via Microsoft Authenticator app
via phone
via SMS
via Google Authenticator app
Initial
FAQ
Initial set-up of MFA (via Microsoft Authenticator app) for login
Navigate on your computer to BDO Global Portal
Log in with your Microsoft Office 365 account. (If you do not have this type of account, please use your business email address). During the login process, you will be asked to enter an account verification code (also called one-time password (OTP)):
Initial > via Microsoft Authenticator app
Logging in
This account verification code will be sent to the email address you used to log in. Please check your spam folder if you do not find the message in your email inbox:
Request for a code
Click “Next”.
Email mailbox
Select the authenticator app, for example, from a drop-down menu. If necessary, you can use other authenticator apps (e.g. Google Authenticator app); however, our support is limited to resetting the MFA only.
Further information requested
The next window displays the QR code required for the app. Leave this window open. Open the Microsoft Authenticator app on your smartphone. If the app is not installed, it can be found in the Google Play Store or App Store. It is also possible to use other authenticator apps or Google Authenticator, but no support is provided, except for resetting the MFA.
Downloading the app
App Store on a smartphone
Search box input
Microsoft Authenticator in App Store
Once the app is installed, open it and select “Add Account”.
Adding an account
On the next screen, select “Work or school account” and accept the app permission when prompted.
Select account type
Then scan the QR code from the window in step 2 that you have kept open on your computer.
QR Code
You will receive a push notification on your phone asking you to approve the login. Put the code, which you can see on the computer desktop, into the phone app.
Approval
Notification on smartphone
Your computer will show that the notification was approved.
Notification approved
Click “Done” to continue logging in.
Set-up successful
Following successful approval, you will be transferred to the official BDO Global Portal website:
BDO Global Portal homepage
Confirm your selection and click “Next”.
Selecting the authentication method
Setting up the account
Initial set-up of MFA (via phone) for login
Using a different method
Selecting the method
Selecting a key combination
The phone has been registered successfully
Notification of successful registration of your telephone number
Click “Done” to continue logging in. Following successful approval, you will be transferred to the BDO Global Portal website
Initial via phone
After entering your account information, you will be prompted for your account verification code (OTP):
This account verification code will be sent to the email address you used to log in.
Click “Next"
Login
Entering the code
Account verification code in your email mailbox
Click “I want to set up a different method”.
Select “Phone”.
Confirming the selected method
Phone options
Here you have two options: code sent by SMS or a phone call. Select “Call me”:
You can receive the phone calls on your business smartphone and on your normal business telephone. You will be prompted to enter a combination of digits on your telephone keypad.
Once your phone number has been successfully registered, you will receive the following notification:
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Initial set-up of MFA (via SMS) for login
SMS with the verification code
Entering the verification code
Confirmation of successful registration
You will then be transferred to the BDO Global Portal website.
Initial via SMS
Here you have two options: code sent by SMS or a phone call. Select “Send code to me by SMS”.
Options for the telephone method
Once you have selected a code option, you will receive a code on your smartphone.
Enter your verification code and click “Next”.
This account verification code will be sent to the email address you used to log in. Please check your spam folder if you do not find the message in your email inbox.
Initial set-up of MFA (via Google Authenticator) for login
Keep the account secure
Setting up an account
App Store
Initial via Google Authenticator
Click “I want to use a different authenticator app”.
QR code
The next window displays the QR code required for the app. Leave this window open.
Open the Google Authenticator app on your smartphone. If the app is not installed, it can be found in the Google Play Store or App Store.
Enter “Google Authenticator” in the search box.
Installing Google Authenticator
Click “Get”.
Homepage of Google Authenticator app
Once the app is installed, open it and select “Get started”.
Scanning QR code
Click “Scan a QR code”.
Scan the QR code
Then scan the QR code from the window in step 2 that you have kept open on your computer. When you see the following screen, switch back to your computer. Select “Next”.
Entering the 6-digit code
Notification of successful registration of the Google Authenticator app
Enter the six-digit code displayed in the authenticator app.
The authenticator app was successfully registered.
Initial via Google Authentificator
Click “Add a code”.
Code
