June Health IT + Revenue Cycle Management Virtual Forum

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tuesday, June 22nd - thursday, june 24th, 2021 | 10 AM - 12 PM CT

health it + revenue cycle management virtual FORUM

Health IT has taken center stage as systems focus on vaccine delivery and digital transformation. CIOs are developing best strategies for data storage, management and security within the organization while their departments continue to support clinical operations and remote work. They are also collaborating with CFOs and revenue cycle leaders to automate processes and support cost-saving priorities systemwide. Join executives from leading health systems across the U.S. for critical discussions and debate on digital transformation, cybersecurity, revenue cycle management and more.

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Matthew Kull, Chief Information Officer at Cleveland Clinic & Lara Jehi, Chief Research Information Officer at Cleveland Clinic

Caswell Samms, Senior Vice President & Chief Financial Officer at St. Joseph’s Health

David Higginson, EVP, Chief Innovation Officer & Chief Operating Officer at Phoenix Children’s Hospital

Angie Nicholas, Chief Medical Officer at Einstein Medical Center in Montgomery (Einstein Healthcare Network)

Deborah Muro, Chief Information Officer at El Camino Health

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Tuesday, june 22, 2021

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BECKER'S JUNE HEALTH IT + REVENUE CYCLE MANAGEMENT VIRTUAL FORUM

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SPECIAL THANKS TO OUR CORPORATE SPONSORS:

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James Wellman, Chief Information Officer, Blanchard Valley Health System Michelle Stansbury, Vice President, Innovation and IT Corporate Systems, Houston Methodist Stephanie Lahr, MD, CHCIO, Chief Information Officer and Chief Medical Information Officer, Monument Health

When to say 'yes' and 'no' to new applications

10:45 AM CT | Panel discussion

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Discussion Topics: • When to say yes and no to new applications • The 3 biggest challenges in health IT today • Core priorities for health IT • What does it take to be a great CIO today • Will there be big changes in EMR systems • What are key trends in revenue cycle management • People plus technology - what works ? • What does the revenue cycle management workforce look like in 5 years • What are the top 3 priorities in revenue cycle management • What is changing in RCM and how fast Full agenda coming soon!

Carlos A. Bohorquez, Chief Financial Officer, El Camino Health

Heather Dunn, Vice President, Revenue Cycle Services, Vanderbilt Health

Jonathan Goldberg, Executive Vice President & Chief Information Officer, Edward-Elmhurst Health

thank you to our sponsors:

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Stephanie Lahr, MD, CHCIO, Chief Information Officer and Chief Medical Information Officer, Monument Health

Edward Lee, Executive Vice President, Information Technology and Chief Information Officer, The Permanente Federation; Associate Executive Director, The Permanente Medical Group

Kara Martinezmoles, Vice President of Revenue Cycle, Renown Health

Renee Rasmussen, Vice President Revenue Cycle, UnityPoint Health

Sandra Powell-Elliott, Health Innovation Executive and Vice President, Life Sciences & Innovation, Hackensack Meridian Health

Michael A. Pfeffer, MD, FACP, Assistant Vice Chancellor and Chief Information Officer, UCLA Health Sciences

Aaron Miri, Chief Information Officer, Dell Medical School and UT Health Austin

Eric Strucko, Chief Financial Officer, University of Southern California Health System (Keck Medicine)

Michelle Stansbury, Vice President, Innovation and IT Corporate Systems, Houston Methodist

Sanjeev Sah, Vice President, Chief Information Security Officer, Centura Health

Laura Wilt, System Vice President and Chief Information Officer, Ochsner Health

James Wellman, Chief Information Officer, Blanchard Valley Health System

The 3 biggest challenges in health IT today

Sanjeev Sah, VP, Chief Information Security Officer, Centura Health

11:30 AM CT | Panel discussion

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Core priorities for health IT

Jonathan Goldberg, Executive Vice President & Chief Information Officer, Edward-Elmhurst Health Albert Villarin, MD, FACEP, Vice President and Chief Medical Informatics Officer, Nuvance Health

