STRATEGY
& OPERATIONS
PEOPLE
RISK
REGULATIONS
FINANCIALS
PROTECTING YOUR WORKFORCE
MANAGING YOUR BUSINESS
MITIGATING RISK
UNDERSTANDING THE ECONOMIC IMPACTS
REGULATION, LEGISLATION
& COMPLIANCE
EMPLOYEE HEALTH
& SAFETY
CRISIS MANAGEMENT
& CUSTOMER RETENTION
SUPPLY CHAIN
CONTINUITY
LIQUIDITY &
CASH FLOW
REGULATORY RESPONSE
& POLICY DEVELOPMENT
REACT
RESILIENCE
WORKFORCE PLANNING & PRODUCTIVITY
CUSTOMER ACQUISITION
& RECESSION PROOFING
SUPPLY CHAIN
OPTIMISATION
COST OPTIMISATION
& FINANCIAL HARDENING
REGULATORY
COMPLIANCE
REALISE
STRATEGIC HIRING & TALENT RETENTION
PERFORMANCE IMPROVEMENT & INNOVATION
SUPPLY CHAIN
RESILIENCY ENGINEERING
GROWTH
FINANCING
INTELLIGENT COMPLIANCE
Employee health & safety
- Workplace safety, spread prevention
- Remote working options, staff augmentation
- Layoffs, furloughs, plant closures
- Employee morale
- Workforce shortages
- Increased cyber risk due to WFH
- Readjust non-essential hours and evaluate WFH options for employees who can perform their jobs remotely
- Confirm tiered workforce plans to ensure essential workers are protected
- Provide essential workers with PPE and consider instituting temperature checks throughout the day
- Ensure workspaces are at least six feet apart, minimise crossing of paths and put cleaning and disinfection protocols in place
Crisis Management & Customer Retention
- Crisis response
- Stakeholder management and communication
- Reputational impact and opportunity
- Retro-fitting supply chains
- Customer communication
- Customer financial distress
- Ensuring customer health and safety
- Strategies to mitigate revenue loss
- Identify and activate a crisis response task force
- (Over)communicate with clarity, composure, and compassion
- Invest in working capital to avoid loss of critical customers and minimise reputational risk
- Reach out to key customers to understand their situations
Supply chain continuity
- Preventing supply chain disruptions
- Supplier defaults
- Delivery delays and shortages
- Mandated shutdowns
- Navigating insurance claims
- Increased cyber attacks and cyber risk
- Minimising legal liabilities
- Conduct a business continuity risk assessment to identify operational, financial and market risks- -
- Adapt your enterprise risk management plan
- Communicate with suppliers to ensure their ability to serve your business
- Triage demand changes and supply needs
- Adjust demand and collection plans accordingly
- Identify alternative suppliers and transportation modes as needed
Liquidity & Cash flow
- Demand slowdown
- Liquidity issues
- Access to capital
- Pricing considerations
- Cost reduction, budget cuts
- Revise cash flow projections and financial forecast
- Evaluate customer strength, risk profiles, and AR exposure
- Control variable costs and revenue/ receivable risk
- Negotiate longer payment terms with suppliers
- Negotiate a debt service holiday or covenant relief
- Revisit your pricing model to provide more flexible and affordable options
Regulatory Response & Policy Development
- Opportunities for financial relief
- Responding to changing global tax legislation
- Financial reporting deadlines
- Tax filing and payment deadlines
- Determine if your business qualifies as essential and leverage government support if necessary
- Consider applying for a low-interest government loan
- Take advantage of tax relief provisions
Workforce Planning & Productivity
- Employee productivity
- Employee morale
- Workforce rightsizing
- Scaling up capacity
- Upgrading talent/ making strategic hires
- Improving/ introducing organisational agility
- Evaluate flexible staffing models to quickly scale up or down
- Eliminate low performers and supplement with high quality available talent
- Focus on satisfaction and retention of strong core team
- Automate work to reduce overhead labor costs
- Consider strategic hires to strengthen your critical teams
- Execute strategic plan with a focus on strong employee satisfaction as demands start to increase
Customer Acquisition & Recession Proofing
- Operational efficiency
- Developing strategy to get back in action
- Overall impact measurement
- Maintaining overall business performance
- Maintaining trust and reputation
- Customer retention & loyalty
- Identifying opportunities for competitive advantage
- New customer acquisition
- Improving customer experience
- Undertake short-term action plans to weather downturn and mute impact on financial status
- Maintain an acceptable base financial and operating performance level in the face of continued headwinds
- Focus on products in highest demand and those driving max profit
- Identify mid-term opportunities to capitalise on market shifts
- Consider refocusing on new business in strategic spots
- Focus on ‘A’ and ‘B’ customers driving the greatest revenue share, making sure they get the highest service levels
