FAQ
1. What are the timeout limits for automatic logout?
The user receives a warning when the browser session has been idle for 45 minutes. After one hour, the user is logged out if the browser remains idle.
2. Which available authentication method can be used?
The following authentication methods can be used with multi-factor authentication (MFA):
- Authenticator app on a smartphone
- Telephone or SMS
3. What MFA methods are available?
Log in
Account verification code
Office 365
(BDO Global) account
Required
Office 365 account (outside BDO Global)
Required
Required
Office 365 account not available (e.g. @yourcompany.com, @gmail.com, @yahoo.de)
Required
Required
Not required
Microsoft Authenticator app
Possible
Possible
Possible
Other
authenticator apps (Google Authenticator)
Possible
Possible
Possible
Telephone method (call or SMS)
Possible
Possible
Possible
4. Can more than one app be used?
It is possible to switch to a different app. You can find more information in the
MFA selfservice section.
5. Can multiple methods be used in parallel?
Please select your most common method during set-up. It is possible to switch to a different method. You can find more information in the MFA selfservice section.
6. Problems with the app
Direct support for the apps is not available, apart from this document. In these cases, the user must contact the support service for the app itself.
7. Resetting the MFA
If your company already uses Microsoft Azure Cloud authentication with active MFA, please contact your company IT directly for a reset. If this is not the case, please refer to your BDO contact, who will get in touch with the BDO Germany Service Desk.
FAQ
FAQ
8. Can MFA be managed by myself?
Yes, Microsoft offers the option of managing your MFA methods for your own Azure account. You can find more information in the MFA selfservice section.
8. Can MFA be managed by myself?
Yes, Microsoft offers the option of managing your MFA methods for your own Azure account. You can find more information in the MFA selfservice section.