Keep Tech Support Running Smoothly, Even at a Distance
COVID-19 shouldn’t put a kink in your customer's experience. Rescue Live Lens makes it possible for you to see through their eyes, even while social distancing.
See how we do it
COVID-19 has added challenges to the way you support physical equipment.
Continuing to support equipment is important for many businesses staying open during the lockdown, as well as those individuals who are now working from home or self-isolating. You’re doing your part flattening the curve. We hope to make your new normal a little bit easier.
"Standard troubleshooting processes put you at risk."
On-site troubleshooting
Support center
We’re all being extra cautious about spreading the virus, so in-person support is no longer feasible.
Your Help Desk has gone virtual with agents supporting customers and remote workers from their homes.
Live Lens lets you support customers and remote workers — even while social distancing.
As people adjust to working from home (a.k.a endless video conferences and sweatpants-as-workwear), Live Lens helps support teams be as effective remotely as they are in person.
How Live Lens Does It
No downloads or apps to install. One-click, and you’re connected.
Use the camera on your customers’ mobile devices so your agents can get eyes on the scene.
Ideal for one time fixes like setting up a home office or product installation.
Let your agents see what your customers see.
Try a free demo
Staggered shifts and extra sanitation steps (lots of hand washing) result in significant delays and kill your productivity.
Mail-in support
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