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Health IT + Revenue Cycle Conference
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Becker’s 6th Annual Heath IT and Revenue Cycle Conference has been approved by the College of Healthcare Information Management Executives (CHIME) to award a total of 13.5 continuing education units (CEUs) towards the Certified Healthcare CIO (CHCIO) Program, the CHIME Foundation Certified Healthcare Executive (CFCHE) Program, and the Certified Healthcare Information Security Leader (CHISL) Program. CHIME/AEHIS Members may claim their CEUs for this program by entering them on the CHIME website at https://chimecentral.org/education/non-chime-continuing-education-units. *(Optional) Credits for Becker’s virtual conference may also be earned as an alternative to the live in-person programming. A complete agenda for the sessions attended will need to be submitted for final review and credit to the above online CEU form
Shaquille O'Neal 4x NBA Champion, Co-Host of TNT's "Inside the NBA"
Howard Dean MD, Former Chairman, Democratic National Committee and Governor of Vermont
John Bolton National Security Advisor (2018-2019); U.S. Ambassador to the United Nations (2005-2006); Senior Adviser, Rhone Group
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Medell Briggs MD, MPH, MSHS, Chief of Health Equity, Diversity and Inclusion, UCLA Health
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What are the biggest challenges to revenue cycle management today? How can hospital leaders create a culture of inclusive excellence in IT? And who is on top of the digital health food chain? These are the kinds of questions executives from leading health systems will unpack during Becker's 6th Annual Health IT + Revenue Cycle Conference, available virtually from the comfort of your office or home. Join leaders from Cleveland Clinic, Providence and CHI for educational sessions on the most important challenges facing RCM + Health IT leaders today. Wherever you may be joining us, we look forward to staying connected and engaged with you at this virtual event.
The safety, health and well-being of our speakers, sponsors, attendees, and employees remains our top priority at Becker's Healthcare. We know there are still a lot of uncertainties surrounding the event landscape, and Becker's Healthcare is taking immediate and long-term steps to ensure your health and safety at all future Becker's Healthcare events. To review Becker’s Event Safety Plan of Action, please click here.
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Todd Czartoski MD, Chief Executive, Telehealth and Chief Medical Technology Officer, Providence
Nick Economides Associate Chief Medical Officer - Revenue Cycle, Baptist Memorial Healthcare Corporation
Babatope Fatuyi MD, Chief Medical Information Officer, UT Health Science Center at Houston
Dean Swindle Chief Financial Officer, Catholic Health Initiatives
Maia Hightower MD, MBA, MPH, Chief Medical Information Officer, University of Utah Health
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Aaron Martin Executive Vice President, Chief Digital Officer, Providence
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Becker's 6th Annual Health IT + Revenue Cycle Conference Hyatt Regency, Chicago, IL September 13-15, 2021
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Sanjeev Sah Vice President and Chief Information Security Officer, Centura Health
Divya Matai Chief Financial Officer, Northwest Texas Healthcare System
Manoja Lecamwasam System Vice President, Intellectual Property, Life Sciences and Device, CommonSpirit Health
Mohan Giridharadas Founder and Chief Executive Officer, LeanTaaS
Kolaleh Eskandanian PhD, MBA, PMP, Vice President and Chief Innovation Officer, Children's National Hospital
Tracy Donegan MHA, Chief Information and Innovation Officer, Martin Luther King Jr. Community Health
Christen Castellano Vice President, Consumer Experience Channels, Banner Health
Lynn Ansley Senior Director, Revenue Cycle Management, Moffitt Cancer Center
Okey Agba Chief Financial Officer, Florida Region, Cleveland Clinic
Nikki Haley Former U.S. Ambassador to the U.N. (2017-2019)
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Virtual Event | September 27-29, 2021
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The virtual program of Becker's Health IT + Revenue Cycle Conference will be available September 27 to October 1, 2021. Timing TBA — stay tuned for more updates. Select a day to view the agenda:
• Speaker Title Here • Speaker Title Here • Speaker Title Here • Moderated by
Panel Discussion Title Here
time TBA | Panel discussion
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• Chuck Watson, DO, FACOOG, Chief Medical Information Officer - Retired, Kettering Health Network • Steven Calicutt, MBA, Chief Information Officer, CenterPointe Hospital • Moderated by Ayla Ellison, Editor in Chief, Becker’s Hospital Review
Who Is on Top of the Digital Health Food Chain?
