HIDING THE TRUE COSTS
MAKING CUSTOMERS PAY FOR INTEGRATIONS
STUMPING AGENTS WITH A CONFUSING INTERFACE
MAKING IT HARD TO SCALE
MISSING A BIG FACTOR OF SECURITY
COMPLICATING ADMIN SETUP
BOXING CUSTOMERS IN WITH AN AGING BOX
The 7 Sins of Bomgar
Where Bomgar goes wrong and LogMeIn Rescue gets it right.
How much is Bomgar? That’s the riddle of a lifetime.
Bomgar customers complain about the hidden costs and extra expenses — there are extra fees for setup, service, upgrades, updates, and jump points. Then factor in the costs of having to maintain an on-premise appliance or paying Bomgar to do it for you.
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The 7 Sins of BomgaR
With Rescue’s simple and flat subscription pricing, there are no hidden fees or extra costs. Because the pricing stays consistent, you always know what you’re paying and there’s only one flavor of Rescue.
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News flash: companies use more than one solution in their workflow.
That’s why integrations are a key part of modern software. But Bomgar customers wanting to integrate the tool with their existing CRM and ticketing platforms hit an immediate roadblock: Bomgar doesn’t include integrations out of the box. You pay extra for each and every integration you want to make, which makes it costly for you to take full advantage of the tool. How costly? We’ll refer you back to the first sin.
Making a tool more convenient and efficient shouldn’t cost you a thing. Rescue’s simple subscription pricing includes everything we have to offer, including integrations with top CRM and ticketing platforms like Salesforce, ServiceNow, Microsoft Dynamics, and more. If a solution you rely on isn’t already part of our extensive partner network, our open APIs let you create the ecosystem that works best for your business.
If an interface is not immediately obvious, it can be hard for new users to get up and running. Rescue’s Technician Console puts all the essentials at the users’ fingertips so new agents can start supporting customers right away. But that doesn’t mean Rescue is a lesser, stripped-down solution. In fact, Rescue includes many features Bomgar doesn’t, like multi-session handling to support ten sessions simultaneously. And yes, you’ll find it right away in Rescue’s easy-to-navigate UI.
Hmm, what’s this button do?
That’s what many new Bomgar users wonder. With a not-so-intuitive interface, it’s not always clear what you’ll get when you click on an item, and with some features hidden from view, it can be hard to find what you’re looking for. To all new users of Bomgar, study up. You might be a new user for a while.
Here’s some fresh thinking: The tools you use to grow your business should grow with your business.
Unfortunately, it’s not so easy for Bomgar’s on-premise appliance to scale with your business. Having a physical box limits how many users can be on your account. To get more space, you need to buy another box — and then worry about setting that up properly.
As a truly cloud-based solution, Rescue makes it easy to scale. There are no barriers to adding licenses to your Rescue account. Just click and add as many users as you need without constraint, without worrying about maxing out a box.
With cloud-based Rescue, you rise above all that. Rescue passes the same security tests as Bomgar but runs on Amazon Web Services, which meets the requirements of the most security-sensitive organizations. Using the same security levels trusted by major banking institutions (TLS 1.2 transport security with AES-256-bit encryption as well as two-step verification logins), Rescue takes security seriously.
Bomgar claims to be the most secure remote support solution, but how true is that really?
It passes some pretty impressive security tests, but with an on-premise appliance your Bomgar solution is only as secure as your company is. In other words, that physical box in your office is vulnerable if someone walks in with ill intentions or hacks into your company data. You are ultimately responsible for how secure Bomgar is, not Bomgar.
Bomgar may be all about boxes, but its out-of-the-box experience is lacking.
Bomgar requires more hands-on setup from admins in a forced configuration process. Before you can get started using the solution, you must manually configure a lot of things and onboard your company. Once that’s done, the confusing UI makes it difficult to onboard new techs and get the organization running. That creates a burden for your admins and managers, people you want to keep around and happy.
When you get a new solution, you want to use it right away. Rescue is so easy to set up, you can get started supporting immediately. Admins can add agents quickly with features like bulk user upload, and agents can use the platform with limited training. Got 5 minutes? You’ve got a working solution.
With a SaaS solution, you never need to worry about updating an outdated appliance. Rescue continuously updates our product to ensure the technology serves the needs of your business today and in the future. There’s nothing more you need to do – just continue to support your customers with the latest technology available.
An on-premise appliance eventually becomes outdated and obsolete.
Over time, it won’t be able to support newest technologies, so you either have to invest in a new one or stay stuck where you are. Our guess is your business needs to be nimbler than that.
Leave Bomgar’s transgressions behind and experience the many virtues of Rescue for yourself.
Start with a free trial or explore what else Rescue has to offer.