All organizations
LOWER MIDDLE MARKET ($250-$500M)
MIDDLE MARKET ($501M-$1B)
UPPER MIDDLE MARKET ($1-3B)
All organizations
All organizations
New payment models
21%
24%
15%
25%
15%
Service innovation
Cost savings through
new efficiencies
Customer experience
Product innovation
LOWER MIDDLE MARKET ($250-$500M)
LOWER MIDDLE MARKET ($250-$500M)
MIDDLE MARKET ($501M-$1B)
MIDDLE MARKET ($501M-$1B)
UPPER MIDDLE MARKET ($1-3B)
UPPER MIDDLE MARKET ($1-3B)
New payment models
10%
Service innovation
31%
Customer experience
11%
Product innovation
16%
Cost savings through
new efficiencies
32%
New payment models
24%
Service innovation
21%
Customer experience
17%
Product innovation
15%
Cost savings through
new efficiencies
23%
New payment models
27%
Service innovation
25%
Customer experience
14%
Product innovation
14%
Cost savings through
new efficiencies
20%
Click on your revenue breakout to see how your organization benchmarks against peers