet John
Meet Colleen
Rachel has extreme stress and anxiety
John has persistent back pain
Colleen woke up with a high fever and chills
Illustrative and simplified consumer, provider, and Surest member experience.
Built for
Built for better health
better mental health
Rachel is dealing with extreme stress and anxiety at work and at home. Now, she’s experiencing physical symptoms including dizziness and shortness of breath. She’s looking for options to get back to feeling like herself.
age:
location:
NEED:
Back
1 of 3
Select your visit
Medical Office Visit
Primary Care
speciality
languages
English, Spanish
$25
Add to Cart
Virtual Acute Care
$0
2 of 3
Select your clinic
KC TeleHealth Partners
Heartland Virtual Care Clinic
On-demand treatment for common illnesses and concerns, all without leaving home.
UPCOMING APPOINTMENTS:
expanded hours
Select your location
Downtown Clinic
35 Smith Place, Unit 123 Kansas City, MO
address
Mainstreet Clinic
123 45th Street, 3rd Floor, Kansas City, MO
$30
3 of 3
Select your provider
Dr. Jamie Harring, MD
7
care rating
accepting new patients: IN NETWORK: offers telemedicine:
Dr. Stacy Jensen, MD
9
Dr. Robert Sutton, MD
$40
Dr. Chelsea Browne, MD
Learn more
Virtual Clinic 2
Dr. Jamie Herring, MD
Virtual Clinic 1
Review your cart
cost:
$0.00
Heartland Virtual Clinic
The Results
By using Surest to shop for care, Rachel could compare all her options and pricing up front — and there’s no deductible. And, Rachel opted for virtual care — giving her the freedom to get medical advice from her own home.
Start over
Dr. Timothy Holland, MD
10
Dr. Jane Ellison, MD
8
$35
7x
More virtual visits chosen by Surest members.
$30.00
Primary care, non-urgent
Kansas City, MO
34 years old
10%
Lower costs for consumers receiving anxiety treatment.
COSTS FROM:
Total estimated cost:
$50.00
By using Surest to shop for care, Rachel could compare all her options and pricing up front, with no hidden deductibles. Like many members, she opted for virtual care — giving her the freedom to get medical advice from her own home.
By using Surest to shop for care, Rachel could compare all her her care options and costs up front — and there’s no deductible. She selected in-office care and was able to walk away with a lower cost than traditional health plans.
$40.00
$35.00
Lower costs for consumers receiving anxiety treatment
$25.00
Fast, reliable virtual acute care—connecting patients with licensed providers in minutes.
total cost:
costs from:
John has had persistent back pain and now it’s starting to affect his daily life. What began as occasional discomfort has become impossible to ignore, making it hard for him to stay active and focused. He wants to find options to manage the pain, identify the right care and get back to normal activity.
46 years old
Denver, CO
Physical Therapy
$15
Chiropractor Visit
Citywide Chiropractor
1234 56th Street, Denver, CO 80205
New Beginnings Clinic
5432 Federal Street., Suite 111, Denver, CO 80211
Northside Hospital
1111 E 23rd St, 3rd Fl, Denver, CO, 80238
Gramercy Rehab Clinic
1122 Market Blvd, Denver, CO 80208
Dr. Trent Danner
$50
Dr. Daniel Shorte
5
$60
Dr. Paul Jarvis
Dr. Colleen Smith
$20
Physical Therapy Visit
Dr. Matthew Reid
Dr. Michelle Collins
$45
Dr. Nicole Turner
Dr. Victoria Serlen
4
Built to
be pain free
$60.00
By using Surest to shop for care, John was able to select a chiropractor treatment that worked into his schedule, and got him back to his routine. On top of that, Surest’s app or website allowed him to see clear, up-front costs and select the most cost-effective care.
$20.00
By using Surest to shop for care, John was able to browse multiple care and cost options and providers. He selected a physical therapist to help him navigate his back pain without facing unknown costs.
19%
More physical therapy visits for Surest members.
$15.00
COST:
8%
Lower costs for Surest members treating back pain.
$45.00
Costs from:
Colleen woke up with a high fever and chills — and she’s beginning to think she has the flu. She’s already determined she can’t go on with her daily routine, so she’s now looking for options that can make her symptoms go away and get her back to feeling healthy.
65 years old
Seattle, WA
Urgent Care
$90
Doctor's Office Visit
Uptown Care Center
987 NE 65th Street, Suite A, Seattle, WA 98118
Central Medical Clinic
7896 Rainy Ave South, Suite 111, Seattle, WA 98118
Summit Urgent Care
67 89th Avenue, Seattle, WA 98104
$95
University Urgent Care
1909 Pacific Street, Seattle, WA 98195
Dr. Joe Gorman
Dr. John Easton
Dr. Amy Harper
Dr. Christine Mitchell
Urgent Care Visit
Memorial Hospital
Dr. Jack Burnette
Dr. Sarah Richards
Office Visit
Dr. Jack Burnett
Dr. Cory Jonson
Dr. Sylvia Jones
better immunity
Colleen used Surest to shop for care, and after seeing all her options and costs up front she opted to go into a doctor’s office. By using Surest, Colleen was able to make an informed choice about the best way for her to get care, and at a lower cost than traditional health plans.
14%
Less ER visits for Surest members.
By using Surest to shop for care, Colleen was able to find urgent care near her that could address her symptoms quickly to get her back on her feet, without having to go to the ER. Searching with Surest let her see up front fees listed, so she knew she wouldn’t face hidden costs after receiving care.
44%
Less out of pocket payments for Surest members.
Colleen used Surest to shop for care, and after seeing all her options and costs up front she opted to go into a doctor’s office. By using Surest, Colleen — like other members — was able to get quick and effective care at a lower cost than traditional health plans.
$90.00
By using Surest to shop for care, Colleen was able to find a nearby urgent care to address her symptoms so she can get her back on her feet as quickly as possible, without having to go to the ER. Searching with Surest let her see her care options and their costs up-front, so she could make the best care choice for her and avoid being surprised at the cost after receiving care.
$95.00
