October HIT + RCM Virtual Event

Becker's Health IT + Revenue Cycle Virtual Event

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Health IT + Revenue Cycle Virtual Event

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EARLY REGISTRATION IS OPEN

TUESDAY, OCTOBER 6TH

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tuesday, october 6th - friday, october 9th, 2020 10:00 AM - 1:00 PM CT

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Continue the discussion with the latest in thought leadership in the healthcare industry.

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Health systems across the U.S. now rely on technology more than ever before.

During the pandemic, clinicians transitioned their practice to virtual health and a large portion of the workforce is now remote. Data analytics has also risen to the forefront of the national conversation about healthcare and sophisticated data platforms are now a top priority for health systems as they recover financially from the pandemic. Patients have also returned to hospitals and doctor offices, but now through the digital front door and they expect streamlined communication, care coordination and payment options. Enterprisewide digital transformation and innovation will differentiate the good systems from the great ones that will thrive for years to come. It is time to look ahead and exchange the best ideas in healthcare today. Join us for Becker's Health IT + Revenue Cycle Management Virtual Event in October. Attend on-demand panels and keynotes addressing big disruptors in health IT, revenue cycle, cybersecurity and innovation for the future.

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The Enterprise-wide Financial Impact of AI & Automation - Olive CEO, Sean Lane

Mitch Parker, Chief Information Security Officer at Indiana University Health

Neil Gomes, Chief Digital Officer and Executive Vice President of Technology Innovation and Consumer Experience at Thomas Jefferson University and Jefferson Health System

Ashish Atreja, MD, MPH, FACP, Associate Professor and Chief Innovation Officer, Medicine, Icahn School of Medicine at Mount Sinai, NY

Medell Briggs, MD, MPH, Interim Chief, Health Equity, Diversity and Inclusion, UCLA Health; Associate Professor, Emergency Medicine, David Geffen School of Medicine

Darren Dworkin, Chief Information Officer, Cedars-Sinai Medical Center

Gary Fritz, Vice President, Chief of Applications, Technology and Digital Solutions, Stanford Health Care and School of Medicine

Bruce Metz, PhD, Executive Vice President and Chief Information Officer, ACGME

Mitch Parker, MBA, CISSP, Chief Information Security Officer, Indiana University Health

Sandra Powell-Elliott, Health Innovation Executive; Vice President, Life Sciences and Innovation, Hackensack Meridian Health

Megan L. Ranney, MD, MPH, FACEP, Director, Emergency Digital Health Innovation program, Warren Alpert Endowed Associate Professor of Emergency Medicine, Brown University

Sanjeev Sah, Chief Information Security Officer, Medical University of South Carolina

Amy Schroeder, Chief Strategy Officer, Lexington Regional Health Center

Erica N. Steed, Director of Patient Experience, WellStar North Fulton Hospital

Tinu Tadese, MD, Chief Medical Informatics Officer, Lake Health System

Alison S. Tothy, MD, Associate Professor of Pediatrics; Pediatric Emergency Medicine, University of Chicago Medicine and Biological Sciences Division

Alpa Vyas, Vice President, Patient Experience, Stanford Healthcare

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SPECIAL THANKS TO OUR CORPORATE SPONSORS:

Davin Lundquist, MD, Chief Medical Information Officer, Ambulatory Services, Ventura Market, Dignity Health (CommonSpirit Health) Alison S. Tothy, MD, Associate Professor of Pediatrics; Pediatric Emergency Medicine, University of Chicago Medicine and Biological Sciences Division Erica N. Steed, Director of Patient Experience, WellStar North Fulton Hospital Moderated by: Molly Gamble, Becker's Healthcare

12:15 PM CT | keynote

Key Ideas around Strategy, Innovation and Engagement - What to Expect in the New Decade

Bruce Metz, PhD, Executive Vice President and Chief Information Officer, ACGME Sandra Powell-Elliott, Health Innovation Executive; Vice President, Life Sciences and Innovation, Hackensack Meridian Health Albert Villarin MD FACEP, Vice President and CMIO, Nuvance Health Network Moderated by: Mackenzie Bean, Becker's Healthcare

12:15 PM CT | keynote

New Technologies and Trends that will Directly Impact System Leadership, Employees, Patients and the Healthcare Industry as a Whole