- Rationalise marginal customers
- Focus on customer acquisition strategy, customer experience, and retention/value strategies for priority customers
- Identify opportunities to gain market share or to enter new markets
- Harness customer insight to forecast future needs
Supply chain optimisation
- Rightsizing inventory for shifts in demand
- Supply chain cost optimisation
- Alternate sourcing considerations
- Scaling up production capacity
- Supply chain optimisation and strategic sourcing
- Update plans based on shifts in customer demand and right-size inventories
- Reconfigure supply chains to find cost reductions in logistics, suppliers and/or inventory levels
- Evaluate alternate supply sources to mitigate risks and lower long-term costs; consider onshoring
- Consider diversifying your supplier base to update your global supply chain footprint
- Assess the cost-benefit of maintaining duplicate facilities or routes on an ongoing basis
- Improve the sales and operations planning process to ensure changes in demand are met without delays, with increased attention on order cycle time and on-time delivery
- Diversify global supply chain footprint
- Renegotiate supply chain agreements, levering volume increases
Cost Optimisation & Financial Hardening
- Ongoing liquidity challenges
- Minimise total tax liability
- Revenue impact forecasting, cash flow analysis
- M&A impacts
- Figuring out financing
- Uncovering new efficiencies
- Managing costs (“new normal” level)
- Rationalise/ strengthen your facilities and capital portfolio
- Improve working capital efficiency
- Leverage tax strategies to improve operating cash flow
- Identify quick-win profit improvement opportunities
- Rationalise/ strengthen your facilities and capital portfolio
- Improve working capital efficiency
- Leverage tax strategies to improve operating cash flow
- Identify quick-win profit improvement opportunities
- Financial planning & forecasting shift from surviving and sustaining to investment, growth, and upturn preparation
- Look for strategic acquisitions or distressed assets that will improve portfolio performance
- Continue focus on minimizing total tax liability
Regulatory Compliance
- Compliance with loan provisions outlined in stimulus bills
- Navigating shifting guidance on social distancing restrictions
- Understand total tax liability implications
- Identifying compliance gaps and inefficiencies
- Increased regulatory scrutiny
- Ensure compliance with loan requirements laid out in stimulus legislation
- Pay special attention to adherence to all HSE standards
- Build a return-to-work plan in alignment with government guidance, considering legal & liability issues as well as childcare considerations/ exceptions for continued work from home
- Anticipate regulators will resume regular oversight duties with a return to focus on data privacy and environmental sustainability
- Improve efficiencies, integrate compliance more closely into growth plans
Strategic Hiring & Talent Retention
- Upskilling employees
- Attracting and retaining key talent
- Strengthen teams and employee development to support strategic growth and successfully integrate acquisitions
Performance Improvement & Innovation
- Product / service innovation
- Revenue diversification
- Market differentiation
- Execution of long-term strategy
- Process automation and innovation
- New customer acquisition
- Winning more wallet share with existing customers
- Improving customer experience
- Focus on customer acquisition strategy, customer experience, and priority customer retention value strategies
- Invest in key pillars of the 'new normal' economy and the differentiated capabilities/products that customers value
Supply Chain Resiliency Engineering
- End-to-end supply chain visibility
- Increase supply chain flexibility
- Improve organisational agility
- Look for opportunities to increase inventory turns
- Evaluate digital technologies and Industry 4.0 to increase scalability and visibility of the supply chain
- Leverage data analytics to improve demand forecasting and integrated performance management
- Minimise cyber risks with real-time threat intelligence and monitoring
Growth Financing
- Cost optimisation
- Minimising total tax liability
- M&A opportunities
- Financial reporting and internal controls
- All energy and focus geared to capitalising on expansion and strategic growth
- Leverage technology to develop real-time view of total tax liability and enable tax modelling for different scenarios
Intelligent Compliance
- Keeping up with changing regulations
- Minimising regulatory risk and legal liabilities
- Streamline compliance processes and automate remediation where possible
- Shift compliance program from reactive to strategic
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