Large IT systems upgrades and replacements are costly and time-consuming
>40
%
~50
%
>70
%
30
%
of programs are budgeted at $100 million or more
stay within
budget
have a planned timeline of three years or more
meet their
time goals
Failure has three primary causes
1
2
3
Poor program management
Ineffective change management
Insufficient alignment between business
& technology
Success requires a deeper dive on known challenges
Companies have a general sense of what to do, but often fail to address key transformation pre-requisites thoroughly or implement effectively.
Our approach bridges that gap.
Well-defined value map
(linking program plan
to targeted business value)
Clear definition of how to
measure value (and when)
Business lines accountable
for outcomes
•
•
•
•
•
•
•
Business value first
Program management
Moments of truth
Complexity
reduction
Assemble
an “A” team
•
•
•
•
•
•
•
•
•
•
•
Standard approach
What’s missing
Determine and communicate
the case for change
State focus on value and CX
Assign business sponsors
PMO reports on activities
and risks
Controls to monitor key risks
and resolution initiatives
Plan to simplify and harmonize business and processes
Launch process redesign initiatives
•
•
Acknowledge importance of vendor selection and change management
Preserve momentum
and reinforce motivation
Find the right capabilities, including external resources
Leverage previous
internal experience
•
•
•
Willingness/ability to make tough choices to truly simplify the business and processes
Focus on employee experience on par with CX
360-degree independent
(re)view of program health
“Red is good” approach
to risk analysis
Executive-level program view
to enable effective decision making
SWAT team approach to mitigate critical risks and issues
•
•
•
•
Feasible program plan and design
Mobilization with proper
resource allocation
Change management
and user adoption
Detailed post-rollout focus
Focus on building permanent capabilities
Apply external support
in the right places
Ensure entire company feels ownership for achieving
full value
Only
Only
On top of that, only 12% say they have achieved 90% or more of what they had planned