Darren Dworkin, Chief Information Officer, Cedars-Sinai Medical Center Chris DeFlitch, Chief Medical Information Officer, Penn State Hershey Health System Tamara Havenhill-Jacobs, MHSA, FHIMSS, CHCIO, Chief Information Officer, Bozeman Health Moderated by: Gabrielle Masson, Becker's Healthcare

10:45 AM CT | panel discussion

Digital Health and Its Impact on Clinical Care and the Patient Experience

Tinu Tadese, MD, Chief Medical Informatics Officer, Lake Health System Megan L. Ranney, MD, MPH, FACEP, Director, Emergency Digital Health Innovation program, Warren Alpert Endowed Associate Professor of Emergency Medicine, Brown University Moderated by: Mackenzie Bean, Becker's Healthcare

11:30 AM CT | panel discussion

What Makes an Innovator? Encouraging Diversity on IT and Innovation Teams

Ashish Atreja, MD, MPH, FACP, Associate Professor and Chief Innovation Officer, Medicine, Icahn School of Medicine at Mount Sinai, NY Pamela Gallagher, DBA, CPA, Interim Chief Financial Offcer, Baptist Health Hardin Moderated by: Laura Dyrda, Becker's Healthcare

10:00 AM CT | panel discussion

How Will Big Tech and Wall Street Impact Healthcare?

Isaiah Nathaniel, Chief Information Officer, Delaware Valley Community Health, Inc. Kimberly Scaccia, Vice President, Revenue Cycle, Mercy Health Tinu Tadese, MD, Chief Medical Informatics Officer, Lake Health System Moderated by: Kelly Gooch, Becker's Healthcare

12:05 PM CT | panel discussion

The Mix of IT, Revenue Cycle and Analytics

Allen Hsiao, MD, FAAP, Chief Medical Information Officer & Vice President, Yale New Haven Health Matthew Modica, CISM, Vice President and Chief Information Security Officer, BJC HealthCare Moderated by: Laura Dyrda, Becker's Healthcare

10:00 AM CT | panel discussion

What Are the Biggest Threats and Opportunities in Health IT

Mitch Parker, MBA, CISSP, Chief Information Security Officer, Indiana University Health Gary Fritz, Vice President, Chief of Applications, Technology and Digital Solutions, Stanford Health Care and School of Medicine Nick Patel M.D., Chief Digital Executive, Vice Chair for Innovation & Business Affairs, Dept. of Medicine Moderated by: Alan Condon, Becker's Healthcare

10:45 AM CT | panel discussion

How To Do Big Tech Partnerships the Right Way: Tips, Tricks, and Lessons Learned

Aaron Martin, Executive Vice President, Chief Digital Officer, Providence Alpa Vyas, Vice President, Patient Experience, Stanford Healthcare Phillip Snider, DO, MS, FAAFP, Chief Medical Informatics Officer, Guthri Moderated by: Brian Zimmerman, Becker's Healthcare

11:30 aM CT | panel discussion

*Link will be available on 10/6

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Building Relationships and Enhancing the Patient Experience - Using Technology and Innovation as a Tool

Ash Goel MD, MBA, Senior Vice President, Chief Information and Informatics Officer, Bronson Healthcare Group Srinivasan Suresh, MD, MBA, FAAP, Vice President, Chief Information Officer, and Chief Medical Information Officer, UPMC Childrens Hospital of Pittsburgh Pavan Attur, Chief Information Officer, Hudson Regional Hospital Moderated by Ayla Ellison, Becker's Healthcare

10:00 AM CT | panel discussion

Why Digital Innovation & Data Analytics Remain Key Investments During the Pandemic

Amy Schroeder, Chief Strategy Officer, Lexington Regional Health Center Pamela Ott, Chief Financial Officer, Northwestern Indiana, Franciscan Health Hammond, Dyer, and Munster Hospitals Shelly (Hunter) Schorer, Chief Financial Officer, Northern California Division, CommonSpirit Health Moderated by: Ayla Ellison, Becker's Healthcare

10:00 AM CT | panel discussion

The Most Important Revenue Sources For Your Hospital - Service Lines, Risks and Improvements