• Mark Hallman, MHA, Vice President and Chief Innovation and Transformation Officer, JPS Health Network • Richard Zane, MD, Chief Innovation Officer, UCHealth • Christine VanZandbergen, MS, MPH, PA-C, Vice President, Applications - Corporate Information Services, Penn Medicine • Moderated by Molly Gamble, Vice President, Editorial, Becker's Healthcare
Innovation in Healthcare
• Heidi Zimmerman, RN, BSN, Director at Cerner Intelligence
Understanding the Role of AI When Applied to Physician Documentation and Coding
time TBA | Audio featured session
• Dan Angel, Vice President, Revenue Cycle, Penn State Health • Cynthia D. Fry, PhD, Senior Vice President Revenue, Jefferson Health • Christopher Baratta, Principal, Healthcare Transformation, Grant Thornton LLP
Revenue Cycle Management in a Remote Environment
time TBA | featured session
Keynote Title Here
time TBA | Keynote panel
• Edward Lee, MD, Executive Vice President, Information Technology and Chief Information Officer, The Permanente Federation; Associate Executive Director, The Permanente Medical Group • Michael Saad, Chief Information Officer, University of Tennessee Medical Center • Moderated by: Scott Becker, JD, Partner, McGuireWoods, LLP; Founder and Publisher, Becker's Healthcare
The IT Investments That Will Make CIOs Look Smart in 5 years
Robert Groves MD, Chief Medical Officer, Banner | Aetna
Andy Crowder Senior Vice President and Chief Information and Analytics Officer, Atrium Health
Molly Gamble Vice President, Editorial, Becker's Healthcare
Telehealth, Mobile Health and Digital Transformation: The Best Ideas Today
Name Designations, Title, Organization
Moderated by Scott Becker JD, Partner, McGuireWoods, LLP; Founder and Publisher, Becker's Healthcare
What Makes an Innovator? Encouraging Inclusive Excellence in IT and Innovation Teams
New Technologies and Trends that will Directly Impact System Leadership, Employees, Patients and the Healthcare Industry as a Whole
• Dan Durand, MD, Chief Clinical Officer, LifeBridge Health System • Chris Waugh, Chief Innovation Officer, Sutter Health • Anuradhika Anuradhika, System Director, Strategic Innovation, CommonSpirit Health • Moderated by Molly Gamble, Vice President, Editorial, Becker's Healthcare
Don't Lose Your Spark! What Post-Pandemic Innovation Looks Like
• Ilir Zenku, MITM, PMP, CHCIO, Assistant Vice Chancellor, HealthSystem IT, University of Illinois Hospital & Health Sciences System • Albert Villarin, MD, FACEP, Vice President and Chief Medical Informatics Officer, Nuvance Health • Shelton Monger, Chief Information Officer and Corporate Compliance Officer, Wayne HealthCare • Moderated by Molly Gamble, Vice President, Editorial, Becker's Healthcare
How COVID-19 Changed Health IT Forever: Key Lessons from the Pandemic
• Mark Simon, System Senior Vice President and Chief Information Officer, Benefis Health System • Peter Rasmussen, MD, Chief Clinical Officer, The Clinic by Cleveland Clinic; Professor of Neurosurgery, Cleveland Clinic • Jaya Phookan, MD, Director, Hospital Medicine & In-patient Medical Education, AdvocateAurora Health; Clinical Adjunct Assistant Professor, University of Wisconsin School of Medicine & Public Health • Moderated by Brian Zimmerman, Becker's
How to be a Daredevil Innovator: Taking Risks in Innovation
• Lindsay Henderson, PsyD, Clinical Psychologist and Director of Psychological Services, Amwell • Matthew McCormick, Vice President, Amwell Psychiatric Care • Moderated by Brian Zimmerman, Senior Director, Content & Strategy
Creating a More Robust Behavioral Health Ecosystem With Virtual Care
time TBA | Featured Session
Moderated by Ayla Ellison Vice President, Editor in Chief, Becker's Hospital Review
Amy Schroeder Chief Strategy Officer, Lexington Regional Health Center
Leveling the Playing Field for Women in Healthcare at Macro and Micro Levels
• Pothik Chatterjee, Executive Director, Innovation and Research, LifeBridge Health • Steve Davis, Assistant Vice President, Managed Care, NorthBay Healthcare • Craig Richardville, MBA, FACHE, FHIMSS, Senior Vice President, Chief Information & Digital Officer, SCL Health • Moderated by Erica Carbajal, Writer/Reporter, Becker's Hospital Review
Chicken vs Egg: What Comes First, the Innovation or the Hub?
