STRATEGY
& OPERATIONS
PEOPLE
RISK
REGULATIONS
FINANCIALS
PROTECTING YOUR WORKFORCE
MANAGING YOUR BUSINESS
MITIGATING RISK
UNDERSTANDING THE ECONOMIC IMPACTS
REGULATION, LEGISLATION
& COMPLIANCE
EMPLOYEE HEALTH
& SAFETY
CRISIS MANAGEMENT
& CUSTOMER RETENTION
SUPPLY CHAIN
CONTINUITY
LIQUIDITY &
CASH FLOW
REGULATORY RESPONSE
& POLICY DEVELOPMENT
REACT
Employee health & safety
• Workplace safety, spread prevention
• Remote working options, staff augmentation
• Layoffs, furloughs, plant closures
• Employee morale
• Workforce shortages
• Increased cyber risk due to WFH
• Readjust non-essential hours and evaluate WFH options for employees who can perform their jobs remotely
• Confirm tiered workforce plans to ensure essential workers are protected
• Provide essential workers with PPE and consider temperature checks throughout the day
• Ensure workspaces are at least six feet apart, minimise crossing of paths and put cleaning and disinfection protocols in place
Crisis Management & Customer Retention
• Crisis response
• Stakeholder management and communication
• Reputational impact and opportunity
• Retro-fitting supply chains
• Customer communication
• Customer financial distress
• Ensuring customer health and safety
• Strategies to mitigate revenue loss
• Identify and activate a crisis response task force
• (Over)communicate with clarity, composure, and compassion
• Invest in working capital to avoid loss of critical customers and minimise reputational risk
• Reach out to key customers to understand their situations
Supply chain continuity
• Preventing supply chain disruptions
• Supplier defaults
• Delivery delays and shortages
• Mandated shutdowns
• Navigating insurance claims
• Increased cyber attacks and cyber risk
• Minimising legal liabilities
• Conduct a business continuity risk assessment to identify operational, financial and market risks
• Adapt your enterprise risk management plan
• Communicate with suppliers to ensure their ability to serve your business
• Triage demand changes and supply needs
• Adjust demand and collection plans accordingly
• Identify alternative suppliers and transportation modes as needed
Liquidity & Cash flow
• Demand slowdown
• Liquidity issues
• Access to capital
• Pricing considerations
• Cost reduction, budget cuts
• Revise cash flow projections and financial forecast
• Evaluate customer strength, risk profiles, and AR exposure
• Control variable costs and revenue/ receivable risk
• Negotiate longer payment terms with suppliers
• Negotiate a debt service holiday or covenant relief
• Revisit your pricing model to provide more flexible and affordable options
Regulatory Response & Policy Development
• Opportunities for financial relief
• Responding to changing global tax legislation
• Financial reporting deadlines
• Tax filing and payment deadlines
• Determine if your business qualifies as essential and leverage government support if necessary
• Consider applying for a low-interest government loan
• Take advantage of tax relief provisions
EMPLOYEE HEALTH
& SAFETY
CRISIS MANAGEMENT
& CUSTOMER RETENTION
SUPPLY CHAIN
CONTINUITY
LIQUIDITY &
CASH FLOW
REGULATORY RESPONSE
& POLICY DEVELOPMENT