Gerard X. Brogan, Jr., MD, FACEP, Senior Vice President and Chief Revenue Officer, Northwell Health Peg Burnette, CPA, FHFMA, Chief Financial Officer, Denver Health and Hospital Authority Moderated by Alia Paavola, Becker's Healthcare

10:45 AM CT | panel discussion

Top Revenue Cycle Challenges Today and Strategies to Combat Them

Medell Briggs, MD, MPH, Interim Chief, Health Equity, Diversity and Inclusion, UCLA Health; Associate Professor, Emergency Medicine, David Geffen School of Medicine Matt Phillips, Vice President – Health Informatics, Rochester Regional Health Beau S Gostomsky, RN BSN MBA, Vice President, Revenue Cycle, Children’s Mercy Hospital Kansas City Moderated by Anuja Vaidya, Becker's Healthcare

12:15 PM CT | panel discussion

Improving Patient Satisfaction, Experience and Service Quality Through Healthcare IT

Katherine Lusk MHSM, RHIA, FAHIMA, Chief Health Information Management and Exchange Officer, Children’s Health System - Dallas Claude J. Pirtle, MD, MS, Chief Medical Information Officer and Medical Director of Corporate Health and Wellness, West Tennessee Healthcare Jeffrey S. Sturman Senior Vice President and Chief Information Officer, Memorial Healthcare System Moderated by Brian Zimmerman, Becker's Healthcare

11:30 AM CT | panel discussion

The Role of IT in Driving Innovation and the Evolving Healthcare Landscape

Holly Yonemoto, MBA, Chief Financial Officer and Chief Information Officer, San Gorgonio Memorial Hospital & Health Care District Svetlana Pitman, Chief Financial Officer, Tucson Orthopaedic Institute, P.C Moderated by: Morgan Haefner, Becker's Healthcare

10:45 AM CT | panel discussion

The Best 3 Ideas to Improve Health IT and Revenue Cycle Today

Nick Martin, Chief Technology Officer, DuPage Medical Group Sanjeev Sah, Chief Information Security Officer, Medical University of South Carolina Moderated by: Molly Gamble, Becker's Healthcare

11:30 AM CT | panel discussion

Chicken vs egg: What comes first, the innovation or the hub?

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David Franklin, Chief Operating Officer, Ontario Systems

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Sean Lane, Chief Executive Officer, Olive Sponsored by:

10:00 AM CT | FEatured session

One Giant Leap: How an AI Workforce Will Transform Healthcare

Leslie Richard, System Vice President of Revenue Cycle, CommonSpirit Health John Talaga, Executive Vice President & GM, Healthcare, Flywire Sponsored by:

11:30 AM CT | FEatured session

Power through options: Designing the patient journey around transparency and affordable solutions

John Talaga, Executive Vice President & GM, Healthcare, Flywire

Sean Lane, Chief Executive Officer, Olive

Tim Donovan, SVP, Chief Marketing Officer, CareCredit Steven Merahn, MD, AAP, Chief Medical Officer, Centria Healthcare Sponsored by:

10:00 AM CT | FEatured session

Addressing the Patient Financial Experience Beyond the Coronavirus (COVID-19) Pandemic

Tim Donovan, SVP, Chief Marketing Officer, CareCredit

Steven Merahn, MD, AAP, Chief Medical Officer, Centria Healthcare

David Franklin, Chief Operating Officer, Ontario Systems Sponsored by:

10:45 AM CT | FEatured session

How to Build a Strong Culture and High-Performing Team Across AR Management

Casey Williams, Senior Vice President of Patient Engagement Kristen Jacobsen, Vice President of Product & Marketing Sponsored by:

11:30 AM CT | FEatured session

Digital Payment Strategies that Transform Self-Pay Performance

Steve Shim, Executive Healthcare Strategist, HPE Dave Twohy, VP and GM GreenLake North America, HPE Sponsored by:

10:45 AM CT | FEatured session

Why hybrid cloud on premises is growing faster than the public cloud

Check out this ongoing speaker series where Becker's Healthcare talks to healthcare leaders who plan to speak at our HIT+RCM Virtual Event.