• John Wilcox, Vice President and Chief Information Officer, Morris Hospital & Healthcare • Randy Davis, Chief Information Officer and Vice President, Support Services, CGH Medical Center • Kimberly Scaccia, Vice President, Revenue Cycle, Mercy Health System • Moderated by Molly Gamble, Vice President, Editorial, Becker's Healthcare
How Do You Manage A Partially Remote Workforce?
Nick Economides MD, FACS, MMM, CPE, Associate Chief Medical Officer - Revenue Cycle, Baptist Memorial Healthcare Corporation
How Will Big Tech and Wall Street Impact Healthcare?
Shannon Burke Senior Vice President and General Manager, Health Systems, CareCredit
Top Revenue Cycle Challenges Today and Strategies to Combat Them
• Colman Tom, DNP, MSN, RN, NEA-BC, CPC, VHA-CM, Chief of Staff Department, Central Virginia VA Health Care System • Moderated by Mackenzie Bean, Managing Editor, Clinical Team, Becker's Hospital Review
Digital Health and Its Impact on Clinical Care and the Patient Experience
• Liz Popwell, FACHE, PMP, Chief Strategy Officer, Ascension Michigan • Mitesh Rao, MD, MHS, Founder and Chief Executive Officer, OMNY Health; Adjunct Assistant Professor, Emergency Medicine, Stanford University School of Medicine • Dawn Wolff, Vice President, Strategy and Innovation, Children's Mercy • Moderated by Scott Becker, Founder and Publisher, Becker's Healthcare
Key Ideas Around Strategy, Innovation and Engagement: What to Expect in the New Decade
Keynote Discussion: Howard Dean and John Bolton
time TBA | Keynote discussion
• Paige Jankowski, Director Analytics, Healthcare & Insurance, Altair • David Griffith, Managing Director, AmdoSoft Systems • Paula Harris, Business Development Manager, AmdoSoft Systems
Innovation in Revenue Cycle
Achieving End-to-End Automation with AmdoSoft RPA & Monarch Advanced Data Prep
• Tony Oliva, DO, VP and CMO, Nuance • Justin Jacobson, VP Patient Engagement, Nuance
Patient Engagement through the Lens of a Physician
• Tom Schultz, Senior Vice President, ABILITY Network, an Inovalon Company
Proactive Revenue Recovery Strategies for Hospitals
Practices to Implement in a Pandemic Environment and Beyond
• Dr. Erich S. Huang, MD, Ph.D. Chief Science and Innovation Officer at Onduo
Think Like an Urban Planner
time TBA | Audio Featured Session
Building More Coherent and Equitable Representations of Patients in Health IT Systems
Mon
27
tues
28
wed
29
• Tony Brancato, EVP & GM, Cybernetics at Olive • Ryan Brebner, CEO at Advocatia • Sally Poblete, Head of Provider Experience at Circulo • Moderated by Mike Biselli, SVP, Olive Evangelist at Olive
How an AI Co-Worker Will Shape the Future of the Industry
30
THURs
1
Fri
• Mike Gooch, Sr. Business Manager, Revenue Cycle Managed Services, 3M HIS • Tim O'Connell, Operations Manager, Revenue Cycle Managed Services, 3M HIS
Data Security in a Multi-Cloud World
• Mohan Giridharadas, Founder and CEO, LeanTaaS • Steve Hess, CIO, UCHealth
Using AI to Fix Broken Math and Optimize Capacity of Expensive Healthcare Assets
• Shannon Burke, Senior Vice President and General Manager, Health Systems, CareCredit • Jan Oldenburg, Principal, Participatory Health
Evolving Patient Expectations & the Patient Financial Experience
The CIO’s Role in Facilitating the Transformation
• Patrick Drewry, Vice President, Patient Engagement at Change Healthcare
Solving for the Patient Experience Conundrum
• Heather Kawamoto, Vice President, Product Strategy, Waystar
Six Practical Ways to Leverage AI in your Revenue Cycle
Tony Ambrozie Senior Vice President and Chief Digital Officer, Baptist Health South Florida
• Jamie Davis, Executive Director, Revenue Cycle Management, Banner Health • Grant Messick, Head of Customer Success, AKASA • Kristina Wertz, Associate Vice President, Revenue Cycle Operations, ThedaCare • Moderated by Brian Zimmerman, Senior Director, Client Content and Strategy, Becker's Hospital Review
Connecting Quality, Finance, and Analytics to Deliver Value Across the Continuum
• Amy Reymond, Head of Revenue Cycle Operations, AKASA • Mike Simms, Vice President, Revenue Cycle, Cone Health • Adrienne Moore, DrPH, MBA, FACHE, CRCR, Executive Director, Revenue Assurance, Banner Health • Moderated by Brian Zimmerman, Senior Director, Client Content and Strategy, Becker's Hospital Review
The Humane Revenue Cycle: How to Cut Waste and Save Millions Across the Organization
