Notes: Noninvestor stakeholders include customers, employees, suppliers, and communities; noninvestor stakeholder value is determined by “net value points,” a quantitative measure of value across all stakeholders, where scores of greater than 0 equate value creation and scores of less than 0 equate value extraction; financial performance considers scale, growth, and profitability of select retailers relative to average financial performance of a broader set of 704 retailers; total shareholder return is the percentage change between the compounded annual growth rate of dividend adjusted close prices in 2012 and 2022
Sources: S&P Global Market Intelligence; Drucker Institute, Claremont Graduate University; Bain analysis (n=52 S&P500 retailers)
Cumulative total shareholder return (2012–22)
225%
457%
64%
356%
VS.
VS.
Noninvestor
stakeholder value
Financial
performance
Value extractors
Profit maximizers
Profit postponers
Enduring value creators
Above-average
performers
Below-average
performers
Creators
Extractors