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Speaker Q&A's

Brittany Means, RN, Vice President of Commercial Operations, Pulsara Wendy Barrilleaux, PT, DPT, NCS, Neuroscience Serviceline Administrator, St. Dominic Hospital Bill Atkinson, William K. Atkinson, Ph.D., MPH, MPA, FACHE, FACPE, President, Guidon Healthcare Consulting, LLC Sponsored by:

11:30 AM CT | FEatured session

Quadruple Aim: How One Telehealth Platform is Changing the Game

Bill Atkinson, William K. Atkinson, PhD, MPH, MPA, FACHE, FACPE, President, Guidon Healthcare Consulting, LLC

Brittany Means, RN, Vice President of Commercial Operations, Pulsara

Wendy Barrilleaux, PT, DPT, NCS, Neuroscience Serviceline Administrator, St. Dominic Hospital

featured whitepapers

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Patient Advocacy: A Guide to Collections in the Age of COVID19

With the pandemic still part of everyday life, the right collection partner can help your healthcare organization improve financial stability with higher revenue recovery rates. But if your collection agency provides a negative experience for your patients, you could lose a valuable financial resource. This whitepaper teaches how working with a collection agency that uses compassionate collection efforts and proven negotiation tactics will retain your existing patient relationships and result in higher revenue. Sponsored by:

Leslie Richard, System Vice President of Revenue Cycle, CHI (now CommonSpirit Health), Catholic Health Initiatives

Ash Goel MD, MBA, Senior Vice President, Chief Information and Informatics Officer, Bronson Healthcare Group

Srinivasan Suresh, MD, MBA, FAAP, Vice President, Chief Information Officer, and Chief Medical Information Officer, UPMC Childrens Hospital of Pittsburgh

Shelly (Hunter) Schorer, Chief Financial Officer, Northern California Division, CommonSpirit Health

Pavan Attur, Chief Information Officer, Hudson Regional Hospital

Matt Phillips, Vice President, Health Informatics, Rochester Regional Health

Beau S Gostomsky, RN BSN MBA, Vice President, Revenue Cycle, Children’s Mercy Hospital Kansas City

Gerard X. Brogan, Jr., MD, FACEP, Senior Vice President and Chief Revenue Officer, Northwell Health

Peg Burnette, CPA, FHFMA, Chief Financial Officer,Denver Health and Hospital Authority

Katherine Lusk MHSM, RHIA, FAHIMA, Chief Health Information Management and Exchange Officer, Children’s Health System - Dallas

Claude J. Pirtle, MD, MS, Chief Medical Information Officer and Medical Director of Corporate Health and Wellness, West Tennessee Healthcare

Jeffrey S. Sturman Senior Vice President and Chief Information Officer, Memorial Healthcare System

Steve Kim, MD, Co-Founder, President & CMSO (Chief Marketing & Strategy David Tassoni, President – US Operations, Access Healthcare Sponsored by:

11:30 AM CT | FEatured session

Utilizing Tech-Enabled Services/Solutions to Solve the Manual Prior Authorization Workflow

Chris DeFlitch, MD, Chief Medical Information Officer, Penn State Hershey Health System

Pamela Gallagher, DBA, CPA, Interim Chief Financial Officer, Baptist Health Hardin

Tamara Havenhill-Jacobs, MHSA, FHIMSS, CHCIO, Chief Information Officer, Bozeman Health

Aaron Martin, Executive Vice President and Chief Digital Officer, Providence

Davin Lundquist, MD, Chief Medical Information Officer, Ambulatory Services, Ventura Market, Dignity Health (CommonSpirit Health)

Isaiah Nathaniel, Chief Information Officer, Delaware Valley Community Health, Inc.

Nick Patel, MD, Chief Digital Executive, Vice Chair, Innovation & Business Affairs, Dept. of Medicine

Kimberly Scaccia, Vice President, Revenue Cycle, Mercy Health

Albert Villarin MD, FACEP, Vice President and Chief Medical Information Officer, Nuvance Health Network

Data archiving company to know:

Nick Raup, AVP Product Management, Revenue Cycle at Change Healthcare Sponsored by:

10:45 AM CT | FEatured session

Exploring National Denials Trends: What the Data is Telling Us and Where We Need to Go from Here

Nick Raup, AVP Product Management, Revenue Cycle at Change Healthcare

FRIDAY, OCTOBER 9TH

wEDNESDAY, OCTOBER 7TH

THURSDAY, OCTOBER 8TH

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Kristen Jacobsen, Vice President of Product & Marketing