William Walders Chief Information Officer and Senior Vice President of Operations, Health First
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Karen Xie, Chief Technology Officer at Blue Shield of California
Finding a Remedy for the Financial Complexity Crippling Healthcare
Scott Becker on Digital Acceleration and Innovation - 8 Thoughts
Matthew Cox, Chief Financial Officer of Spectrum Health System
Podcasts
Content Hub
Maximizing the Value of Investments in Automation
Maximize the value of your investments in automation with this guide from The Advisory Board & Notable. The combination of RPA and AI, also known as intelligent automation, has the potential to alleviate administrative burden and drive financial ROI, all while optimizing the care delivery experience. Get insight from experts at The Advisory Board, and learn: • How providers should be thinking about RPA and AI • 4 key pivots health care leaders need to make to reach their strategic goals • Strategies from The Advisory Board's latest research on getting the most out of your organization's investments in intelligent automation
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How Augmented Video Analysis Is Improving Patient Care — and More
Today's healthcare and long-term care facilities must balance the tasks of providing high-quality care, maintaining labor costs and lowering liability risks. The COVID-19 pandemic added to those demands with rapidly changing regulations and a renewed focus on customer sentiment. Consequently, care facilities are now prioritizing tech-based solutions. In particular, artificial intelligence can be applied to the video recordings taken in most hospital patient rooms to better categorize alarms related to movement in those rooms. AI-assisted Augmented Video Analysis (AVA) systems can provide additional information and data to hospital decision-makers, resulting in more accurate warnings and alerts, among other benefits.
This white paper shares how three leading healthcare organizations — AtlantiCare Regional Medical Center, Community Health Systems, and TeamHealth — are maximizing their margins while streamlining the workload for physicians and other clinicians amid the pandemic’s ongoing challenges. Learn how they’re achieving: • More efficient charge capture • Automated patient attribution • Streamlined communication among providers and between providers, coders and billers • Greater productivity while reducing physicians’ burden
Maximizing Margins with More Efficient RCM
Despite rising consumerism, the healthcare financial environment hasn't gotten more accommodating for patients. A recent poll from NORC at the University of Chicago and the West Health Institute found 40 percent of patients would say the prospect of paying medical bills outweighs their desire or need for healthcare services. In a June advisory call, finance executives from health systems like Banner Health, Methodist Health System and Spectrum Health discussed how they're prioritizing the patient's financial experience. Key takeaways from the discussion are featured in this whitepaper.
Patient Financial Care: Why Healthcare’s Healing Philosophy Must Extend to the Revenue Cycle
Download your copy of the eBook to learn why implementing a single, integrated digital patient access, intake and engagement platform is critical to improving patient and staff safety and satisfaction while increasing net revenue.
Digital Patient Access, Intake and Engagement: Delight Patients, Grow Your Bottom Line
Increase Automation & Revenue Through Innovative Platforms and Processes
Accelerate innovation with a healthcare-specific, unified data platform that allows providers to obtain a 360-degree view of their patients, drive down unnecessary IT costs, and improve care quality and cost-effectiveness.
Accelerating Digital Transformation for Providers
Your claims management process has everything to do with the health of your revenue cycle. When faced with revenue loss and negative margins, it’s imperative to focus on rising denial trends and how to reverse the tide. Downstream denials are often the result of incomplete or inaccurate eligibility information during the admissions process. Learn how automating registration and eligibility tasks reduces the risk of human error and makes the process easier and faster than ever before.
