Solar Turbines - Customer Support Center

A Case Study

Solar Turbines Customer Support Center

About the CLIENT

Solar Turbines, a subsidiary of Caterpillar Inc., is a global leader in the design, manufacture, and service of industrial gas turbine engines. With over 65 years of expertise, Solar Turbines provides energy solutions for power generation, gas compression, and pumping systems across industries such as oil and gas, power, and manufacturing. Headquartered in San Diego, California, the company operates globally, helping businesses optimize energy efficiency and reduce emissions with sustainable solutions. Solar Turbines' commitment to innovation and reliability has made it a trusted partner for industrial clients worldwide.

project overview

Solar Turbines sought to revamp their Customer Support Center building, aiming to modernize a space that no longer met their employees' daily needs. While bkm OfficeWorks had previously updated the Customer Experience Center area in 2019, the scope of this project was significantly larger, covering both floors of the building. The goal was clear: create a refreshed, functional, and engaging workspace that encourages employees to return to the office and perform their best.

our partners

Before engaging bkm OfficeWorks, Solar Turbines was grappling with a dated workspace, equipped with old furniture that hindered employee productivity. The space was in dire need of a comprehensive overhaul—everything from lighting, flooring, wall coverings, and furniture required updating to meet modern office standards.

CHALLENGE

PROJECT HIGHLIGHTS Steelcase Workstations: 157 Private Offices: 59 Meeting/Conference/Collaborative Rooms: 55 Steelcase Privacy Wall Offices: 37 (Cornice Height: 6' x 8') Steelcase VIA Walls: Approx. 950 linear feet

Solar Turbines brought on the exceptional Hollander Design Group (HDG), a long-standing partner of bkm OfficeWorks for 17 years, to spearhead the architectural and design efforts. With their expertise, the interior space was transformed into a state-of-the-art work environment, creating a dynamic and functional space for employees. This collaboration involved updating both floors of the building with modern furniture, optimized layouts, and enhanced interior architecture, including the installation of VIA Privacy Walls. The project benefited from excellent communication between all stakeholders, allowing for smooth execution despite a fluctuating schedule.

SOLUTION

RESULTS

This project is part of an ongoing collaboration between bkm OfficeWorks and Solar Turbines, with numerous successful projects completed at both their Kearny Mesa and downtown HQ campuses. The revitalized Customer Support Center building stands as a showcase of modern office design, fostering productivity and employee engagement. bkm OfficeWorks is excited for future collaborations with Solar Turbines, a valued client with a shared vision for creating innovative workspaces.

Solar Turbines was highly satisfied with the outcome. A Solar Turbines representative shared: "The building looks great, and we’re receiving a lot of positive feedback. This positive sentiment is a testament to the effective collaboration between bkm OfficeWorks, Hollander Design Group, and Backs Construction.

CLIENT TESTIMONIAL

A significant challenge was managing the complex logistics of furniture delivery and installation. Patrick, the project manager, skillfully coordinated between products sent to the warehouse and those delivered directly to the site, a challenging task given the scale and tight timelines.