Casey Williams, Senior Vice President of Patient Engagement

Kyle Sherseth, CHFP, Vice President, Advisory Services, nThrive Sponsored by:

10:45 AM CT | FEatured session

Living in a Price Transparent World

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Cassi Birnbaum, MS, RHIA, CPHQ, FAHIMA, Senior Enterprise Director HIM, CDI and Coding PeaceHealth Moderated by Mike Gooch Business Manager, Revenue Cycle Managed, Services, 3M HIS Sponsored by:

10:00 AM CT | FEatured session

Healthcare Organization Move to the Cloud: Key Considerations

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Holly Yonemoto, MBA, Chief Financial Officer and Chief Information Officer, San Gorgonio Memorial Hospital & Health Care District

Svetlana Pitman, Chief Financial Officer, Tucson Orthopaedic Institute, P.C

Heather Kawamoto, VP Product, Waystar

Robert Budman, CMIO, Nuance

Robert Budman, CMIO, Nuance Sponsored by:

10:00 AM CT | FEatured session

How Intelligent AI-Powered Automation is Reshaping the Revenue Cycle

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Heather Kawamoto, VP Product, Waystar Sponsored by:

12:15 PM CT | FEatured workshop

Winning with Price Transparency: Easy steps to increasing net revenue and building patient loyalty

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Nick Martin, Chief Technology Officer, DuPage Medical Group

Steve Kim, MD, Co-Founder, President & Chief Marketing & Strategy Officer

David Tassoni, President, US Operations, Access Healthcare

Patient Access and Price Transparency Company to Know:

AccuReg helps hospitals maximize net patient revenue, provide price transparency and enable digital patient engagement with its market-leading patient access solutions. Its cloud-based suite utilizes robotic process automation and an intelligent rules engine at the front of the revenue cycle to help hospitals prevent denial-causing errors, deliver accurate out-of-pocket cost estimates, increase pre-service revenue and provide financial assistance for patients.

Click here to register for more virtual events coming soon to watch live or on-demand from Becker's Healthcare.

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Providers Want to Be with Patients: Streamlined Provider Management Gets Them There—Faster!

Provider Management automates contracting, credentialing, and enrollment processes, while ensuring regulatory compliance for every one of your providers. Our technology-enabled, end-to-end suite of solutions and services manages your provider contracts, onboarding processes, and downstream compliance practices efficiently. Sponsored by:

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Thanks to advancements in technology, Artificial Intelligence is enabling enterprises to drive innovation, efficiency, customer experience and productivity, while fundamentally transforming the nature of human work. Join Sean Lane, CEO of Olive, as he discusses Olive’s approach to reducing the administrative burden, building the internet of healthcare, and maximizing the power of data with an AI workforce. Learning Objectives - Why healthcare is turning to an AI workforce, and the high-value areas within a health system where AI is often deployed - The four building blocks of an AI workforce and how they work together to streamline healthcare operations - The growing benefits of an AI workforce program that can scale enterprise-wide

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Sean Lane, Chief Executive Officer, Olive

Power through options: Designing the patient journey around transparency and affordable solutions

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Recognizing a growing need to address self-pay collections and to mitigate the challenges created by a complex host environment, CHI set out to craft a more consumer-centric, digitally forward patient financial experience. In this session, Leslie Richard, VP of Revenue Cycle, will share the planning, strategy, execution and results that come from combining affordable options with the latest in patient self-service tools. This session will detail the step-by-step process necessary to transform your revenue cycle from a manually driven, cumbersome process for both patients and staff to a streamlined, automated system that empowers patients at every stage in their journey. Learning Objectives - Innovative approaches to improve patient payment performance within the changing reimbursement landscape - Successful strategies for creating a positive financial experience across a nationwide footprint - Effective methods to address issues with multiple revenue cycle systems in order to offer a consolidated and real-time billing option - Advanced payment support methods and payment assistance models being used by health systems to lower dependency on collection agencies and improve overall performance

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John Talaga, Executive Vice President & GM, Healthcare, Flywire (773) 251-8296 john.talaga@flywire.com

Leslie Richard System Vice President of Revenue Cycle, CHI (now CommonSpirit Health) Catholic Health Initiatives