Revenue Recovery Strategies for Hospitals and Health Systems
The Importance of BEING KIND
Patient Financial Care: Why healthcare's healing philosophy must extend to the revenue cycle
Claim Denials Management: Key Strategies to Help You and Your Organization Make Improvements
Stay on top of your organization’s Initial Denial Rate and Clean Claim Rate by learning critical strategies from Revenue Cycle experts Lori Brocato and Kaylee House. Learning Points: • Important claim KPIs you and your organization should be keeping an eye on • Top five most common types of claim denials • Key strategies to help you and your organization make improvements in denials management
Hank Capps, Chief Digital Health and Engagement Officer at Novant Health
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Speaker, Panelist and Moderator FAQ + Deadlines
Deadlines
Due ASAP: • If you have not already done so, please send in a current headshot. • Please review your name, title and organization listing in our online conference agenda. Due August 16, 2021: Presentation Slides in PowerPoint format. Please send to Kristelle and Madeline (emails below) • This only applies to Individual Presenters or Co-Presenters. Panelists and moderators do not need to turn in slides. • Please let us know if you do not want the PDFs of your presentation shared – we are happy to accommodate. • You are welcome to use whichever PowerPoint template that you would like to use. Using the 6:9 aspect ratio typically works best but we can make 4:3 work as well.
Do I need to register for the conference? No - Speakers are automatically registered to attend, please do not register separately. When you arrive at the Hyatt Regency, please proceed to the Speaker Registration area to pick up your ID badge and other conference materials. Do I need to book a hotel? • Yes - The Hyatt Regency has set aside group rates for conference attendees. Group Name: Becker's Healthcare You may access the Room Block Reservation Link here • We recommend that you book your hotel room immediately as the room-block fills up very quickly. Please note that Becker’s Healthcare is not responsible for booking or covering travel/lodging accommodations and/or expenses. What is the dress code? • Business casual Where is the conference being held? • Hyatt Regency Chicago located at 151 E. Wacker Drive, Chicago, Illinois 60601 • Phone: (312) 565-1234 How early do I need to arrive for my session? • We ask that you arrive to your assigned session room 5 minutes before your session is scheduled to start. • There will be a Becker’s team member in the room should you need any assistance. We will send room assignments 1 week before the event. Can I bring a guest? • Yes, each speaker may bring 1 colleague from their Hospital/Health System/ASC as a complimentary guest. • Please send their Full Name, Designations, Title, Organization and Email to Madeline or Kristelle and we will take care of their registration. Additional attendees may register online here. Where can I find information about the event online? You can find the most up to date agenda and other important details on our event website here: Becker’s Hospital Review 6th Annual Health IT + Revenue Cycle Conference What are the event hours? As a panelist, when will I hear from my moderator? (Does not apply to Individual Speakers or Co-Presenters) If you are speaking on a panel, we will connect you with your moderator and other panelists by August 23, 2021. Your moderator will provide you with the panel questions by August 30, 2021 and may schedule a prep-call if they feel it is necessary. Please review the Speaker, Moderator and Panelist Guidelines doc to prepare in the mean-time. As a panelist, what will my role entail? • We encourage you to be very interactive with the panel and the audience. We ask that you don't provide a powerpoint as this will be a conversation-only opportunity. We encourage you to engage with other panelists, drive home two to three takeaways for the audience and to enjoy yourself. The moderator should provide you with the questions at least 7-14 days before the event. • The biggest criticism we get on panels is sometimes the lack of takeaway points. So we ask that when you introduce yourself (1- 2 minute introductions), you provide a couple key thoughts on the subject and be cognizant of providing a few takeaways during the panel. As a stand-alone speaker with a presentation, what will my role entail? We are really thankful for you agreeing to spend your time speaking and preparing a presentation. To that end, here are 6 quick thoughts to consider: 1. Prepare and don't wing it. Please put the time in to make sure you do a terrific job speaking. You are all experts in your fields and are speaking in your key areas, so it won't take a ton of time but it is important that you come prepared. 2. Think in terms of giving the attendees 2-3 key take home points of value — if nothing else, you want them to know "x or y" when they leave. Think about what you want your audience to take away from the presentation. 