Notes: Noninvestor stakeholders include customers, employees, suppliers, and communities; noninvestor stakeholder value is determined by “net value points,” a quantitative measure of value across all stakeholders, where scores of greater than 0 equate value creation and scores of less than 0 equate value extraction; net value points are z-scored to compare performance; financial performance considers scale, growth, and profitability relative to average financial performance across retailers; financial data is through Q3 2023
Sources: Quid Monitor; MSCI; LSEG; Glassdoor; S&P Global Market Intelligence; Drucker Institute, Claremont Graduate University; Supply Chain Resource Cooperative; Federal Reserve Bank of Minneapolis; Bain analysis (n=54 public retailers)
Retailers' stakeholder value vs. financial performance (2019–23)
2019
2023
2019
2023
Dick’s Sporting Goods
Tractor Supply Company
Noninvestor
stakeholder value
Financial
performance
Value extractors
Profit maximizers
Profit postponers
Enduring value creators
Above-average
performers
Creators
Extractors
Below-average
performers