Addressing the Patient Financial Experience Beyond the Coronavirus (COVID-19) Pandemic

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In the months since the coronavirus (COVID-19) pandemic began, we have witnessed rapid innovation and agility across the U.S. health system, as providers and healthcare organizations have worked to quickly adapt to meet the needs of patients and ensure continuity of care. Simultaneously, hospitals and health systems have done their best to manage difficult situations – ranging from overwhelming numbers of critically ill patients to financial hardship caused by the cancellation and postponement of elective procedures. The coming months will be critical as health systems attempt to build trust with consumers, particularly around billing transparency and other financial matters. This session will involve first-hand observations about today's consumer financial decision-making trends and explore insights from a recent survey of over 2,000 U.S. adults who visited a doctor or healthcare facility within the past year for routine, follow-up, or unplanned care, and will inform how best to address patient financial concerns. Learning Objectives: 1. Understand the factors that influence patient decision-making, and how healthcare costs may impact those decisions 2. Learn how to manage the six stages of the patient healthcare journey while providing financial resources and solutions that empower patients to address the challenges they face at each stage 3. Develop strategies to address the shifts in patient expectations as they relate to the healthcare financial experience due to coronavirus (COVID-19) Speaker Information:

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Tim Donovan, SVP, Chief Marketing Officer, CareCredit Tim has over 20 years of experience in product management, brand strategy, advertising and direct marketing. He leads the Marketing team for CareCredit and is responsible for marketing strategy, product management and innovation, as well as the key strategic initiatives to drive business growth. Prior to joining CareCredit in 2015, Tim worked at MasterCard, serving as vice president, senior business leader in Global Consumer Credit Product Management and held a variety of US and global marketing roles. In his more recent role, Tim led global product strategy and optimization programs to drive portfolio growth, establish performance benchmarks, ensure value proposition consistency, identify new revenue opportunities and establish best practices. Steven Merahn, MD, AAP, Chief Medical Officer, Centria Healthcare Steven Merahn, MD, is an experienced physician executive with a remarkably diverse career across almost the entire healthcare ecosystem, including clinical practice, public health, communications media and strategic marketing, publishing and healthcare information services, IT software and digital media, hospital and integrated delivery networks, health plans and accountable care. Dr. Merahn is a recognized thought leader in healthcare quality and performance management, population health management and systems-based practice, and is a vocal advocate for the value of the 'human-factor' in care delivery, clinical quality and health status improvement. Currently chief medical officer for Centria Healthcare, a national provider home-based clinical health to medically complex and neurotypical patients, he began his career as a policy and program development specialist for the NYC Department and Health and subsequently spent over a decade working on health policy, strategic communications and information services. He went on to lead organizational transformation as the vice president and member of the operations leadership team at the Albert Einstein Healthcare Network in Philadelphia and served as senior vice president at Aetna’s ActiveHealth Management unit, where he was responsible for clinical integration programs and leading their efforts into accountable care and population health. Most recently he served as chief medical officer for US Medical Management, leading their transformation as a national primary care network into a highly successful accountable care organization.

How to Build a Strong Culture and High-Performing Team Across AR Management

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David Franklin, Chief Operating Officer, Ontario Systems As Chief Operating Officer, David is responsible for leading product and customer success functions to ensure we innovate, evolve our product portfolio, and service our customers in an integrated manner. His efforts are focused on delivering a “one Ontario” approach to support and implementation, driving product adoption, and strengthening customer satisfaction. With deep expertise in the areas of healthcare technology, revenue cycle management (RCM), process improvement, and performance management, David brings unique insights and strengths to the executive team. Prior to joining Ontario Systems, he cofounded Connance, a healthcare technology company that delivered predictive analytics and workflow solutions to help hospitals improve patient outcomes and RCM performance. David also served as Waystar’s Senior Vice President, Platform and Solution Commercialization and Senior Vice President, Health System & Hospital Operations. David graduated from the University of Pennsylvania’s Management and Technology program. A resident of Waban, Massachusetts, David chairs the board of directors for Jewish Big Brothers Big Sisters of Greater Boston.