3. Consider looking for ways to add new anecdotes, and new ideas to your presentation. Everyone loves a good story! 4. We find that the best presentations are rehearsed, make sure to go over your presentation at least once before conference day. 5. Aim to teach and entertain. 6. Please limit anything that might be taken as a commercial, or an attempt to sell something. I am moderating a session, what deadlines and information should I be aware of? As a moderator, we ask you to provide questions that will drive the gist of your discussion to the panelists at least 14 days before the event. We would love for you to send 7-10 questions. Please consider setting up a call with your panelists before the conference to help assure everyone is on the same page (this is optional, not mandatory.) At the session we ask you to allow each panelist to introduce themselves and provide 1-2 key thoughts on the subject before the Q+A begins. In the Q+A it's important that all speakers get plenty of chances to talk and each speaker talks no more than 30-90 seconds at a time. We want to avoid any 1 person giving a speech during the Q+A. Generally, it's always helpful to engage the audience for questions as well and we encourage speakers to interact with each other. Any other questions? We are here to help! Please contact Kristelle or Madeline with any questions. We look forward to seeing you in September! Kristelle Khazzaka, Senior Manager, Events, Clients & Operations kkhazzaka@beckershealthcare.com Madeline Cummings, Associate Director, Event Success mcummings@beckershealthcare.com
FAQ
Monday, September 13, 2021 7:30 AM - 5:00 PM | Registration 8:30 AM - 5:00 PM | Sessions 5:00 - 7:00 PM | Networking Reception
Tuesday, September 14, 2021 7:30 - 8:30 AM | Registration & Breakfast 8:30 AM - 5:00 PM | Sessions 5:00 - 7:00 PM | Networking Reception
Wednesday, September 15, 2021 7:30 - 8:30 AM | Registration & Breakfast 8:30 AM – 11:50 AM | Sessions
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Session description Attendees will learn about how virtual health can: • Expand consumer and clinician access • Improve clinical outcome • Enhance consumer experience
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This session will focus on how virtual care can support the full continuum of mental healthcare and create a seamless patient experience no matter where they are in their journey from occasional therapy at home to in hospital psychiatric care. More details coming soon.
Lindsay Henderson PsyD, Clinical Psychologist and Director of Psychological Services, Amwell
Matthew McCormick Vice President, Amwell Psychiatric Care
Moderated by Brian Zimmerman Senior Director, Content & Strategy, Becker's Healthcare
Join us in this presentation of how AI technology can be integrated with the clinical workflow to help physicians accurately capture the care that has been provided. By leveraging this technology, opportunities for documentation improvement become a natural part of the physician’s workflow, allowing them to address opportunities and risks during the patient’s hospital stay. In addition to contributing to a more accurate representation of the patient’s condition and acuity, it also helps reduce the cognitive load that contributes to physician burnout. Learning points: • Discuss how AI is impacting physician documentation and how • Identify opportunities and risks that may be impacted by AI • Define workflows driving cognitive burden for physicians
Heidi Zimmerman RN, BSN, Director at Cerner Intelligence
The global pandemic has changed the workforce model within health systems. Organizations have shifted to work from home models and as a result, the revenue cycle function has been impacted. Health systems need to consider adjustments to their revenue cycle management in order to sustain financial performance. This session provides an overview of the key considerations and strategies to effectively manage your revenue cycle in a remote environment. Learn firsthand from revenue cycle leaders about their experiences and insights that will help shape your approach to the new way of doing business.
Dan Angel Vice President, Revenue Cycle, Penn State Health
Cynthia D. Fry, PhD Senior Vice President Revenue, Jefferson Health
Christopher Baratta Principal, Healthcare Transformation, Grant Thornton LLP
As a healthcare provider, you’re dealing with a lot of documents, policy processes, and administrative tasks that can detract from your main goal of high-value patient care. Robotic processing automation (RPA) allows you to easily configure software robots that automate repetitive and time intensive processes across any on-site or cloud-based application. Achieve interoperability through Altair Monarch in partnership with AmdoSoft RPA to process documents and hand clean data directly to the RPA bot for an end-to-end automation solution. This session will explore: • Optimizing the revenue cycle with increased automation and accuracy • Getting started with RPA and implementation in your organization • Leveraging RPA and advanced data preparation to drive operational and administrative efficiencies