11:20 AM CT | Panel discussion

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What are key trends in RCM

Gerard Brogan, Senior Vice President and Chief Revenue Officer, Northwell Health Eric Strucko, Chief Financial Officer, University of Southern California Health System (Keck Medicine)

11:30 AM CT | Panel discussion

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Will there be big changes in EHR systems

J. Andy Crowder, Senior Vice President and Chief Information and Analytics Officer, Atrium Health Gregory Bryant, CHIME, Chief Information Officer, Governor Juan F. Luis Hospital & Medical Center Scott MacLean, Chief Information Officer, MedStar Health Alan Weiss, MD, MBA, FACP, Chief Medical Information Officer, BayCare

10:45 Am CT | Panel discussion

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What does it take to be a great CIO today

Aaron Miri, Chief Information Officer, Dell Medical School and UT Health Austin Srinivasan Suresh MD, MBA, FAAP, Vice-President, Chief Information Officer & Chief Medical Information Officer, UPMC Children’s Hospital of Pittsburgh Michael A. Pfeffer, MD, FACP, Assistant Vice Chancellor and Chief Information Officer, UCLA Health Sciences

10:45 aM CT | Panel discussion

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What are the top 3 priorities in RCM

Heather Dunn, Vice President, Revenue Cycle Services, Vanderbilt Health Renee Rasmussen, Vice President Revenue Cycle, UnityPoint Health Kara Martinezmoles, Vice President of Revenue Cycle, Renown Health

11:30 AM CT | Panel discussion

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What does the RCM workforce look like in 5 years

Robyn Alvis, MBA, Chief Operating Officer, Northwestern Medical Group; Senior Vice President, Northwestern Medical Center Kathy LeBrew, Chief Revenue Cycle Officer at University Hospitals of Cleveland

10:45 AM CT | Panel discussion

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People + technology: What works

Laura Wilt, System Vice President and Chief Information Officer, Ochsner Health Sandra Powell-Elliott, Health Innovation Executive and Vice President, Life Sciences & Innovation, Hackensack Meridian Health Edward Lee, Executive Vice President, Information Technology and Chief Information Officer, The Permanente Federation; Associate Executive Director, The Permanente Medical Group

11:30 AM CT | Panel discussion

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Gerard Brogan, Senior Vice President and Chief Revenue Officer, Northwell Health

Gregory Bryant, CHIME, Chief Information Officer, Governor Juan F. Luis Hospital & Medical Center

Srinivasan Suresh MD, MBA, FAAP, Vice-President, Chief Information Officer & Chief Medical Information Officer, UPMC Children’s Hospital of Pittsburgh

Albert Villarin, MD, FACEP, Vice President and Chief Medical Informatics Officer, Nuvance Health

Alan Weiss, MD, MBA, FACP, Chief Medical Information Officer, BayCare

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Robyn Alvis, MBA, Chief Operating Officer, Northwestern Medical Group; Senior Vice President, Northwestern Medical Center

J. Andy Crowder, Senior Vice President and Chief Information and Analytics Officer, Atrium Health

Scott MacLean, Chief Information Officer, MedStar Health

Kathy LeBrew, Chief Revenue Cycle Officer at University Hospitals of Cleveland

Improving Patient Scheduling Operations: Survey Findings on Where We Stand Today and Insights for the Future

Jason Lee, Vice President, RCM Services Product Management, Change Healthcare Sponsored by:

10:00 AM CT | Featured session

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Empowering Healthcare Providers to be a Financial Resource for Patients

Shannon Burke, SVP, GM of Health Systems, CareCredit Steven Merahn, M.D., FAAP, Chief Medical Officer, Essen Health Ventures Sponsored by:

10:00 AM CT | Featured session

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Keep or Migrate: Making the Case for an Active Archive

Cindy Adkins, CRCR, Director of Revenue Cycle Solutions, MediQuant Sponsored by:

10:00 AM CT | Featured session

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Wednesday, june 23, 2021

Thursday, june 24, 2021

Deborah Muro, Chief Information Officer at El Camino Health

Angie Nicholas, Chief Medical Officer at Einstein Medical Center in Montgomery (Einstein Healthcare Network)

David Higginson, EVP, Chief Innovation Officer & Chief Operating Officer at Phoenix Children’s Hospital

Caswell Samms, Senior Vice President & Chief Financial Officer at St. Joseph’s Health

Matthew Kull, Chief Information Officer at Cleveland Clinic & Lara Jehi, Chief Research Information Officer at Cleveland Clinic

Intermountain Healthcare reduces check-in time by 25% with intelligent automation

Increasing patient expectations have compelled providers to replace manual, paper-based workflows with automated digital experiences. Learn how Intermountain Healthcare built an automated digital check-in and registration experience using robotic process automation and artificial intelligence, saving MAs over 30 minutes per day while driving a 96% patient satisfaction rating. Readers will learn: • How Intermountain replaced paper-based check-in and intake with an automated mobile experience • How embedding self-pay collections into their digital registration experience increased co-pay collection by 300% • Concrete examples of how automation can be deployed to streamline staff, clinician, and call center workflows Please fill out the form to download the whitepaper.

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FEATURED CASE STUDY

Ensure Reimbursement and Compliance by Creating Better EHR Users

High-quality education and user competency are paramount to the successful use of the EHR. Derek Harley, Learning and Development System Manager for M Health Fairview shares how a scalable digital training platform and hybrid learning approach helped M Health Fairview better enable their Epic end users through upgrades and workflow changes. Sponsored by:

10:45 AM CT | AUDIO Featured session

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Automate Patient Access to Enable Consumerism and Collect More Up-Front Cash

Michelle Fox, Director Revenue Operations, Patient Access, Health First Ramon Rivera, Corporate Executive Director, Consumer Access | Revenue Cycle, AdventHealth Moderated by Clint Jones, CHFP, Vice President, Business Development, AccuReg Sponsored by:

10:45 AM CT | Featured session

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Session description Attendees will learn about how virtual health can: • Expand consumer and clinician access • Improve clinical outcome • Enhance consumer experience

Bill Fera, MD, Principal, Deloitte Consulting LLP

Ken Abrams, MD, Consulting Managing Director, Deloitte Consulting, LLP

Urvi Shah, Senior Manager, Deloitte Consulting LLP

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SPONSORED BY:

Session description Attendees will learn about how virtual health can: • Expand consumer and clinician access • Improve clinical outcome • Enhance consumer experience

Bill Fera, MD, Principal, Deloitte Consulting LLP

Ken Abrams, MD, Consulting Managing Director, Deloitte Consulting, LLP

Urvi Shah, Senior Manager, Deloitte Consulting LLP

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Patient Access Centers wrestle with a variety of obstacles every day, but patient scheduling operations always rises to the top of the list. Challenges such as lack of standardization in scheduling across departments, poor operational performance, frequent no shows and patient leakage can ultimately impact overall performance and revenue. In this session, we will review findings from a recent Change Healthcare survey of patient access center leaders and provide insights into how the scheduling function is organized, ongoing issues and challenges that impact satisfaction, the future of digital scheduling and the effect of COVID-19 on scheduling operations.

Bill Fera, MD, Principal, Deloitte Consulting LLP

Jason Lee, Vice President, RCM Services Product Management Change Healthcare

Improving Patient Scheduling Operations: Survey Findings on Where We Stand Today and Insights for the Future

SPONSORED BY:

Bill Fera, MD, Principal, Deloitte Consulting LLP

Ken Abrams, MD, Consulting Managing Director, Deloitte Consulting, LLP

Urvi Shah, Senior Manager, Deloitte Consulting LLP

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Today’s patients are looking for more retail-like customer experiences in healthcare. They expect competitive financing options that are convenient, secure, reliable and flexible. As patients’ responsibility for the cost of healthcare continues to increase, there is an expectation that providers will be as informed about costs and payment options as they are about treatment decisions. This webinar will discuss how hospitals and health systems can prepare their patients for financial wellness, including helping them better understand their financial responsibility and seek flexible payment options to pay for out-of-pocket medical expenses not covered by insurance for planned and unexpected medical costs. Attendees will learn about how virtual health can: 1. Confidently Hold Difficult, but Compassionate, Financial Discussions: With the Coronavirus (COVID-19) pandemic and resulting financial consequences, patients have taken a new look at monthly expenses to consider ways to save money and cut costs. Given healthcare expenses are an integral part of a family’s budget, attendees will learn about the right resources to prepare patients for planned and unexpected medical costs. This preparedness will ease patients’ financial burden and enable hospitals to have financial responsibility discussions with patients, including offering tools and strategies like financial counseling and flexible payment options. 2. Navigate Payment Options for Enhanced Patient Experience: Patient financing solutions such as payment flexibility and electronic payment methods are good for hospitals and health systems. Learn why financial transparency, including sharing care costs and treatment options, can improve the patient experience by ensuring patients know what they are paying for upfront. 3. Effectively Integrate Financial Partnerships to Streamline Revenue Cycle Management: Engage in a discussion around the added benefits of hospitals and health systems integrating financial partnerships that offer patients a variety of payment options, including the difference between a medical credit card and retail credit card. Attendees will better understand the benefits of rapid settlement, non-recourse financing, promotional financing, and integrated payment features within leading electronic health record systems. 4. Address the Shift to Consumerism of Healthcare: Patients can now make informed decisions about both their unique care and healthcare finance needs, including the various options available to them. Attendees will learn why it is critical that providers be as informed about costs and payment options as they are about treatment decisions and how to educate providers with the right tools and resources to have financial conversations with patients.

Shannon Burke, SVP, GM of Health Systems, CareCredit

Steven Merahn, M.D., FAAP Chief Medical Officer, Essen Health Ventures

Empowering Healthcare Providers to be a Financial Resource for Patients

SPONSORED BY:

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Following an acquisition, it only makes sense to get every facility using the same suite of enterprise systems to ensure the newly formed healthcare organization achieves the expected economies of scale. When faced with the choice of keeping legacy systems online or migrating the data to an active archive platform, cost containment is top of mind. In this session, we will show how active archive platforms help health systems reclaim thousands, if not millions, of dollars earmarked for annual licensing fees while complying with federal data retention regulations and allowing staff to continue to work down outstanding debt.

Cindy Adkins, CRCR, Director of Revenue Cycle Solutions, MediQuant

Keep or Migrate: Making the Case for an Active Archive

SPONSORED BY:

Bill Fera, MD, Principal, Deloitte Consulting LLP

Ken Abrams, MD, Consulting Managing Director, Deloitte Consulting, LLP

Urvi Shah, Senior Manager, Deloitte Consulting LLP

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Join this panel discussion to learn how to automate the front-end of your revenue cycle so you can provide the consumer experience patients want and collect maximum payment before service. You’ll learn why automating critical patient access functions ensures the data integrity needed to provide patients with accurate estimates of out-of-pocket costs and payments processing to enable consumerism and increased up-front cash collections. We’ll also examine how hospitals that integrate front-end revenue cycle technology with digital patient engagement and intake solutions on a single platform improve patient experience while allowing staff to focus on higher value activities and driving higher net revenue. Learning Objectives: • Automate critical patient access functions at the revenue cycle front-end that enable hospitals to ensure the data integrity necessary to provide patients with accurate estimates of out-of-pocket costs • Offer payment estimation and payments processing throughout patient access and intake to enable consumerism, improve up-front revenue capture and reduce overall cost-to-collect • Integrate patient access, intake and engagement on a single platform to create the optimal patient experience throughout care

Michelle Fox Director Revenue Operations, Patient Access Health First

Ramon Rivera Corporate Executive Director, Consumer Access | Revenue Cycle AdventHealth

Clint Jones, CHFP Vice President, Business Development AccuReg

Automate Patient Access to Enable Consumerism and Collect More Up-Front Cash

SPONSORED BY:

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