Increasing engagement and efficiency on the A/R front lines is a big concern and major challenge for RCM professionals. For one large provider, time spent navigating work queues, IVRs, and sitting on hold had a limiting effect on their team’s capacity to work accounts. Compounding this, leaders had less-than-desired insight into daily activity and performance—even before the provider’s hundreds of team members began working remotely. Without a physical contact center, improving claim follow-up efficiency, payer interactions, and employee onboarding—outcomes that would have been difficult to attain in a “normal” environment—were even more challenging in the current situation facing all revenue cycle managers. In this session, you will learn how one large provider: - Eliminated upfront decision making and EHR navigation - Reduced payer hold times for a dramatic boost in account rep productivity - Gained the real-time visibility needed to monitor accounts worked, deliver timely coaching, drive performance improvements, and keep reps engaged

Quadruple Aim: How One Telehealth Platform is Changing the Game

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Join Pulsara Vice President of Commercial Operations, Brittany Means, RN, St. Dominic Hospital Neuroscience Serviceline Administrator Wendy Barrilleaux, PT, DPT, NCS, and Guidon Healthcare Consulting President, Bill Atkinson, PhD, MPH, MPA, EMT-P, FACHE, FACPE as they detail how one health system optimized daily operations, improved quality of care, generated revenue, and — inadvertently — created a robust telehealth network that can easily be scaled to manage the COVID-19 pandemic. Hospitals and health systems are hemorrhaging money while struggling with the demands of a global pandemic. While on a quest to improve quality of care for time-sensitive emergencies, learn how one community created a system that cut costs, generated revenue, improved patient outcomes, and — unexpectedly — created the critical telehealth communications backbone for something much greater. They reduced their vendor portfolio and saved a half a million annually while increasing morale, simplifying workflows, and experiencing better patient outcomes. The need to coordinate quality treatment while protecting the community has never been greater. Learning Points: - Through a detailed case study, learn how to leverage mobile-first telehealth technology to build a regional system of care. - Understand how your decision to not invest in best practices may be your greatest legal and financial liability. - Learn how leveraging the power of mobile technology can streamline care, decrease treatment times, and improve outcomes. - Analyze the value and cost benefit associated by reducing your hospital’s vendor profile.

Bill Atkinson, William K. Atkinson, PhD, MPH, MPA, FACHE, FACPE, President, Guidon Healthcare Consulting, LLC

Brittany Means, RN, Vice President of Commercial Operations, Pulsara

Wendy Barrilleaux, PT, DPT, NCS, Neuroscience Serviceline Administrator, St. Dominic Hospital

Why hybrid cloud on premises is growing faster than the public cloud

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The demand for extending the cloud experience on premises is now out pacing the requirements for public cloud. Learn why hybrid cloud demand and adoption is accelerating across multiple industries and how this is an opportunity for healthcare systems to innovate.

Bill Atkinson, William K. Atkinson, PhD, MPH, MPA, FACHE, FACPE, President, Guidon Healthcare Consulting, LLC

Steve Shim, Executive Healthcare Strategist, HPE

Dave Twohy, VP and GM GreenLake North America, HPE

Exploring National Denials Trends: What the Data is Telling Us and Where We Need to Go from Here

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Denials. They erode providers’ bottom lines, impede timely reimbursement, and sap time and money to appeal. As a step toward helping providers take charge of pervasive denial challenges, Change Healthcare analyzed denial trends from 2019-2020, and the data reveals that national denial rates are climbing, 86% of denials are potentially avoidable, and 26% of those are not recoverable. In this session, we’ll review the initial findings from the Change Healthcare 2020 Revenue Cycle Denial Index Report including national denial rates, root cause details, denial trends during the pandemic, avoidable vs un-avoidable denial types and more. As a takeaway, providers will learn key strategies that can be applied to better prevent and manage denials for their organization.

Nick Raup, AVP Product Management, Revenue Cycle at Change Healthcare

Digital Payment Strategies that Transform Self-Pay Performance

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Our industry and country are going through a lot right now. Finding the right balance between patient empathy and managing cash flow is more critical than ever. Join us for an informational webinar where we highlight the strategy, intelligence and flexibility you need to find that balance. Learning objectives:

Kristen Jacobsen, Vice President of Product & Marketing

Adopting a digital first engagement strategy to drive self-service payments Using intelligence to understand where your patients are financially Creating the flexibility to narrow payment lanes for individual patients