Innovation in Revenue Cycle: Achieving End-to-End Automation with AmdoSoft RPA & Monarch Advanced Data Prep
Paige Jankowski Director Analytics, Healthcare & Insurance, Altair
David Griffith Managing Director, AmdoSoft Systems
Paula Harris Business Development Manager, AmdoSoft Systems
Every physician wants their patients to reach their highest potential for good health. And studies have shown that the patient-provider relationship plays a key role. With patient engagement technologies, physicians can reach beyond the in-person exam and automate ongoing communication across the patient journey to strengthen their connection with patients. Along with inspiring patient accountability and preventative care that boosts organization revenue and outcomes, a digital engagement strategy can streamline office operations while providing a superior patient experience. During the roundtable, let’s explore how patient engagement technology can: • Promote the patient-provider relationship • Boost patient satisfaction • Achieve financial gains for your organization
Patient Engagement Through the Lens of Physician
Tony Oliva DO, VP and CMO, Nuance
Justin Jacobson VP Patient Engagement, Nuance
Financial challenges are the number one issue facing hospitals today. It is estimated that, compared to pre-pandemic levels, nearly twice as many hospitals in the U.S. will operate with negative margins in the wake of COVID-19. Hospitals and health systems across the country are not only looking for ways to improve financial health, but also ways to prevent revenue loss, uncompensated care and underpayments. The key to solving the problem lies in the efficacy of claims management, not just the efficiency of the process. Repairing workflow issues alone will not address rising denial trends, which is a huge factor in revenue loss. Downstream denials often result from incomplete or inaccurate eligibility information during the admissions process. Automating registration and eligibility tasks reduces the risk of human error and makes the process easier and faster than ever before. Instead of writing off revenue following a denial, hospitals need to shift to a proactive approach to prevent denials before they happen. Recent technological advancements have enabled expanded eligibility searches to uncover additional payers and helped hospitals collect more earned revenue. ABILITY can help identify more active insurance coverage, including secondary and tertiary policies, and highlight patient eligibility for programs like Medicaid. Identifying the appropriate payers at patient intake can help make denial management a thing of the past, and secure your hospital’s future financial viability. This session will explore: • How to recognize areas of the organization that represent higher denial rates (emergency department vs. surgery center). • How to identify all available, billable coverage for patients upfront, including eligibility for Medicare and Medicaid. • How to prevent denials and collect more earned revenue.
Tom Schultz Senior Vice President ABILITY Network, an Inovalon Company
Enabling connected, whole-person care starts with the health IT team. In this conversation with Erich Huang, MD, Ph.D., Chief Science and Innovation Officer at Onduo, you’ll hear his perspective on how health systems can empower their IT teams to think creatively about their tech stack and how to leverage data to drive innovation in interoperability and care delivery; with real-world examples of how Duke Health applied data to improve predictive modeling to identify patients who need different approaches to care delivery and his thoughts on the future of data in healthcare at an Alphabet company. Three main takeaways: • To effectively enable the delivery of whole-person care, HIT teams need to think more like urban planners and strategists and less like vendor managers. • When you join conventional and unconventional data you can paint a more holistic and meaningful picture of the patient. • It’s imperative for technology leaders to continue to drive innovation through interoperability, and transparency while ensuring access and equitability are considered from the start.
Think Like an Urban Planner: Building More Coherent and Equitable Representations of Patients in Health IT Systems
Dr. Erich S. Huang MD, Ph.D., Chief Science and Innovation Officer at Onduo
Today, healthcare workers are inundated with high-volume, repetitive tasks that take time away from patient care. Traditional automation solutions can streamline backend processes, but an AI co-worker that works alongside your human workforce can supercharge human capacity and impact — changing the way work is done. Join us for a conversation among leaders who are launching game-changing solutions on a new healthcare platform. Learn about what they’re building, how their solutions are reducing burnout and fueling productivity, and why this technology is poised to shape the future of the industry.