Casey Williams, Senior Vice President of Patient Engagement

Living in a Price Transparent World

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Increasing federal and state regulations are causing many hospitals to struggle to stay up-to-date with ever-changing coding and compliance rules, as well as developing and maintaining a defensible and transparent pricing strategy. This presentation is designed to address the regulatory requirements for price transparency and key industry trends that impact CDM structure, revenue and patient satisfaction. We will also address next steps for you to consider when implementing an effective Internal Audit and Monitoring program to minimize risk and optimize revenue. With the help of a hospital revenue cycle leader, we will dive into the challenges providers face and discuss solutions for tackling the complexities of living in a price transparent world. Learning objectives:

Learn about current and future price transparency regulations and how to proactively prepare for changes Identify risk areas and develop a plan to proactively defend your CDM structure and negotiate payer contracts Discuss real world examples from a provider perspective including challenges, approach and success metrics Identify key elements of an Internal Audit and Monitoring program to ensure a compliant CDM with accurate and complete charge capture

Kyle Sherseth, CHFP, Vice President, Advisory Services, nThrive

Healthcare Organization Move to the Cloud: Key Considerations

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This panel will discuss key considerations, challenges and benefits associated when moving a healthcare system to a cloud solution. Moving healthcare systems to a hosted, or cloud, solution may bring up questions about security, data ownership and other areas of concern. This panel will explore and discuss key considerations related to how best to address these issues, and what should be considered for this strategic decision.

How Intelligent AI-Powered Automation is Reshaping the Revenue Cycle

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Inefficient, manual processes make the revenue cycle ripe for disruption. While health systems are investing in the automation of tasks within the clinical realm, real transformation only will occur when there is a platform to collaborate, problem-solve, and add value to the most complex clinical and revenue cycle challenges. During this session, hear how AI-powered automation in the workflow is converging to not only have an impact on individual operations but also help hospitals reshape the revenue cycle from end-to-end.

Robert Budman, CMIO, Nuance

Winning With Price Transparency: Easy Steps to Increasing Net Revenue and Building Patient Loyalty

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The Final Rule deadline is rapidly nearing, driving organizations to evaluate how price transparency fits into their patient engagement strategy. With the right approach, organizations can go beyond compliance to make price transparency a competitive advantage. Learn best practices gleaned from leading health systems and hospitals on the steps your organization can take to increase collections and patient satisfaction in 2021 and beyond. Heather Kawamoto is VP Product at Waystar and responsible for the Financial Clearance and Patient Financial Experience portfolio. At the time of Recondo’s acquisition by Waystar, Heather had a 12 year tenure with Recondo, the last two of which she served as Chief Product Officer. Heather’s products have received coveted industry awards and rigorous certifications include HFMA Peer Review and Best in KLAS. With over 20 years product management experience, Heather’s particular focus is in helping healthcare organization’s realize cost savings and operational efficiencies through automation-focused technologies.

Heather Kawamoto, VP Product, Waystar

Utilizing Tech-Enabled Services/Solutions to Solve the Manual Prior Authorization Workflow

Featured session

Sponsored by:

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Today’s highly manual prior authorization workflows lead to both patient access bottlenecks and claim denials leading to lost revenue. While advancements in machine learning and robotics process automation have and will continue to automate many tasks done by humans, tech-enabled services may actually be the most accessible and efficient way to leverage this technology in the near future. Join Access Healthcare and Voluware to learn more about their experiences and how they have come together, as partners, to offer a tech-enabled service/solution to the marketplace.

Steve Kim, MD, Co-Founder, President & Chief Marketing & Strategy Officer

In this session you will learn: - The challenges two executives faced with the manual prior authorization workflows - How two companies have come together, in a partnership, realizing you cannot only utilize an automated solution or service you need both to solve the market problem. - The benefits to expect when utilizing a tech-enabled service/solution

David Tassoni, President, US Operations, Access Healthcare

selling technology to government

Panel discussion Featuring

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Eric Rosow, Chief Executive Officer, Diameter Health

Luke Smith DNP, RN, NE-BC, CCM, client operations analyst, Central Logic; Director, Arizona Surge Line

Thomas Novak, ONC/HHS, Medicaid Interoperability Lead, Office of Policy

Scott Becker, JD, CPA, Partner, McGuireWoods LLP., Publisher, Becker's Healthcare

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