Tony Brancato EVP & GM, Cybernetics at Olive
Ryan Brebner CEO at Advocatia
Sally Poblete Head of Provider Experience at Circulo
Moderated by Mike Biselli SVP, Olive Evangelist at Olive
As a result of government regulation, the need for greater efficiency, and the desire to empower better patient care, U.S. health care organizations are adopting multi-cloud environments. However, with multi-cloud use, managing, controlling and monitoring data security across all of these environments becomes a critical problem. Join 3M’s Mike Gooch, Sr. business manager and Tim O’Connell operations manager as they discuss data security in a multi-cloud world. By the end of the session, you will: • Understand the needs for multi-cloud data security • Gain insight into where you are at risk in multi-cloud environments • Learn what to look for in a cloud partner to avoid complex data security issues
Mike Gooch Sr. Business Manager, Revenue Cycle Managed Services, 3M HIS
Tim O'Connell Operations Manager, Revenue Cycle Managed Services, 3M HIS
COVID-19 continues to magnify how inefficient capacity management impacts delivery of and access to high-quality care. Having enough ICU capacity and specific floor beds available, being able to continue to perform elective surgeries, and adjusting the staff and nursing roster dynamically to avoid burnout are issues that have never been more important. But why do health systems find it so hard to address these issues even during “normal” times let alone during a crisis? The foundational math of capacity management, matching supply with demand, is broken. Existing tools and processes need to be fundamentally revamped for health systems to overcome waves of COVID-19 and similar shocks in the future, to maximize use of their assets, creating value for patients and themselves. The key is creating a culture of innovation in the organization; deploying proven and scalable AI-driven, intelligent, virtual, and distributed systems. The results? 90% confidence in critical inpatient bed capacity management, 8% decrease in opportunity days (difference between Med/Surg LOS & CMS LOS), less chaos, less burnout, and less provider alarm fatigue. Learn from LeanTaaS CEO and UCHealth CIO, how EHRs can be outfitted to better support hospitals' real-time decision making and how IT leadership can lead the digital transformation around capacity management leading to notable improvements in operational and financial performance as well as better patient and staff experience. 3 Learning Objectives 1. Identify the current challenges of capacity management - underlying math to match supply with demand - for health systems to maximize the use of assets to create value for patients and themselves. 2. Understand how AI-driven, intelligent systems can optimize the matching of supply and demand - during both “crisis” and “normal” times, without the extensive capital and resources needed by a command center. 3. Describe how UCHealth taps into knowledge from IT platforms to improve census predictions and real-time decisions about patient placement, staffing, surges and diversion prevention.
Steve Hess Chief Information Officer, UCHealth
The COVID-19 pandemic has brought to light how important it is for health systems to identify critical gaps in the healthcare ecosystem, ranging from patient access to care to healthcare financing, and prepare for any scenario. Patients want and need flexible financing options to cover planned and unexpected care events and hospitals need to reduce the resource burdens on their staff. In tandem with other patient preferences – including telehealth services, contactless payments, among others – flexible financing options are part of the evolving healthcare ecosystem that is putting the patient/consumer at the center of every innovation/adaptation. This session will discuss how integrated financing solutions are changing the way patients pay for care and the way hospitals collect payment, acting as one element of the solution for better healthcare for all. • For the patient healthcare experience, we’ve seen feedback from consumers that they are looking for more flexible, financing options that will more seamlessly fit their lifestyles – similar to companies in the retail industries. • Hospitals are also assessing their workflows and process to identify ways to forgo their in-house administrative account receivable burdens and focus on creating a patient-centric environment that delivers the best care. • This re-evaluation of the entire healthcare system will streamline any efficiencies so that we can prepare for future unexpected situations that might put straight on the industry.
Jan Oldenburg Principal, Participatory Health
Artificial intelligence (AI) and robotic process automation (RPA) have vast potential to revolutionize the healthcare industry. From early disease detection to predictive analytics and pattern recognition – there are a multitude of clinical uses to improve the lives of both patients and providers. However, it’s crucial to look beyond the clinical setting to truly maximize the potential impact these technologies can have on your organization. Given the transactional, and often manual, nature of revenue cycle management, AI and RPA are poised to both disrupt and optimize the system. Join this session to learn how AI and RPA technologies provide significant opportunities for process automation, cost reduction, and increased revenue capture when applied within your revenue cycle. We’ll cover six practical applications to leverage AI across the entirety of your revenue cycle – from prior authorizations to identifying missing charges to payer anomaly detection. During this session, attendees will: • Learn the six revenue cycle use cases for AI and RPA • Explore case studies of how providers are successfully leveraging AI today • Discuss future vision and opportunities for AI and RPA in the revenue cycle
Heather Kawamoto | Vice President, Product Strategy
Consumerism has been a hot topic in the healthcare industry for years now and we know the importance of delivering an enhanced experience to patients like they are used to in other industries. But the big question is, how do we do that without comprising provider’s financial stability? How do we make healthcare the kind of experience that patients want while at the same time focusing on growing bottom-line revenue? It all comes down to putting the patient back at the center of their financial care journey through both patient and provider facing digital technologies. The holistic patient experience, from searching for a provider online to scheduling an appointment and following up on an episode of care to understanding your financial responsibility, all comprise pieces of a continuous patient engagement journey that need to be linked. In this webinar, we will discuss key strategies that you can use to attract and retain patients, breakdown the silos between patient engagement and patient access, optimize workflows, and simplify the patient payment process. A successful strategy for a connected, end-to-end patient experience not only maximize business outcomes but will drive improved care outcomes.
Patrick Drewry, Vice President, Patient Engagement at Change Healthcare
